Suspicious behaviors ... suspicious packages. Do you know what to look for? Do you know how to report what you see? This 3 hour course will teach you.

1. Protecting America With Pride
Not Prejudice
www.cateyesprogram.com
Copyright © 2012
Copyright © 2012

3. Cell Phones
• Standby – vibrate mode
• Please talk in another room
Copyright © 2012

4. CAUTION: The following video is a
graphic reminder of events related to
9/11. If you lost someone in this tragedy,
you may want to leave the room for the
next six minutes.
Copyright © 2012

6. The events of 9/11 changed our world
Copyright © 2012

7. While it is tempting to believe
the threat is over …
Copyright © 2012

8. … the reality is, it is not.
Foiled terrorist attacks on American soil since 9/11
Providence, RI
Killeen, TX
Portland, OR
Knoxville, TN
Jacksonville, FL Seattle, WA
San Diego, CA
Gadsden, AL
Copyright © 2012

9. Recent Terrorist Attacks on American Soil
• Terrorists do not take a holiday
– January 7th, 2012 – Tampa, FL (arrested)
– January 8th, 2012 – Gadsden, AL (shootout)
– January 12th, 2012 – Houston, TX (successful)
– February 17th, 2012 – Washington, DC (sting)
Copyright © 2012

10. Copyright © 2012

12. Why are buses a favorite target of terrorists?
Copyright © 2012

13. The 7 July 2005 London bombings (often referred to as 7/7)
were a series of co-ordinated suicide attacks in London which
targeted civilians using the public transport system during the
morning rush hour.
On the morning of Thursday, 7 July 2005, four Islamist home-
grown terrorists detonated four bombs, three in quick
succession aboard London Underground trains across the city
and, later, a fourth on a double-decker bus in Tavistock Square.
Fifty-two people, as well as the four bombers, were killed in
the attacks, and over 700 more were injured.
The explosions were caused by homemade organic peroxide-
based devices packed into rucksacks.
Copyright © 2012

14. Why are buses a favorite target of terrorists?
According to the National Counterterrorism Terrorism
Center’s (NCTC’s) Worldwide Incident Tracking System
(WITS) and open source data, terrorists conducted at least
827 attacks on mass transit bus systems from 2004 through
2010.
These attacks killed approximately 1,867, and injured
5,704. None of these attacks occurred in the United
States.
SOURCE: TSA-OI, Mass Transit and Passenger Bus Attacks, 10 Nov 2011
Copyright © 2012

15. Why are buses a favorite target of terrorists?
“TSA-OI assesses that mass transit bus systems are easy for
terrorist groups to attack because they are open to the
public, operate on predetermined and publicly available
schedules, and travel along routes that can be difficult to
patrol. For these reasons, bus mass transit systems will
remain attractive targets for the foreseeable future.”
SOURCE: TSA-OI, Mass Transit and Passenger Bus Attacks, 10 Nov 2011
Copyright © 2012

16. Why are buses a favorite target of terrorists?
SOURCE: TSA-OI, Mass Transit and Passenger Bus Attacks, 10 Nov 2011
Copyright © 2012

17. The difference between a successful attack
and a foiled attack on American soil?
Copyright © 2012

18. Protecting America With Pride
Not Prejudice
www.cateyesprogram.com
Copyright © 2012
Copyright © 2012

19. CAT Eyes Program
(Community Anti-Terrorism Training Institute)
Nationwide program developed to eliminate
racism and terrorism through educating and
empowering the average citizens to defend
our homeland against terrorism.
Copyright © 2012

20. “Watching America with Pride,
Not Prejudice”
Kathy Michelle
“Watch for actions…trust your instincts…”
Copyright © 2012

21. Kathy Boudin
(born 19 May 43)
Convicted in 1984
of felony murder
for her
participation in an
armed robbery that
resulted in the
killing of 3 people.
Released from
prison in 2003.
Member of the Weather Underground, a
domestic terror organization which bombed the
Pentagon, US Capitol, and other targets
Copyright © 2012

