A visual representation of the ISO9001:2008 Quality Management System Standard in everyday language.

1. Quality Management Systems
Core QMS
ISO9001 Basics For Business
comprises of
5 key
procedures +
Appropriate
Quality Document working
Manual Control environment
An overview of your Manage procedures,
business and its policies, forms,
processes checklists &
records
+
Planning /
Full review of review of
Review of the product
QMS
business business
processes performance
Internal Management
Audit Prevent problems and Review
manage problems
Non-Conformance and
Corrective and Preventive
Action +
Essential business
processes documented
WHY?
Improved staff autonomy
Better succession planning
More consistent product/service
More consistent client experience
+ Fewer errors
Communication Easier training
Customer feedback
Staff performance review
Business meetings (minuted)
Supplier updates
Customer updates
Marketing incl. facebook,
twitter, linkedin, pinterest, +
newsletters Business partners,
staff, suppliers,
+
Customer
outsourcing partners
focus People who are competent &
as committed to the
success of the
business as you are
LQ-IG-001- v1 www.logiqa.com.au © LogiQA 2013