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Semelhante a Recetas para una implementación de BPM exitosa (20)
Recetas para una implementación de BPM exitosa
- 1. #GX24
#GX24
Recipes for a Successful BPM Implementation
Gonzalo Fernández
gfernandez@genexus.com
- 11. #GX24
Choosing The Right First Process
Low risk High impact
Involve IT and business people
- 12. #GX24
Choosing The Right First Process
Use the existing code base
Limit the number of interfaces to external systems
- 13. #GX24
Choosing The Right First Process
Don’t try to model how you should work
Model how you actually work
- 15. #GX24
BPM Skills
People are the key to success
Training, Training, Training
Use professional services when necessary
- 16. #GX24
BPM Roles
BPM Director
BPM Architect
BP Analyst
Business Analyst
BPMS Expert
BPMS Developer
- 18. #GX24
Reuse
Use existing infrastructure (Legacy systems)
Create reusable processes
Use built-in functionality from the BPMS
- 20. #GX24
Metrics
Metrics are those that will judge the success of the project
"BPM without metrics is just a shot in the dark."
John Dixon Gartner
- 21. #GX24
Metrics
Establish a baseline
Setting clear definitions and goals
Measuring is just the beginning
Metrics vs KPIs
- 23. #GX24
End-User Adoption
Overcoming Resistance to Change
Early user involvement
Ease of use / Low learning curve
Training