22. Partnership at Work
Police seize terrorist bombs
•July 1997- Police raided a Brooklyn apartment and
seized five bombs that were intended for use in
suicide terrorist attacks on NYC subway system.
•At least one of the men, and possibly all three,
arrived in the United States within the past two
weeks.
Copyright © 2012

23. Partnership at Work
Police seize terrorist bombs
A neighbor flagged down a Long Island Rail Road
police officer and indicated there were bombs in
the apartment. That tip sent police to the scene.
Copyright © 2012

24. Partnership at Work
Police seize terrorist bombs
• Rafael Cruz, a driver for Family Car Service, which
operates from a storefront of the building, said he
often saw the residents and said they made frequent
trips to and from the airport.
• ''They're always carrying huge bags and boxes.
Come and go all the time,'' Cruz said.
Copyright © 2012

25. Brooklyn Bomb Scare
By DAN BARRY (Published: August 03, 1997)
An alleged plan by two Palestinian men to set off bombs in Brooklyn was
thwarted by a police raid, but the specifics of the plot were chilling enough to
rattle New York City. Law enforcement officials say that Lafi Khalil and Ghazi Abu
Maizar planned to detonate bombs in a crowded subway station and a
commuter bus, possibly as part of a suicide mission. Acting on a tip from a
friend of the suspects, the police burst into a darkened Brooklyn apartment
Thursday and shot the two men, authorities said, just as one of them was
reaching for an explosive device.

26. Partnership at Work
• Pre-attack
• Pre 9/11
• Pre CAT Eyes trained
What could a CAT Eyes trained
citizen’s instincts do in a post
9/11 world?
Yu Kikimura, a member of the Japanese Red Army charged with plotting to bomb the U.S. Army
Recruiting Station in New York City in retaliation for U.S. air strike against Libya in 1986

27. • Fear
Instincts Signals
• Apprehension
• Suspicion
• Hesitation
• Doubt
• Gut feeling
• Hunches
• Curiosity
• Nagging feelings
From the book, The Gift of Fear by Gavin De Becker
Copyright © 2012

28. Overview
• I. Terrorism Overview (tune your instincts)
• II. Detecting Terrorism (what to look for)
• III. Reporting Procedures (how to report findings)
• IV. Company Policies
• V. ALERT Teams
Copyright © 2012

29. I. TERRORISM
OVERVIEW
(tune your instincts)
Copyright © 2012

30. FBI definition of terrorism
“The unlawful use of force or violence against
persons or property to intimidate or coerce
a government or civilian population, or any
segment thereof, in furtherance of
political or social objectives”
Copyright © 2012

31. The Terrorist Organization
General Terrorist Profile
• Intelligent
• Well-educated
• Obsessed with initiating change
• Middle class to affluent
• 22-25 years old
Remember, these are generalities
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32. Categories of Terrorism
Domestic International
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33. Domestic Terrorism
Includes terrorist activity conducted by groups or
individuals who are U.S. citizens that are based and
operate entirely within the US without foreign
direction and whose terrorist acts are directed at
elements of the U.S.
Government or society.

34. International Terrorism
Includes terrorist activity committed by groups or
individuals that crosses national boundaries. These
boundaries can be both physical as well as cultural.

35. State Sponsors of Terrorism
“ … more than 11,500 terrorist attacks occurred in 72 countries
during 2010, resulting in more than 13,200 deaths.”
Source: Country Reports on Terrorism 2010,
Chapter 3: State Sponsors of Terrorism, (pub Aug 2011)
Copyright © 2012

36. Political Motives
Ranges from the anarchist to communist,
from capitalism to socialism
Right Wing
• New World Order
• Gun control
• Apocalyptic views
• White supremacy
• Anti-government
• Anti-taxation
Copyright © 2012

37. Political Motives
Ranges from the anarchist to communist,
from capitalism to socialism
Left Wing
• Revolutionary socialist
doctrine
• Protectors against
capitalism
• Protectors against
imperialism
Copyright © 2012

38. Nationalist Motives
Bound by the same cultural or ethnic background with an
urge to establish or regain a homeland
Aryan Nation (Whites)
Black Separatists
Armed Forces for National Liberation
(Puerto Rican)
American Indian Movement
Copyright © 2012

