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Subject to Change
             How & why your change program is going to
                      fail, and what you can do about it



Francisco Trindade
Francisco Trindade
       @frankmt
       blog.franktrindade.com




Who?
Disclaimer
New Challenges
 New Markets
 Competition
 ...




Everybody wants change
New Challenges
 New Markets
 Competition
 ...




Everybody wants change
New Challenges
 New Markets
 Competition
 ...




Everybody wants change
CO2 Emissions
            Internet Connections
            Data Storage
            Mobile Devices Connected to
            the Internet
            Genome Sequencing


Everybody wants change
“Change has changed”
                                    Gary Hamel



            CO2 Emissions
            Internet Connections
            Data Storage
            Mobile Devices Connected to
            the Internet
            Genome Sequencing


Everybody wants change
Modern Management




Everybody wants change
Modern Management
                     1920


Everybody wants change
Modern Management
            Changing Organisations




Everybody wants change
Changing Organisations




Bo om-up

Everybody wants change
Changing Organisations

     Driven by
     Employees
     (hopefully...)

Bo om-up

Everybody wants change
Changing Organisations

     Driven by
     Employees
     (hopefully...)

Bo om-up

Everybody wants change
Changing Organisations
Top-Down




Everybody wants change
Changing Organisations
Top-Down
                Change
                programs




Everybody wants change
Changing Organisations
Top-Down
                      Change
                      programs
  “Let’s go Agile”
        ...go Lean”
     ...use Ruby”
Everybody wants change
Change
 programs




Everybody wants change
Change
                       Planning
 programs
                        Training
                       Coaching
                      Mentoring
                     Influencing
                               ...

Everybody wants change
Change
            “People don’t resist change, they
 programs             resist being changed”
                                       Peter Senge




            Change!


                            No, thanks...



Everybody wants change
“Let’s go Agile”
       ...go Lean”
    ...use Ruby”


                     Uniformity

Everybody wants change
“Let’s go Agile”
       ...go Lean”
    ...use Ruby”


 Uniformity == Control

Everybody wants change
Control
 God Complex
 “In the face of an incredibly complicated problem
are absolutely convinced they understand the way
                  the world works”
                       Tim Harford h p://   .ted.com/talks/tim_harford.html




Everybody wants change
Everybody wants change
Everybody wants change ?
Everybody wants adaptability ?
Everybody wants innovation ?
Everybody wants learning ?
adaptability
learning
innovation
adaptability
learning
innovation
      management -driven
adaptability
learning
innovation
      management -driven #not
management
workers
   Improve
   the
   system    Improve
               Work

                 Learning to See
                 Mike Rother and John Shook

management
managers




           employees
employees




managers
employees




    managers
Reverse Accountability
Semco
Brazil
Semco    industrial democracy
Brazil
Semco                   industrial democracy
Brazil
         employees can select their managers
              choose when they come to work
           vote for decisions that affect them
Semco                   industrial democracy
Brazil
         employees can select their managers
              choose when they come to work
           vote for decisions that affect them


                       3000 workers in 2003
              US$ 4 million in 1982 to US$212
                     million in 2003
Semco                           industrial democracy
Brazil
               employees can select their managers
                    choose when they come to work
                 vote for decisions that affect them

“Control is an
     illusion”
     Ricardo Semler           3000 workers in 2003
                      US$ 4 million in 1982 to US$212
                             million in 2003
HCL
India
Employees first, customer second   HCL
                                  India
Employees first, customer second       HCL
                                          India
employees can submit tickets agains their managers
              ask questions directly to the ceo
              submit and vote for ideas
Employees first, customer second         HCL
                                            India
employees can submit tickets agains their managers
              ask questions directly to the ceo
              submit and vote for ideas


                    In the first year, a rition rate
                   halved and revenue grew 34%
Whole foods
United States
store employees decide who to hire
                decide pricing
                decide ordering
                are evaluated against store results



Whole foods
United States
“Peer pressure enlists loyalty in
  ways that bureaucracy doesn’t”
                    John Mackey, CEO and co-founder, Whole Foods


store employees decide who to hire
                decide pricing
                decide ordering
                are evaluated against store results



Whole foods
United States
New Management
Openness
                       Meritocracy
                               Flexibility
                   Collaboration
                 Gary Hamel - Reinventing the Technology of Human Accomplishment
                                                         h p://tinyurl.com/3l4ggs3




New Management
Openness
                       Meritocracy
                               Flexibility
                   Collaboration
                 Gary Hamel - Reinventing the Technology of Human Accomplishment
                                                         h p://tinyurl.com/3l4ggs3




New Management
Openness
                         Meritocracy
                                 Flexibility
                     Collaboration
                 Gary Hamel - Reinventing the Technology of Human Accomplishment
                                                         h p://tinyurl.com/3l4ggs3




Changing Organisations
Front-End




                           Backend
                                     Technology
                                     Based Teams
                Database




Changing So ware Organisations
Lean Startup in
                       the Enterprise
                           Jez Humble - Agile 2011

                          Amazon’s product
                          teams




Changing So ware Organisations
Changing So ware Organisations
Independent
                                         business-aligned
                                         teams

Product Reviews          Shopping Cart




             Wish List




Changing So ware Organisations
Waterfall...?
  Scrum!                      Independent
                              business-aligned
                              teams
                              Decision autonomy

             Lean!




Changing So ware Organisations
Scrum Zone             Nothing to
                                see here
                                             Independent
                                             business-aligned
                                             teams
                                             Decision autonomy
                      Yes, we                Visibility across
                      kanban!                teams




Changing So ware Organisations
Oh well...         Delivered!
                                     Independent
                                     business-aligned
                                     teams
                                     Decision autonomy
                                     Visibility across
           Delivered!
                                     teams
                                     Data-based results
                                     comparison




Changing So ware Organisations
Independent
                        business-aligned
                        teams
                        Decision autonomy
                        Visibility across
                        teams
                        Data-based results
                        comparison
                        Knowledge sharing


Changing So ware Organisations
Independent
  Openness              business-aligned
                        teams
  Meritocracy           Decision autonomy
                        Visibility across
  Flexibility           teams
                        Data-based results
  Collaboration         comparison
                        Knowledge sharing


Changing So ware Organisations
Independent
  Openness              business-aligned
                        teams
  Meritocracy           Decision autonomy
                        Visibility across
  Flexibility           teams
                        Data-based results
  Collaboration         comparison
                        Knowledge sharing


Changing So ware Organisations
Let go of
 control
“By having so much stock, I have a
loaded gun, but in 25 years I’ve never
used it because you can only use it
once...
           ...if I veto someone, the next time
        they’re going to say, ‘Forget it; he’s
                   going to do what he wants.’
                                  Ricardo Semler
Thank you
franktrindade.com   @frankmt

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Subject to Change