GSS America extends support for Application Development and Maintenance initiatives and helps customers focus on their strategic priorities. The cost effective AMS solutions from GSS ensures that customers achieve significant savings on running their business operations, so that they can channel these savings towards new product development initiatives that contribute to additional revenue generation.
98. Typical Team Structure Customer Resources GSS Resources GSS Investment Contract Requirements Project Sponsor Account Manager Escalation Delivery Manager Project Manager Requirements/Signoff Escalation Project Team Project Manager * Deliverables/Status Reports Team Members Team Members Team Members * Shared Resource
99. Governance Model Escalation Steering Committee GSS Executives Customer Executives Meeting : Once a Quarter Programme Direction Review adherence to SLA’s Review performance on key metrics Set targets for ODC growth Program Management Meeting : Once a Month SLA Adherence Onsite Offshore Ratio / Offshore Leverage Budgeted Vs Actual cost of project delivery Utilization of budgeted resources On time Delivery Retention of the resources Attrition in the project Network Availability Customer Delight Index Customer Program Manager GSS Delivery Head GSS Program Manager Project Management Customer Project Manager Project Manager Project Lead Meeting : Once a Week Project Status & Tracking, SLA and Metric Tracking Operation Issues, Delivery Coordination Issue Consolidation and Tracking Risk Management, Change Management 18
100. Configuration, Change & Release Management Configuration Management Change Management Release Management Agree on prioritization of request for Change Planning Release Policy Prepare schedule for building and implementation Release Planning Identification Approval Rollback Planning Control Prepare integrated plan for build, test and release (including back out plans in case of failure to implement in production Release Acceptance Status Accounting Release Build and Configure Building, testing and implementation Audit Change Review Communication Preparation Implementation back out plan Is successfully implemented NO GSS America Distribution, Installation and Training Customer Yes Update the knowledge database and user. Close the request GSS + Customer