Who (and what) is Knowledge Worker?

1. I Am Knowledge Worker 2.0
Hear me roar
Stephen Collins
acidlabs

3. Definitely not!

4. Who am I?

5. Who (and what) is
Knowledge Worker 2.0?

6. “... works primarily with information
or... develops and uses knowledge
in the workplace.”
Peter Drucker, Landmarks of Tomorrow, 1959

7. Work has changed from...

8. making things...

9. to knowing things

10. BigCorp Pty Ltd
They’re here. And here. And here.And here. And here.
Where they should be.

11. Content People
Technology Business
Corporate
Comms Manager
Knowledge
Manager
Organisational
Development
Manager
HR Manager
Business
Manager
Business Analyst
Project Manager
DBA
CIO
Web DeveloperIT Manager
Systems Analyst
Information
Architect
Records
Manager
Software
Developer
CEO
CFO
Subject Experts
Organisational
Psychologist
Web Strategist
Original version by Patrick Lambe, Straits Knowledge
http://www.greenchameleon.com/gc/blog_detail/on_becoming_extinct/
Industry Analyst
Marketer
Researcher
Research
Scientist

12. ‣limited location
‣limited roles
‣inside the wall
‣stuck at a desk (and stuck using
email and other standard tools)
‣custodian of information
‣knowledge as process
‣uses rigid ways of organising
information
Knowledge Worker 1.0 are
forced to look like this

13. ‣ all over the organisation
‣ broad skills on a solid base
‣ not bound to one place
‣ connects with colleagues, peers and client
community everywhere
‣ understands “the way we do things around
here”
‣ uses many tools
‣ no particular age
‣ knowledgeable, interested, engaged,
contributing
‣ shares and distributes information freely
Knowledge Worker 2.0
looks like this

14. Skills

15. Synthesizers

16. T-Shaped

17. Fuzzy

18. Which is not the same as this...
http://www.flickr.com/photos/geek4x4/237306157/

19. Bursty vs. Busy

20. “The burst economy, enabled by the
Web, works on innovation, flat
knowledge networks, and discontinuous
productivity.”
Anne Truitt Zelenka, Web Worker Daily
http://webworkerdaily.com/2007/04/19/busyness-vs-burst-why-corporate-web-workers-look-unproductive/

21. Creative

22. Innovative

23. Intellectually present

24. Not tied to a desk

25. Continuous Partial Attention

26. The world is my
water cooler (and
my meeting room)

27. “Networked, social-based
opportunities are so explosive
today that when we pursue them
we’re flung forward at pace.”
James Governor, RedMonk
http://www.redmonk.com/jgovernor/2007/04/17/hyper-productivity-and-information-saturation-economics/

28. Seeding the fertile mind

29. At enlightened, forward-thinking
companies, managers understand
the connection between learning,
innovation, and higher productivity
— in fact, employees at these
companies may even be
encouraged to spend time
learning and experimenting with
new technologies.”
Joe McKendrick, FASTForward
http://fastforwardblog.com/2007/04/16/enterprise-20s-productivity-perception-paradox/

30. Wide range of tools

31. “One of the most interesting things for
me about these classes has been
how often students bring up one
specific concern; that people who
use the new tools heavily — who post
frequently to an internal blog, edit the
corporate wiki a lot, or trade heavily
in the internal prediction market —
will be perceived as not spending
enough time on their ‘real’ jobs.”
Prof. Andrew McAfee, HBS
http://blog.hbs.edu/faculty/amcafee/index.php/faculty_amcafee_v3/the_pursuit_of_busyness/

32. Fail gloriously (and often)

33. Motivation?

34. Generation Y

35. Anyone. It’s situational.

36. How can I add value?

37. How do I get value?

38. Outta here...

39. Engagement

40. Community

41. Co-workers

42. Management

43. Clients and customers

44. Conversation

45. Culture

46. Aware

47. Share

48. Care

49. Learn

50. No walls

51. Authority from knowledge
rather than power

52. Imagine
http://www.flickr.com/photos/midnight_trucker/376653652/

53. Licensing
http://www.slideshare.net/trib
http://creativecommons.org/licenses/by-nc-sa/3.0/

54. Like the cool pictures?
iStockphoto.com, LuckyOliver.com and Flickr

55. Stephen Collins
trib@acidlabs.org
skype: trib22
+61 410 680722
www.acidlabs.org
twitter.com/trib
www.linkedin.com/in/stephencollins
strategies, tools and processes to empower knowledge workers