2. Everyday Duties Answer questions to resolve problems regarding hardware or software Install software and perform minor repairs Reading technical manuals Talking to people over phone giving step-by-step instructions, insuring that correct cables are connected properly
3. Everyday Duties continued… Maintain records of data communication transactions, problems and remedial actions taken Create your own training manuals and procedures Enter commands on test computers and observe results and verify that the commands are correct
4. Education Needed Usually 2 year associate’s degree in computer science 1 year on-job training with experienced employee Microsoft A+ Certified will increase $ Microsoft Certified Desktop Support Technician (MCDST) will also increase $
5. Salary Average salary in 2008 was $43,450 annually Salary is expected to grow Salary depends on rather you work for a small, medium or large sized company
6. Cons Trying to help someone that is angry/frustrated Yelling, tempers flaring at you Have to stay up-to-date on current technology
7. Pros Get to work inside to heat in the winter & a/c in the summer. Sit on your butt most of the day Salary is decent but isn’t great considering the people you have to deal with sometimes but that’s part of the job Support specialists will always be needed unless noobs become extinct.
8. Interesting Facts People in this career have realistic interests People in this field like to work on activities that include hands-on problems and solutions. They like to work with plants, animals, and physical materials such as wood, tools, and machinery. They like to work outside. Ironic
10. Interesting Facts It is estimated that by 2014 Computer Support Specialist will be the highest career in demand since more and more businesses are going online and more complicated technology is being developed
