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NCV 2 Language Hands-On Support Slide Show - Module 1

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Future Managers
Future Managers

This slide show complements the learner guide NCV 2 Language Hands-On Training by Frieda Wade, published by Future Managers Pty Ltd. For more information visit our website www.futuremanagers.net

EducationTechnology
1 of 78
Language 2
Module 1: Communicate with care ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social conversation ,[object Object],[object Object]
What does good listening skills entail? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Body language ,[object Object],[object Object]
Greet and respond appropriately ,[object Object],[object Object]
Greet and respond appropriately This is a fairly formal greeting. We would tend to use this with an audience not so well known to us or older than us Usually this is accompanied by a handshake – particularly if the people are strangers or if the people haven’t seen each other in a while
Greet and respond appropriately ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What other forms of farewell can you think of? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Greet and respond appropriately ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Greet and respond appropriately ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Greet and respond appropriately ,[object Object],[object Object]
 
 
 
 
 
 
 
 
 
Ask questions respond appropriately ,[object Object],[object Object],[object Object],[object Object]
Closed questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Closed questions ,[object Object],[object Object],[object Object],[object Object]
Content questions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Content questions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Content questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Content questions ,[object Object],[object Object],[object Object],[object Object]
Make verbal requests and respond appropriately ,[object Object],[object Object],[object Object]
Make verbal requests and respond appropriately ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Could you possibly Would you mind May I Could I please
Use the correct level of language ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The communication process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The communication process ,[object Object]
Communication with words (verbal communication) ,[object Object],[object Object],[object Object]
Difference between speaking and writing ,[object Object],[object Object],[object Object],[object Object],[object Object]
Differences in the way we write ,[object Object],[object Object],[object Object]
Writing a request ,[object Object],[object Object],[object Object],[object Object]
Communicating without words (Non-verbal communication) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Symbols and signs ,[object Object]
 
 
 
 
 
 
 
 
 
 
Messages sent by clothing ,[object Object]
 
 
 
 
What did you infer from the previous slide? If you guessed male nurse then you are correct! If you guessed male doctor be careful not to stereotype!
Messages sent by facial expression, body language and gesture ,[object Object]
 
 
 
 
 
 
 
 
Messages conveyed by the voice ,[object Object],[object Object],[object Object],[object Object],[object Object]
Messages conveyed by the voice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Messages conveyed by the voice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Messages conveyed by the voice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Barriers to communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Barriers to communication ,[object Object]
Barriers to communication ,[object Object],[object Object],[object Object]
Different types of barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Different types of barriers ,[object Object],[object Object],[object Object],[object Object],[object Object]
Different types of barriers ,[object Object],[object Object]
Semantic barriers ,[object Object],[object Object],[object Object]
Semantic barriers ,[object Object],[object Object],[object Object],[object Object]
Communication through the ages ,[object Object],[object Object],[object Object],[object Object]
For any further tips on communicating with care refer to the help desk in your learner guide

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NCV 2 Language Hands-On Support Slide Show - Module 1

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  • 8. Greet and respond appropriately This is a fairly formal greeting. We would tend to use this with an audience not so well known to us or older than us Usually this is accompanied by a handshake – particularly if the people are strangers or if the people haven’t seen each other in a while
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  • 55. What did you infer from the previous slide? If you guessed male nurse then you are correct! If you guessed male doctor be careful not to stereotype!
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  • 78. For any further tips on communicating with care refer to the help desk in your learner guide