The document provides 20 tips for making oneself irreplaceable at their job. It encourages employees to go above and beyond by staying late, arriving early, doing multiple jobs with a smile. It suggests handling each task only once to be efficient and organized. While giving 100% at work, it cautions against letting the job take over one's entire life. It promotes developing strengths and weaknesses with colleagues, improving facilitation skills, being amazing at follow up, putting in time to learn, ongoing professional development, strong communication skills, learning from other camps, and maintaining a customer service perspective.

1. EPIC 2012: 2012
20 Ways to make yourself irreplaceable
(and yes, other people could do your job,
but not like you!) ©

2. Introduction…
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3. There is no decision!:
Go Above and Beyond!
• Interviewing @ HBMS
• What actions do you consider to be “above and
beyond” at your camp? SHARE AND DON’T BE
MODEST!
• Re-write your job description
• Are you willing to… stay late,
arrive early, do multiple jobs,
step up with a smile…
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4. O.H.I.O.
Only
Handle
It
Once
It makes you efficient, organized and gives others
the sense that you are on top of your game.
Can you do this all the time? Realistically, no. Aim
for it 90% of the time.
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5. Give 100% and you may still get 4%
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6. “It went fine, but I couldn’t sleep for 2
weeks” : Don’t become your job!
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7. Do a Strengths/Weaknesses chart with
your colleagues: We can’t do it all
What are you good What can you get
at in your job? better at in your
job?
DON’T BE MODEST! BE HONEST!
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8. Get better at facilitating ANYTHING!
• DBPP 30 – 20 - 10
• Changing Venues
• Add fun and diversity
• Heads or tails, raffle
• Music
• Make people want to
show up for anything you are
talking about!
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9. Be Amazing at follow up…
• Why? Because it’s RARE that ANYONE else is doing
it!
• 24 Hour rule
• What a difference it makes
• Decisions are still made by human
beings (Upstate New York 2012)
You and others will be grateful and
it feels awesome!
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10. “Every expert was once a beginner”:
Be willing to put in the time
• You must learn to “play the game”
• Keep your mouth shut sometimes
• Walk into the water, don’t jump
• “Better to have others think you don’t what you’re
doing than to speak and prove them right.”
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11. Stay relevant with
professional development
* Conferences
•Camping Magazine
Return with •Web resources
tangible, usable, •Staff Trainings
“We will do this •Grad school for me has
right now” or been a “game changer”
“We will use this in •Know what is going on with
the summer kids, staff and in the big
of 2012” etc. picture of camp
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12. Become an AMAZING communicator!
• Verbal and Non-Verbal
• Tone and Body Language
• Face to Face
• Determine what communication
works best for you and remain
consistent with it
Larry K vs. Tim M
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13. Go see other camps during the season
to see how they run their show…
• Do fish know they are
swimming in water?
Treat it like an ethnographic
research project
Have a return visit from
the camp you visit
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14. Take it from a customer service POV
• Best and worst customer service experiences
you have ever had?
Focus on the feelings
surrounding it
Your camp, your work
and everything
You do is sold on “little
things”
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