1. CURRICULUM VITAE
Gourishankar Mukati
245 Sundar Nagar ,
Ashoka Garden. Bhopal
Mobile No# 9713001968/8878661803
Email: gouravmukati1987@gmail.com
OBJECTIVE-
To continue learning and enhance my knowledge by working with a professional and growing
organization where I can utilize my aptitude and skill in possible manner.
ACADEMIC QUALIFICATION-
• MBA (Master of Business Admistrator) from RKDF College (Barkatullah University) Bhopal.
2011-2013
• B.Com (Bachelor in Commerce.) from Hamidia College (Barkatullah University), Bhopal. 2008
-2011.
• Higher Secondary (XII) from Govt. Higher S School (M.P. Board), Sirali. 2005-2006.
• High School (X) from Govt. Higher S School (M.P. Board), Sirali. 2003 - 2004.
SKILL SET
• Expertise in Microsoft office, (Microsoft Excel, Microsoft Outlook, Microsoft Access and
Microsoft PowerPoint), Call Center Service Operations, Sales Lead Generation, and MIS.
WORKING EXPERIENCE-
Assistant and MIS for CS Head (Vodafone Spacetel Ltd – MPCG.) Aug ’13 to till date.
• Working with the Customer Service Head to improve operations, Customer Service and
profitability.
• Maintaining Quality Metrics Data on a daily, weekly and monthly basis.
• Creating various reports to support the Management with adequate data in taking vital decisions
such as identifying outliers & process changes.
• Meeting Deadlines based on the Management requirements.
• Collated, analyzed and documented company’s quarterly and half yearly performance details.
• Monitored implementation of MIS processes and evaluated their effectiveness.
• Preparing paperwork and arranging other materials as needed for meetings, conferences, travel
• Alignment and distribution of meeting agendas and minutes, routine correspondences and
reports.
• Collecting and cordoning the flow of internal and external information.
• Handling administrative work procedures for tracking staff’s daily tasks.
• Cost Management
• Continuously reviewing and managing team performance..

2. Supervisor Surevin BPO Services Pvt. Ltd. (Airtel West Hub & North Hub) Dec ’09 to
Jun’13
• Monthly Billing for all the Business Unit with Central Billing.
• Managing staff levels to ensure that key target sales areas are always covered.
• Maintaining strong and cordial relationships with sales and marketing managers.
• Identifying and monitoring the performance of competitors in the market place.
• Collated, analyzed and documented company’s quarterly and half yearly performance details.
• Generated, maintained and analyzed Sales, Quality and Client Service reports.
• Reviewed history of current reporting.
• Monitored implementation of MIS processes and evaluated their effectiveness.
• To supervise activities of MIS staff.
• Identify critical business issues and develop workable solutions for customers as well as MIS
associates.
• Review of expenses report and find methods for cost cutting and increasing the revenue of the
company.
• Able to forge high performing working relationships with sales colleagues.
• Can communicate information and ideas to others in an understandable manner.
• Providing excellent customer service to designated accounts.
Team Leader Surevin BPO Services Pvt. Ltd. (Reliance - Pune) Oct’08 to Nov’09
• Handling data entry in GSM Mobile CAF form
• Managed Team of 35 Executives Successfully.
• Managed CAF , AV/CV, Activation , Welcome Call and Collections for postpaid.
• Management of Daily/Weekly MIS Report.
• Planned, coordinated department employees and supported departments of work to be completed
daily.
• Developed work schedules to match staffing levels, monitored progress to improve work process
efficiency.
• Lead, coached and continually developed team of direct reports.
PERSONAL VITAE-
Father’s Name : Mr. Madan Lal Mukati
Date of Birth : 01-Oct-1987
Marital Status : Married
Language Known : Hindi & English
Permanent Address : Vill. Bavdiya, Post & Block Sirali,
Dist, Harda
DATE:
PLACE: (Gourishankar Mukati)