39. Incorrect Religious Motives
Not a Jihad
Copyright © 2012

40. Incorrect Religious Motives
Courtesy of
the BATF
Copyright © 2012

41. TERRORIST
OPERATIONS
Copyright © 2012

42. Words to Live By
“Those who fail to study their history
and learn from its lessons are
destined to repeat it."
George Santayana, philosopher
Copyright © 2012

43. Beirut Embassy Bombing
Van with a bomb, 63 people dead (18 April 1983)
Copyright © 2012

44. Beirut Marine Barracks Bombing
Terrorists blow up US Marine headquarters with a
truck bomb, killing 241 Marines and Sailors and
wounding 75 (23 October 1983)
Copyright © 2012

45. Pan Am Flight 103
Lockerbie, Scotland
270 dead (20 December 1988)
Copyright © 2012

46. World Trade Center, New York
Over 1000
injured, 6 dead
(26 Feb 1993)
Copyright © 2012

47. Tokyo Subway Chemical Attack
12 dead, thousands injured (20 March 1995)
Copyright © 2012

48. Oklahoma City (Murrah Federal Building)
April 19, 1995
168 dead, hundreds injured
Copyright © 2012

49. Murrah Federal Building (Oklahoma City Bombing)
Copyright © 2012

50. Copyright © 2012

51. Copyright © 2012

52. Khobar Towers, Saudi Arabia
June 25, 1996
19 dead, hundreds injured
Copyright © 2012

53. US Embassies, Kenya and Tanzania
August 7, 1998
245 dead, thousands injured
Copyright © 2012

54. USS Cole, Port Aden, Yemen
October 12, 2000
Copyright © 2012

55. Flight 93, Pennsylvania
September 11, 2001
Todd Beamer, Jeremy Glick and other passengers forced jet to crash in a
field, killing all 44, but saving countless others by missing the intended
target, the U.S. Capitol
Copyright © 2012

56. Pentagon
September 11, 2001
189 dead, hundreds injured
Copyright © 2012

57. World Trade Center
September 11, 2001
Approximately 3000 people dead
and missing
The most devastating terrorist attack
and greatest rescue operation in the
history of the world!
Copyright © 2012

58. Copyright © 2012

59. This has been a brief, historical
overview of terrorism. For something
more current …
Copyright © 2012

60. 2010 – 2011, American Soil
• Mohamed Osman Mohamud plans to detonate what he
thought was a car bomb at a Christmas tree lighting
ceremony in Portland, Oregon, but was actually part of a
FBI Sting operation. He was arrested and charged with
attempted terrorism.
• Jose Pimentel, a 27-year-old native of the Dominican
Republic plotted to explode several pipe bombs in the city
of New York.
Copyright © 2012

61. 2010 – 2011, American Soil
• Austin, Texas: Andrew Joseph Stack III crashes his plane
into an IRS building in Austin, Texas killing himself and a
person inside the building and injuring 13 others. The
crash caused a serious fire and significant damage to the
building.
• Jacksonville, Florida: A man used a pipe bomb to attack a
mosque. The bomb exploded while about 60 Muslims
were praying in the mosque. The attack caused no injuries.
Copyright © 2012

62. 2010 – 2011, American Soil
• New York's Times Square was evacuated after the
discovery of a car bomb. US government believes radical
Islamists in the Pakistani Taliban directed the plot, and
may have financed it.
• 26 year old Rezwan Ferdaus was arrested by the FBI for
plotting to use C4 and a remote-controlled model of the
US Navy's McDonnell Douglas F-4 Phantom II to bomb The
Pentagon and the US Capitol. Rezwan Ferdaus had links to
al-Qaeda and attempted to deliver bomb making materials
for use against US troops in Iraq.
Copyright © 2012

63. 2010 – 2011, American Soil
• Two men from Iran were arrested over a plot to
assassinate the Saudi ambassador to Washington and to
bomb the Saudi embassy in the city. Later in the day, the
US government issued a worldwide alert in anticipation of
other attacks.
• Three letter bombs detonate in the mail rooms in two
government buildings in Maryland. No one was killed or
injured in the attack.
Copyright © 2012

