1. Proof of Concept WP1: Governance Model for Next-Generation Public Service Delivery D1.3: COCKPIT Toolkit Use Cases WP4: Implementation of COCKPIT Toolkit D4.1.0: Conceptual proof of concept ICT 2009 FP7-248222

2. 2 Applying RUP to COCKPIT

3. 3 RUP artefacts employed within COCKPIT

4. 4 QFD Approach

5. 5 COCKPIT Toolkit Actors Role: End-User Description: The “Citizen” is the actual user that will benefit from the service. She/he is involved in the design process as a “tester” that evaluates the designed service and expresses her/his opinion through specified communication channels (e.g. forums, blogs, deliberation platform etc.). Role:Service Provider Description:The “Decision Maker” is the executive of the public body that will provide the service to be designed. The aforementioned public body is the one responsible (in-charge) for the provision of the service. The “Decision Maker” will set the boundaries of the service, design it by implementing the cockpit methodological approach and software tools and evaluate the opinion of its target users. Role:Support Description:The “System Administrator” is the person responsible for performing support tasks, such as managing the Cockpit toolkit users. She / he is not involved in the service model design process. The respective use cases of the “System Administrator” are of medium importance so, if the consortium decides not to implement them, the role can be discarded.

9. Medium: The implementation of Use Cases with a level of medium priority will be decided in the development phase and according to the learning experience the consortium will receive from the implementation of the high level functionality.

11. 10 Defining Service Concept The Cockpit Methodology Start Transformation Define Service Concept Invoke Opinion Mining Decide the Stakeholders Gather Stakeholders’ Requirements Define Service Concept Policy and Law Retrieval Service Modeling Define & Design Alternatives Cost & Value Estimation Generate Simulation Model Co-Valuation Simulation Visualization Citizen Happy? Citizen’s Deliberation Model ready to implement

12. 11 Defining Service Concept – Screenshots

13. 12 Defining Service Concept – Screenshots (cont.)

14. 13 Defining Service Concept – Screenshots (cont.)

15. 14 Defining Service Concept – Screenshots (cont.) Invoke Opinion Mining Tool Invoke Policy and Law Tool

17. Government-to-Businesses

18. Government-to-Institutions(Organizations)

19. Government-to-Government

20. license

21. certificate

22. registration

23. request

24. objection

25. payment

26. return

29. Semi - Some steps are done manually

31. 19 Invoking Opinion Mining Tool- Screenshots

32. 20 Decide the Stakeholders The Cockpit Methodology Start Transformation Define Service Concept Invoke Opinion Mining Decide the Stakeholders Gather Stakeholders’ Requirements Decide the Stakeholders Policy and Law Retrieval Service Modeling Define & Design Alternatives Cost & Value Estimation Generate Simulation Model Co-Valuation Simulation Visualization Citizen Happy? Citizen’s Deliberation Model ready to implement

33. 21 Decide the Stakeholders - Screenshots

34. 22 Gather Stakeholder’s Requirements The Cockpit Methodology Start Transformation Define Service Concept Invoke Opinion Mining Decide the Stakeholders Gather Stakeholders’ Requirements Gather Stakeholders’ Requirements Policy and Law Retrieval Service Modeling Define & Design Alternatives Cost & Value Estimation Generate Simulation Model Co-Valuation Simulation Visualization Citizen Happy? Citizen’s Deliberation Model ready to implement

35. 23 Gather Stakeholder’s Requirements. – Screenshots

36. 24 Gather Stakeholder’s Requirements. – Screenshots (cont.)

37. 25 Policy and Law Retrieval The Cockpit Methodology Start Transformation Define Service Concept Invoke Opinion Mining Decide the Stakeholders Gather Stakeholders’ Requirements Policy and Law Retrieval Service Modeling Define & Design Alternatives Cost & Value Estimation Generate Simulation Model Policy and Law Retrieval Co-Valuation Simulation Visualization Citizen Happy? Citizen’s Deliberation Model ready to implement

38. 26 Policy and Law Retrieval - Screenshots

39. 27 Service Modeling The Cockpit Methodology Start Transformation Define Service Concept Invoke Opinion Mining Decide the Stakeholders Gather Stakeholders’ Requirements Policy and Law Retrieval Service Modeling Define & Design Alternatives Cost & Value Estimation Generate Simulation Model Service Modeling Co-Valuation Simulation Visualization Citizen Happy? Citizen’s Deliberation Model ready to implement

40. 28 Service Modeling – Screenshots

41. 29 Service Modeling – Screenshots (cont.)

42. 30 Cost & Value Estimation The Cockpit Methodology Start Transformation Define Service Concept Invoke Opinion Mining Decide the Stakeholders Gather Stakeholders’ Requirements Policy and Law Retrieval Service Modeling Define & Design Alternatives Cost & Value Estimation Generate Simulation Model Cost & Value Estimation Co-Valuation Simulation Visualization Citizen Happy? Citizen’s Deliberation Model ready to implement

43. 31 Cost & Value Estimations - Screenshots

44. 32 Cost & Value Estimations - Screenshots(cont.)

45. 33 Cost & Value Estimations - Screenshots(cont.)

46. 34 Citizen’s Deliberation The Cockpit Methodology Start Transformation Define Service Concept Invoke Opinion Mining Decide the Stakeholders Gather Stakeholders’ Requirements Policy and Law Retrieval Service Modeling Define & Design Alternatives Cost & Value Estimation Generate Simulation Model Co-Valuation Simulation Visualization Simulation Visualization Citizen Happy? Citizen’s Deliberation Model ready to implement Citizen’s Deliberation

47. 35 Citizen’s Deliberation - Screenshots