The document presents a framework called Knowledge-Based Process Improvement (KBPI) for improving knowledge-intense business processes using knowledge management. The KBPI was developed through theoretical research and case studies. It was then applied and tested in a case study with Tenix, an organization dependent on knowledge-intense business processes. The KBPI uses a process ontology to model business processes and an improvement methodology to identify areas for enhancement at the process and function levels. It provides organizations with a systematic way to improve knowledge processes and gain a better understanding of their operations.

1. Business process management Improving a knowledge-intense business process using knowledge management Dr Peter Dalmaris Futureshock Research Dr Bill Hall Tenix Defence

2. About my project TENIX case study A framework for the improvement of knowledge-intense business processes. Validation of the framework. Company A Company B Theoretical Research (literature, theory-building)

7. Overview of the KBPI This presentation focuses on these components of the KBPI

9. Normal Classes The KBPI Process Ontology is composed of the top-level normal classes and eight abstract classes (next slide).

10. Abstract Classes

13. Improvement methodology

14. Two levels of improvement

15. Process level improvement

16. Function level improvement

17. Visual analysis Label shows the actual format with which knowledge is encoded, the actual system utilised for its transport, and their general category The red line encloses process tasks that are involved in the processing of the same knowledge object. This is generally called a “knowledge path”.