64. 2010 – 2011, American Soil
• The first letter bomb to explode was in a mailroom of the
Department of Transport headquarters in the city of
Hanover, Maryland. One hour later another letter bomb
exploded inside a building in the city of Annapolis. No one
was killed but one person was wounded in the blasts.
• A pipe bomb is found on Lake Koshkonong, Wisconsin. The
bomb squad showed up to detonate the bomb. No deaths
or injuries occurred.
Copyright © 2012

65. 2010 – 2011, American Soil
• A pipe bomb was left outside the U.S. Federal Penitentiary
in the city of Terre Haute, Indiana. The bomb was made
safe before it could explode and cause any damage or
injury.
• Two men planned to blow up a New York synagogue and
the Empire State Building, but were arrested by
undercover officers when they attempted to buy weapons.
Copyright © 2012

66. Copyright © 2012

67. II. DETECTING TERRORISM
(what to look for)
Copyright © 2012

68. Copyright © 2012

69. 4 Basic Cells of Terrorists
Leadership Cell
Support Cell
Intelligence Cell
Operational Cell
Copyright © 2012

70. LEADERSHIP
CELL
ACTIVITIES
Copyright © 2012

71. Leadership Cell Activities
• Hard to Detect
• Better left to professionals
• Generally influential or wealthy
people: professionals, business owners,
doctors, professors, etc…
Copyright © 2012

72. SUPPORT
CELL
ACTIVITIES
Copyright © 2012

73. Safe House
• Pays in cash
• Landlord or maid not
permitted inside (meets people
at door)
• No furniture
• Lab equipment inside
• Strange comings and goings;
lots of different people,
unusual packages, unusual
hours
Copyright © 2012

74. Fund Raising
Copyright © 2012

75. Counterfeit baby formula
Cigarette
Smuggling
Copyright © 2012

76. Illegal drugs
Afghanistan produces 70% of world’s opium supply
Credit Card Fraud
Copyright © 2012

77. Fake Non-profit Groups
• United Association for Studies and Research
• Benevolence International Foundation
• Global Relief Foundation
• Blessed Relief Foundation
Copyright © 2012

78. INTELLIGENCE
CELL
ACTIVITIES
Copyright © 2012

79. SURVEILLANCE
Two Phases
CASING (Target Selection)
REHEARSAL (Pre-attack phase)
Copyright © 2012

80. CASING (Target Selection)
• Use less experienced members of the group
• Usually more than one team
• Observes patterns of activities of potential target
• Earliest and weakest phase of surveillance
• Unusual activities: sketches, videos or photos
• In restricted areas
• Questions about security
Copyright © 2012

81. REHEARSAL (Pre-Attack phase)
• Terrorist decide on target
• Uses more experienced members
• In a restricted area
• Plan of attack is finalized
Copyright © 2012

82. CAT Eyes and bus
company joint
effort
Copyright © 2012

83. What does a terrorist look like?
Make a guess
Copyright © 2012

84. Dismiss Popular Television Myths
• Terrorists are not all male
• Terrorists are not all “religious nuts”
• Terrorists won’t come at you screaming and
wearing hoods
• Surveillance teams will not be wearing
trench coats, but rather will attempt
to blend in to the surrounding area

85. Commonly used ruses to be in area
• Dressed as clergy
• Dressed as police
• Utility workers
• Women with a baby carriage
• Door to door salespeople
• Lovers in the park
• Walking the dog
Copyright © 2012

86. Chicago Los
New York Angeles
Copyright © 2012

88. 10 Minute Break

89. Copyright © 2012

90. OPERATIONAL
CELL
ACTIVITIES
Copyright © 2012

91. 5 Categories of WMD Materials
“CBRNE”
• Chemical
• Biological
• Radiological
• Nuclear
• Explosive
Copyright © 2012

92. Terrorist Operations
Biological
Biological
Hard to detect until sick
– Small Pox:
small red bumps
– Bubonic Plague:
swollen lymph glands
– Call authorities
Copyright © 2012

