Insurers' journeys to build a mastery in the IoT usage
Mind the Gap - understanding different generations
1. Mind the
Gap
Understanding and getting the
most out of different generations
by Dr Graeme Codrington
TomorrowToday.co.za
@FuturistGraeme
.co.za
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2. Why can’t
everyone just be
normal
… like me ?
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Our values are established by age 12
Behaviour
race
educa5on
A"tudes
age
era
culture
gender
Values
socio2economic
religion
personality
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10. Understanding why
we don’t understand
We may have been
living in the same house or
working in the same office
as older or younger people,
but we have been
living in different worlds
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Applying generations across your organisation
An overlapping cycle
BOOMERS
Strategy &
organisational
design
GEN)X
Leadership
CUSPERS
1945
1960
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1975
1990
Talent & team
engagement
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Customer
service and
marketing