Ohio Properties Redevelopment Institute Session 7: Chase Bank Presentation

1. J im O ’ D o n n e ll, S r . V ic e P r e s id e n t
C o m m u n it y R e v it a liz a t io n P r o g r a m
Ma na g e r
A p r i l 5 , 2 0 12

2. H o m e o w n e r s h ip P r e s e r v a t io n E f f o r t s
JPMorgan Chase recognizes and takes seriously the difficulties our homeowners continue to face in
these compromised economic times. Our objective is to keep families in their homes, when possible,
and to work with them on respectful and compassionate alternatives when retaining the home isn’t
possible
We have made and will continue to make significant investments enhancing the borrower experience
and our inventory of foreclosure prevention programs that have allowed us to help our borrowers avoid
many more foreclosures than we have had to complete. From January 2009 – January 2012, we have:
Opened 82 Chase Homeownership Centers (3 in Ohio) where customers meet one-on-one with trained staff to
evaluate their options. There is now a center within driving distance of 70% of Chase customers who need
assistance. We have met with over 187,305 borrowers in these centers; 3,876 in Ohio.
Partnered with HOPE NOW, nonprofits and state agencies conducting more than 1,864 events around the
country, assisting over 89,414borrowers; in Ohio, conducted 73 events, assisting 1,927 borrowers.
Knowing the value HUD Counselors provide in terms of advice and support to borrowers, Chase has a
dedicated team to support their efforts to assist customers.
● In Ohio, through January 2012, the Chase Homeownership Preservation Office has:
— 26 active nonprofit partners.
— An existing pipeline of 99 customers.
● The top nonprofit partners in Ohio are: Empowering & Strengthening Ohio’s People (ESOP), NACA, Novadebt
(Homeownership Preservation Foundation “HPF”), Columbus Housing Partnership (HLP), and Greenpath (HPF).
Enhanced the Chase website to allow borrowers to view up-to-date information during the modification
process.
F o r e c lo s u r e is a lw a y s t h e la s t o p t io n ! 2

3. C ha s e b y the N umb e rs (J a nua ry 2 0 0 9 –
J a n u a r y 2 0 12 )
J a nua ry 2 0 0 9 – J a nua ry
N a t io n Ohio
2 0 12 1
7 , 9 14 , 10 1 Total Loans Serviced 2 7 6 , 15 3
8 .3 % 60+ Days Delinquent 8 .5 %
7 9 8 ,2 3 7 Foreclosures Prevented 2 2 0 ,6 3 8
4 6 4 ,0 3 2 Modifications Completed 11, 12 7
17 2 , 8 7 1 Short Sales Completed 2 ,3 9 3
Ratio of Foreclosures Avoided/
2 .5 :1 2 .6 :1
Foreclosures Completed
Foreclosed Properties Donated
3 , 16 3 10 4
or Sold at a Discount
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As of 1/31/12
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Includes modifications, short sales, reinstatements, extensions, payoffs, deeds-in-lieu.
N a t io n a l a v e r a g e o f d a y s b o r r o w e r is d e lin q u e n t b e f o r e
f o r e c lo s u r e s a le is 4 4 5 d a y s . 3

4. Im p r o v e d B o r r o w e r E x p e r ie n c e
 Added more than 10,000 associates in Borrower Assistance and Default – nearly double the
staffing of 2008.
 Our “single point of contact” approach assigns each customer to a dedicated Customer
Assistance Specialist who assists them throughout the foreclosure prevention process. This
single point of contact approach provides:
● Customer Assistance Specialists easily accessible for customers who have asked for help to avoid
foreclosure.
● Continual communication with customers provide up-to-date status, answer questions, discuss options, outline
requirement for consideration, and collect necessary paperwork.
 The Customer Assistance Operations team enables the Customer Assistance Specialists to
spend more time speaking with customers and finding successful resolutions. Some of the
tasks they have taken on include:
● Confirming modification eligibility requirements.
● Gathering/perfecting modification documents.
● Ordering services and products required for modification evaluations such as escrow analysis and broker price
opinions.
● Monitoring trial plans.
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5. C h a s e H o m e o w n e r s h ip C e n t e r s
 Chase pioneered the introduction of the Homeownership Center.
 Face-to-face conversations with our customers are one of the most effective tools we have to fight foreclosure. The
Chase Homeownership Centers have successfully reached over 187,305 customers in their local areas through
January 2012.
 Added 31 locations in 2011, bringing our total to 82 (3 in Ohio) with Spanish-speaking counselors and extended
hours on weekdays and Saturdays. There is now a center within driving distance of 70% of Chase customers who
need assistance.
● Provide multilingual support at our events, Homeownership Centers and our call centers. If there is a language
need we are not able to support on-site, the Chase teams utilize the conference translation service “Language
Line.”
Through January 2012,
we met with over
3,876 customers
in the Ohio Chase
Homeownership Centers.
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Go to www.chase.com/myhome to find contact information for your local Chase Homeownership Center.

6. C h a s e C o m m u n it y R e v it a liz a t io n P r o g r a m
 We donate or sell at a discount to local nonprofits Chase Real Estate Owned (REO)
properties that have come back to us through foreclosure or deed-in-lieu.
 The nonprofits generally rehab the homes with local workers and sell the homes to
low- or moderate-income buyers, creating another owner-occupied property in the
neighborhood.
 As of January 2012, we have donated or sold at a discount 104 properties in Ohio,
3,163 nationally.
 For more information contact:
● c h a s e . r e v it a liz a t io n @ h a s e . c o m
c
● 866.803.9844
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7. S h o r t S a le O v e r v ie w
 When a sustainable modification is not feasible or the borrower has decided to exit the property, we
work with them to provide a respectable exit via a short sale. Doing so allows the borrower(s) to
move forward with their lives, sell for less than they owe, have more control over the sale of the
home, and potentially less negative credit reporting while in many cases giving them cash for a
fresh start.
 Chase proactively reaches out to borrowers, via our “ L i s t A s s i s t ” process, who have
already listed their homes or were recently denied a modification to initiate the short sale evaluation
process, with the goal to have as much paperwork complete prior to receiving an offer as possible,
thereby reducing the time from offer receipt to approval.
● The process includes discussing with the borrower (or real estate agent, with borrower consent) the overall process;
collecting documentation; retrieving title; initiating preliminary discussions with the investors, mortgage
insurers, and other lien holders; and reviewing the listing and monitoring the real estate agent’s marketing efforts.
 Chase’s Short Sale Accelerator program is an ongoing customer solicitation campaign offering
cash incentives to customers facing financial hardship and whose home values have fallen:
● Letters are mailed to eligible borrowers advising that if they agree to participate in a short sale with Chase - versus a
foreclosure action – any remaining principal balance (after short sale process are applied) will be forgiven.
● Additionally, they will receive a cash incentive of between $3,000 and $35,000 after the sale as an incentive payout
to assist them in relocating to new housing.
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8. Q u e s t io n s

9. D is c lo s u r e s
 This material is intended for mortgage banking professionals or nonprofit, HUD approved, housing
counselors and not for distribution to consumers.
 This document is not an advertisement as defined in 12 CFR 226.2(a)(2).
 All home lending products are subject to credit and property approval. Rates, program terms and
conditions are subject to change without notice. Not all products are available in all states or for all
dollar amounts. Other restrictions and limitations apply.
 Information presented is for informational purposes only. It is believed to be reliable, but Chase
does not warrant its completeness, timeliness or accuracy.
 ©2012 JPMorgan Chase & Co.
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