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customer service - hospitality

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James Yorke
James Yorke
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SEMESTER 2 HND Hospitality Management
Just to get you in the mood! ,[object Object],[object Object]
Welcome to a new semester ,[object Object],[object Object]
The Aim of this unit ,[object Object],[object Object],[object Object]
The Learning Outcomes ,[object Object],[object Object],[object Object],[object Object]
How will I be assessed? ,[object Object],[object Object],[object Object],[object Object]
So – good and bad customer service? ,[object Object],[object Object],[object Object],[object Object]
Bad Customer Service ,[object Object],[object Object]
Good Customer ,[object Object]
Activity ,[object Object],[object Object],[object Object],[object Object]
Good Organisations ,[object Object],[object Object],[object Object]

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customer service - hospitality