93. Terrorist Operations
Biological
ANTHRAX
Mail: Powdery substance,
No return address,
Excessive postage, lots of
tape, misspelled words
Take action: cover the
contaminated mail with
plastic or paper
Copyright © 2012

94. United States Statistics
• 1,000,000 miles of
pipe
• 800,000 miles of
sewer lines
• 170,000 drinking
supply stations
Copyright © 2012

95. Suspicious Indicators
• Dead animals
• Dead plants
• Unusual smells
(Hay, grass, sweet,
fruity, etc…)
• Signs of tampering
Copyright © 2012

96. Suspicious Equipment
• Bolt cutters
• Plumbing supplies
Copyright © 2012

97. Suspicious Equipment
Discarded
Personal Protective
Equipment (PPE)
Copyright © 2012

98. Suspicious Items
Hand pumps
Containers
Copyright © 2012

99. Nuclear Terrorism
 Nuclear Bombs
 Dirty Bombs
 Nuclear Power plant
Copyright © 2012

100. Dirty Bombs
A regular bomb packaged with radioactive material
•Materials from hospitals, construction sites, food factories
•Run crosswind, go inside
•Listen to news
•Decontaminate
Smoke from the bomb has
radiation and may contaminate
from a few blocks to a couple of
miles depending on size
Copyright © 2012

101. Arson
– Low risk
– Inexpensive
– Lethal
Copyright © 2012

102. ARSON TOOLS
• GAS CONTAINERS
• MOLOTOV
COCKTAILS
Copyright © 2012

103. CHEMICAL
• Unusual packages by
Heating or Air
Conditioning Systems
• Powder or liquid by
intakes
• Reports of suspicious
persons by HVAC
• Unscheduled
Maintenance
Copyright © 2012

104. Air Ducts
Unexplained Odors
Fruity, flowery, sharp, garlic, mown grass, or hay
Copyright © 2012

105. Unscheduled spraying
or found spray devices

Copyright © 2012

106. Terrorist Tactics
Worldwide Attacks
Other
10%
Assassination
s
6%
Hijackings
12%
Bombings
50%
Armed
Attacks
22%
Copyright © 2012

107. Terrorist Operations: Bombing
– Low risk
– Inexpensive
– Most common
– Extremely lethal
– Generates instant media coverage
Copyright © 2012

108. BOMB PARTS
Switch Initiator blasting explosives target
cap

109. PARTS OF A BOMB
Copyright © 2012

110. Copyright © 2012

111. SWITCHES
Manual switch
String Fuses
Alarm Clocks
Cell phones
Copyright © 2012

113. Copyright © 2012

114. Blasting Caps
Time Fuse
PROFESSIONAL IMPROVISED
Copyright © 2012

115. GUNPOWDER
Copyright © 2012

116. Military Explosives
C-4 (aka plastic explosive)
• White solid, malleable
• Shaped charges,
claymores, etc.

117. Commercial Explosives
Dynamite
• Appears red, tan, brown
or white
• .5 to 25 pound bags and
bulk
• Manufacturer’s ID
Copyright © 2012

118. Commercial Explosives
Datasheet/Flex-X
• Datasheet – Commercial
• Flex-X – Military
• Flexible sheet
• Red to olive drab
Copyright © 2012

119. FERTILIZER
AND FUEL OIL
Copyright © 2012

120. Delivery Methods
Abandoned Containers
Obvious Devices
Abandoned Vehicles
Unusual Devices
Trip Wires/Booby Traps
Suspicious Mailing Containers
Copyright © 2012

121. Package Bombs
U.S. Post Office Poster
Copyright © 2012

122. Package Bombs
Copyright © 2012

123. What is this?
Copyright © 2012

124. This is one of 22 such billboards across the Phoenix metro
area warning citizens about picking up discarded flashlights
Copyright © 2012

125. PIPE BOMBS
Copyright © 2012

126. IS THERE A SUICIDE BOMBER PROFILE ?
NO!
Copyright © 2012

127. Terrorist Operations
Suicide Bomber
• Praying
• Locked on target
• Appears nervous
• Does not fit in
• Direct eye contact with another person
• Sweating and/or Rapid Eye Movement
• Possibly clean shaven or make up
Copyright © 2012

