Black Magic of the Advanced Scrum Master

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The document discusses tactics for Scrum Masters to establish trust and leadership. It provides tips for getting stakeholders to like and trust the Scrum Master such as smiling, remembering details, getting feedback, and establishing trust first. It also covers handling resistance, motivating teams, and establishing mastery, autonomy and purpose. The document warns against unethical tactics like applying time pressure or psychological manipulation.

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Black Magic of the Advanced Scrum Master

GET THEM TO LIKE YOU Smile Dress Names Remember details 9

Get Feedback 1..10 Reflect Write It Please SLA < 24h! 8

GET THEM TO Trust YOU Trust First Be a Baker Default to Yes Tiny Generous E.B.A. 7

You are Always Negotiating You’re Welcome Vague Authority Nibbling Funny Money 6

Master the non verbal Visual Memory Visual Invent Audio Memory Audio Invent Kinesthetic Self Talk 5

Handle Resistance Enjoy the Silence Smile Win Win What Can I Do? Say Yes Explain No 4

Establish Leadership Power Thank them Solve Impediments Experiment Personal Time 3

Unethical tactics Honey Pot Time Pressure RR Phsychology 1

Danko Gil @DankoAgile danko.org.il danko@agilesparks.com @gilnahmias myagile.co.il gil@agilesparks.com

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