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The Ideal Shopping Cart + Streamlining The Checkout Process
1.
Streamlining the Checkout
Process
2.
3.
4.
Brits Are Losing
Patience With Shopping Online
5.
Brits Are Losing
Patience With Shopping Online
6.
Brits Are Losing
Patience With Shopping Online
7.
Brits Are Losing
Patience With Shopping Online
8.
Brits Are Losing
Patience With Shopping Online
9.
Brits Are Losing
Patience With Shopping Online
10.
11.
12.
Cart Abandonment Rates
Are Up
13.
Why Do People
Abandon Shopping Carts ? 72% of online shoppers expect prices to be lower online than any other venue.
14.
15.
16.
17.
18.
The Ideal Shopping
Cart Tip #1: Provide an “always-on” universal shopping cart
19.
Tip #2: Give
Customers’ the Ability to Edit and Manipulate Items Right Within the Shopping Cart
20.
Tip #3: Use
Eye-Catching Call to Action Buttons
21.
Tip #4: Persist
the Cart and Enable Customers to Add Items to their Wish Lists, Registries and “Social Shopping Lists"
22.
Tip #5: Increase
average order size via RELEVANT cross sell and up sell right in the shopping cart
23.
Tip #6: Present
Conditional Merchandising Messages Within the Shopping Cart
24.
Tip #7: Support
Multiple Alternate Payment Methods
25.
Tip #8: Support
Cross-Channel Sales via Gift Cards, Gift Certificates, Loyalty Programs and In-store pickup
26.
Tip #9: Clearly
Display Item Stock and Availability Status
27.
Tip #10:
Display Security and Trust marks like BBB, Verisign, HackerSafe, TRUSTe, etc. Provide contextual information at the right time - Return and Privacy Policies, FAQs, … Click to Chat, Click to Call
28.
Tip #11: Must
Have Excellent In-Store Site Search
29.
Tip #12: Handle
the Empty Cart Wisely
30.
31.
Shopping Carts Optimize
the experience Pete Olson VP Product Management Amadesa, Inc.
32.
33.
34.
35.
36.
37.
38.
Notas do Editor
The problem
Pain points
You can test on the shopping cart
Best practice address pain points
You can test and should test on the shopping cart