128. Terrorist Operations
Car/Truck Bombs
Trust your instincts
Noticeable signs
• Fuel smells
• Burglary marks
• Excessive weight
• Covered objects
• License plates don’t match each other
Copyright © 2012

129. Copyright © 2012

130. Copyright © 2012

131. Surface to Air Missile
•The Soviet-made SA-7 missile weighs about 30 pounds, is 5 feet long and
can be carried in a large duffel bag.
•The SA-7 can reach altitudes of up to 12,000 feet, and can be accurately
launched from more than two miles away. The altitude of the weapon
depends on the speed of the target.
Copyright © 2012

132. III. Reporting Procedures
(How to report)

133. As a CAT Eyes trained employee you need to
keep your eyes open for terrorist indicators.
If it feels wrong:
1. Notify the dispatcher on duty
2. Fill out a Suspicious Activity Report
Copyright © 2012

134. Copyright © 2012

135. Copyright © 2012

136. Dispatchers will notify Safety Director ASAP
and assist in filling out
Suspicious Activity Report
Copyright © 2012
Copyright © 2012

137. Tips Away From Work
• Call your state tip line
• Call your local police
Copyright © 2012

138. … then report your suspicious lead with the FBI
www.FBI.gov (tips link) or
Call (202) 324-3000
And ask for local Joint Terrorism Task Force (JTTF)
phone number
Copyright © 2012

139. THEN LET LAW ENFORCEMENT
TAKE OVER!!!
DO NOT CONDUCT
YOUR OWN
INVESTIGATION
IT IS WRONG TO DO
AND DANGEROUS!!!
Copyright © 2012

140. Your Tip
• Patrol Car Drive By
• Part of an on-going
investigation
• May be used in a
future investigation
Law Enforcement may not get back with you…
Call it in and write it down for future reference…
Copyright © 2012

141. If you believe you have detected
terrorism and your life is in jeopardy or
the action is presently occurring…
• Move to a safe and highly populated area
• Go into a building
• Seek the police
• Call “911”
Copyright © 2012
Copyright © 2012

142. Basic points of observation
and description

143. Reporting Procedures
• Think of the 6 W’s
– Who
– What
– Where
– When
– Why
– Write down your information!
Copyright © 2012

144. Bad Lead Vs. Good Lead
“I saw a suspicious guy near the water tower”
vs.
“I saw a white male, about 6 ft tall wearing blue
jeans, a brown jacket, a red hat and a black
backpack climbing the north side fence of the
water tower on Washington Street. There was also
a black Ford F-150 pick up truck parked on the
grass near the fence. It had New Jersey license
plates on it and the number was ABC123”
Copyright © 2012

145. C.Y.M.B.A.L.S. (people)
• C = Color (hair, eyes, skin)
• Y = Year of birth (age)
• M = Make (Italian, Asian, Hispanic)
• B = Body (height and weight)
• A = Attire (color and type)
• L = Looks (tattoo, beard, hair type)
• S = Sex (male or female)
Copyright © 2012

146. EXERCISE
• Practice writing down
a good lead
• On the back of
student evaluation
form write:
• C
• Y
• M
• B
• A
• L
• S
Copyright © 2012

148. What did you see?

149. C.Y.M.B.A.L.S. (people)
• C = Color (hair, eyes, skin)
• Y = Year of birth (age)
• M = Make (Italian, Asian, Hispanic)
• B = Body (height and weight)
• A = Attire (color and type)
• L = Looks (tattoo, beard, hair type)
• S = Sex (male or female)
Copyright © 2012

151. C.Y.M.B.A.L.S. (vehicles)
• C = Color
• Y = Year
• M = Make/Model
• B = Body style
• A = All others (damage, signs, markings)
• L = License Plate Number
• S = State
Copyright © 2012

152. EXERCISE
• Practice writing down
a good lead
• On the back of
student evaluation
form write:
• C
• Y
• M
• B
• A
• L
• S
Copyright © 2012

