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Demystifying & Integrating Web 2.0  at the Metropolitan Museum of Art New York Library Association  November 6, 2008 Jennie Pu , Senior Library Associate Deborah Vincelli , Electronic Resources &  Instructional Services Librarian
 
The Thomas J. Watson Library is the central research library of The Metropolitan Museum of Art.
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The Library also has an extensive collection of subscription electronic resources.
Watson Library Patrons ,[object Object]
The Library’s Instruction Program focuses on the Museum’s curatorial, conservation and research staff.
Patron Perceptions Art History is a discipline that  has relied on more traditional  print sources.
 
Suspicion of non-subscription   online resources
Patron Research Needs Specific, idiosyncratic, and “point of need” Searching for  the missing piece of an obscure research  puzzle – e.g.  provenance research
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sample Curatorial Query
Library Staff Adopts Web 2.0 ,[object Object],[object Object]
The Web 2.0 Team Circulation Serials ILL Electronic Resources CJK Acquisitions Library  Systems Cataloging Reference Left to right: Lisa Beidel, Erika Hauser, Robyn Fleming, Deborah Vincelli, Renée Watson, Jennie Pu, Angela Washington, Dan Lipcan & John Lindaman.
A Few Things You Should  Know About The Web 2.0 Team … ,[object Object],[object Object],[object Object]
 
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The team created a wiki to place our presentation notes.
Each team member worked on a tool.
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Demystifying Web 2.0  Class: Instructional Goals ,[object Object],[object Object],[object Object]
How Did We Accomplish This? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lead By Example
Avoided “Tech Talk”
Used Relevant Examples
 
 
 
http://creativecommons.org/licenses/by/2.0/deed.en   http://www.flickr.com/photos/73416633@N00/86737659/
 
 
 
 
 
 
 
 
 
Concern with Privacy and Quality
We  developed a mantra  for our class: “ Content can be public, completely private, or restricted to a select group of colleagues –  you decide .” Concern with  Privacy
We invited our  patrons to  evaluate information critically  regardless of the container … Concern with   Quality
“ Not all wikis are nightmarish, unvetted entities that exist in the wild … like any other online tool, wikis can be authoritative sources if authored and edited by experts.” (Quote from our class blog)
 
 
 
 
Marketing & Launch
 
 
Word of mouth Department liasons Committee meetings Emails Flyers Museum newsletter 2.0 marketing
Go to the customer
Customize content:  show  relevant  examples
The Cloisters
We offered treats too. http://www.flickr.com/photos/mrsmagic/1117398599/
All attendees were promptly followed-up with a short email and survey questions
Presenters shared their experience and tips with the rest of the team
The presentation blog was very much alive.
Results
High interest from staff Asian Art American Paintings Arts of Africa, Oceania Americas
Musical Instruments Medieval Modern Drawings and Prints
4 months: 32 departments, 250+ attendees European Paintings
New York Historical Society New York Metropolitan Chapter of the Art Libraries Society of North America
Feedback
I had heard of some of these tools before but hadn't considered them in a  research   context.  I was especially surprised to see that institutions have begun to start Flickr accounts and blogs.
Many of the tools presented could be useful for understanding  digital imaging  and  licensing issues . Photo by Mary Harrsch
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[object Object],[object Object]
Follow up: a year later
We surveyed Web 2.0 class attendees a year later
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[object Object],[object Object],[object Object],[object Object],[object Object],Various ways of integrating Web 2.0 into work
Watson Library  2.0
New technology should always: ,[object Object],[object Object]
There had to be a better way Problem: creep of the internal shared drive
Solution:  WatsINFO
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What goes on  WatsINFO:
Comments invite  participation by all  and build  community
 
The old library manual
The old library manual
Sustainable library IT ,[object Object],[object Object],[object Object],[object Object]
Google docs for reference desk schedules
Google Calendar to schedule swing work stations
Example of an area calendar Workstation, volunteer name & staff supervisor
Class registration sheets on Google Docs
Keeping track of who’s who in the library with flickr
 
New E-Resources Instruction Team (ERIT) -subscription -traditional -new 2.0 tools
 
 
Online class guides can be downloaded or printed
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Ripple effects: Museum 2.0
Watson Library Open Houses
New monthly lunches with  Information Technology Department
 
http://blog.metmuseum.org/cloistersgardens/
The MMA official facebook page
 
Feeds to Museum podcasts Feeds to Medieval Garden (blog)
Links back to authoritative content on MMA website
Links to the Met on YouTube
http://youtube.com/user/metmuseum
http://youtube.com/user/metmuseum
 
Suffer In Advance ‘ Snap the whip’ and figure it out as you go
Support from the head is key.
Thank you! Please feel free to contact us at: [email_address] [email_address]

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NYLA: De-mystifying 2.0 at the Metropolitan Museum of Art