Presentation for HR network in Oslo - the new era of Social Learning and Collaboration. Demo of new learning channels like podcasting, webinars and nano learning.

1. New ways of working through a
faster, smarter and better – and social –
Learning & Collaboration approach
HR nettverk Lysaker
March 27th 2012
Copyright © 2012 Accenture All Rights Reserved.

2. AGENDA
INTRO TO THE NEW WORKFORCE
L&C BACKGROUND
DNB BLENDED LEARNING
Q&A
LARS SVERRE GJØLME
Learning & Collaboration
lars.sverre.gjolme@accenture.com
+4798290025
Slide deck available for downloading:
http://www.slideshare.com/gjolme
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3. EARLY WARNING -
There are a lot of buzzwords on this arena…
COMMUNICATION
carbon footprints
Globalization
MOBILE BYOD
content management cloud workforce effectiveness unified communication
crm collaboration fast
NGWP
Sustainability
CONTEXT
world class performance talent management search portal netgen cost reduction
CLOUD changing demographics Multi Polar World
Millenials
SOCIAL learning innovation
global change
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4. Vital trends related to the workforce and their
intellectual capital
 My office is mobile
 Up to 4 generations will work
together
 Key people ageing and retiring
rapidly – learning must be
faster, smarter and better
 New values are emerging
 Technology gains attention
 Knowledge still a vital resource
 Old ways of learning is boring
 Supervision spans increasing
 Incentives are changing
 Competitive sourcing options
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5. MEET THE
FUTURE
WORKFORCE –
ARE WE READY?
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6. Hello Millenials   
Wikipedia Podcasts SMS
Social Networkers, Provide the Real-Time
Collaborators Facebook solution for Communicators
today… and
Viber
SecondLife Blogs tomorrow
Skype
Smart Smart Web 2.0
Phones Boards Enterprise 2.0 Multi-Cultural,
Totally Global iCloud
connected— MySpace
Anytime, YouTube
Anywhere The video
Gaming generation
consoles 6
Flickr 6

7. How do we create a digital platform for
faster, smarter and better ways of
working – suitable for the entire workforce,
external customers and partners – and get them
all to use it?
Give me 3 bullet points each…
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8. “NEW” & BLENDED APPROACH 2 LEARNING
AD HOC
DIALOGUE
SEMINAR
COMMUNITIES (CLASSROOM)
WHERE &
WHEN?
HOW?
EMBEDDED, WEBINAR
TOOL TIPS
DOCS, eLEARNING
GUIDES, TRAD. +
WIKIS… NANO
AUDIO &
VIDEO
CASTING
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9. The ROI of digital training
The study found that digital training concepts can have remarkable high ROI
There are several reasons that the ROI of e-learning is high:
Only content with demonstrated above-average shelf-life gets chosen to
be turned into digital learning.
People only select the training they believe they need
People complete only training they
are sure is relevant to them, so
there is a tight fit between training
content and training need.
Time is the critical variable: many
people, many courses, and much
content, spread out over time yields
a large effect.
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10. “O
” The Client Case
DNB is a large Nordic bank offering global online banking services and a
geographically dispersed network of branches serving both retail and corporate
customers. The bank had been working with planning and deployment activities
related to the on boarding process of a large number of new users of their online
banking solution. As this was their largest customer win to date it also involved
most of their operational organization.
DNB decided to use this opportunity to complement their traditional training
concepts with a brand new digital “eTraining platform”. Being close to “go-live” of
the customer integration, the client asked Accenture to help them develop and
deliver this in a “fast track” approach. DNB also wanted to explore and define the
possibilities to turn this into a global toolbox for all their customers within the
corporate sector as part of the challenge.
The Accenture team used this opportunity to document many of the lessons
learned for further reuse – e.g. the new collaborative oriented eTraining concept,
the models and frameworks used to develop and facilitate the journey and the
actual eTraining tools (Portal, Nano learning, webinars and Podcasts).
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11. Interview with client
Quotes from client about the project:
“O
” I definitely had high expectations;
however, they were met completely
and even beyond. Really!
“O
”
I am impressed that we, and in
particular you from Accenture,
actually managed to deliver that
much within three quite challenging
digital platforms of training tools.
“O
” Of course, the training platform represents a
competitive advantage.
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12. How Accenture helped
A technologically sharpened training platform available from within the bank application – emphasizing
3 distinct training channels:
• Nano learning courses
• Training videos (podcasts)
• Webinars
Taylored Custom login page for 650 users
26 nano learning courses 18 podcasts + 3 webinar recordings 22 ”live” webinars
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13. Other deliverables from the project
Communication and market activities
External (to the client): Accenture Internal:
• Various presentations in order • Information and sales
to anchor the information and
learning platform throughout presentations to [KX]
the organization • Credential (also for external
• Delivered training directly to use)
the Customer service section
(helpdesk) of the bank • Interview with our Client
• Delivered training to internal • Brochure with presentation of
workforce around the tools we the training platform
used to create the platform
• Development of various
information/PR materials to
end customer
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14. Learning through (mobile) VIDEO & AUDIO
Easy access through
QR codes
demo
Power Messages
from all levels
used in a
recruiting
campaign at
NTNU –
distributed
through mobile
devices…
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15. Video delivered through the web is growing
YouTube has 4 billion views – every day
Video is one of the fastest growing content formats on the Internet
Cisco has estimated an increase in the video share of the total traffic on
the web – from around 30% today to around 90% at the end of 2013
3,8 million Swedes were watching videos on the internet in Q4 2010
Average watching time pr day was 51minutes (Sweden)
YouTube is the third largest website globally – focusing both on
entertainment and education
SmartPhones and SmartBoards will soon be the dominant access device to
the internet
Will audio and video on any device be the new way to faster,
smarter and better sharing information and knowledge?
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16. eLearning vs mLearning
For me, the critical difference between mobile learning and not mobile learning is
this: that the classroom and eLearning are both taking you out of the context that
you’re in order to teach you, put you in front of a screen or put you in front of an
instructor. You’re not in the context that you’re learning about.
Mobile may do that as well. You can certainly use it as a screen. But, the possibility
with mobile is you can learn in context. That means you can be on your job, or you
can be in a situation where you’re experiencing something, and now you want to
know more information about it, you want to clarify some details or whatever,
and it’s relevant to you.
You can also see what you’re looking at and experience the situation you’re in,
and get the extra information that’s available by mobile. To me, this changes
things in that it’s more motivating, it’s more engaging, it’s more relevant, and
people can actually act out or do things in the context they’re in, from the
information they’re getting from mobile.
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17. WRAP UP –
since the future is a multi dimensional challenge, we
have to take care of all 3 dimensions:
The layout of individual and common workspace’s
Physical with its furniture and “environmental ingredients”
The digital tools - supporting how we work,
Digital collaborate and innovate – internally & externally
The relationships and the human resources - in
Social the context of a challenged ”work life balance”
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