154. What did you see?

155. C.Y.M.B.A.L.S. (vehicles)
• C = Color
• Y = Year
• M = Make/Model
• B = Body style
• A = All others (damage, signs, markings)
• L = License Plate Number
• S = State
Copyright © 2012

157. One last reason for a good tip …
Copyright © 2012

158. Rewards for Justice Program
1. Witness Protection
2. Up to $25 Million in cash
3. Payable in any currency
4. 1-800-US REWARDS
5. www.rewardsforjustice.net

159. Copyright © 2012

160. 10 Minute Break

161. Company Policies
Copyright © 2012

162. COMPANY POLICIES
COMPANY ID
Everyone wears visible ID’s while on property
Copyright © 2012

163. COMPANY POLICIES
Challenge people
• Politely ask them what they are doing on property
• Inside or outside of the buildings
• Explain where they can get ID’s
• If suspicious:
- don’t confront,
- tell someone
- observe intruder from a distance
- get a person/car description
Copyright © 2012

164. COMPANY POLICIES
START OF DAY
Copyright © 2012

165. Copyright © 2012

166. COMPANY POLICIES
END OF DAY
• Check lower baggage bay
• Unless in use keep baggage bays locked
• Lock any doors that can be locked on the buses
Copyright © 2012

167. COMPANY POLICIES
Refusing or Ejecting PASSENGERS
Permitted, warn passenger first, then call police or supervisor
to remove uncontrollable passengers
Copyright © 2012

168. COMPANY POLICIES
SUICIDE BOMBERS
• You must see the actual device
• Look for an empty parking lot
• Call Police and dispatcher
• Stop bus and evacuate tell
passengers there is a mechanical
problem
Copyright © 2012

169. COMPANY POLICIES
BOMB THREAT
Check For Caller ID
Ask questions, think 6 W’s
• When will it explode?
• Where is it?
• Why did you place the bomb?
• What is your name?
• Where are you?
• What does it look like
Copyright © 2012

170. COMPANY POLICIES
BOMB THREAT
Prior to evacuation
This is a bomb threat not a Fire…
You don’t need to race out of building or bus
Do a quick search ( 1 minute maximum)
Grab keys, jacket, any quick items to continue operations
Leave the building to pre-designated safe area…
Safe area a bus with flashers on 300 feet from the building
Copyright © 2012

171. COMPANY POLICIES
BOMB THREAT
Search Techniques:
1) Floor to waist height
2) Waist height to eye level
3) Eye level to ceiling
4) Make note of unusual or out-of- place objects
Copyright © 2012

172. COMPANY POLICIES
BOMB THREAT
Copyright © 2012

173. COMPANY POLICIES
BOMB THREAT
Copyright © 2012

174. COMPANY POLICIES
BOMB THREAT
Copyright © 2012

175. COMPANY POLICIES
BUS BOMB THREAT
DIRECTED TO ONE BUS ONLY
• Call 911 or dispatch for help
• Pull into an empty lot if possible
• Ask people to evacuate the bus for
a mechanical problem. Tell them to
take all their packages.
Copyright © 2012

176. COMPANY POLICIES
SUSPICIOUS PACKAGES
If the package appears suspicious, leave in place and
notify a supervisor
If the package is not suspicious, follow lost
and found procedures
Copyright © 2012

177. COMPANY POLICIES
DETERMINING SUSPICIOUS PACKAGES
If a package is sealed with no markings
and left in a place not normally used
by the employees or public
or
There are unusual noises, smells,
wires, leaking fluid or powder …
Then consider package suspicious
Copyright © 2012

178. Copyright © 2012

179. National Terrorism Advisory
System (NTAS)
Copyright © 2012

180. National Terrorism Advisory
System (NTAS)
Copyright © 2012

181. National Terrorism Advisory
System (NTAS)
Elevated threat of a terror attack with an end date
Copyright © 2012

182. National Terrorism Advisory
System (NTAS)
Imminent threat of a terror attack with an end date
Copyright © 2012

183. Family Policies
Copyright © 2012

184. Family Terrorism plan
1. Family Communication plan
2. Family stay plan
3. Family leave plan
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185. “Don’t be afraid…be ready”
1. Make a kit
2. Make a plan
3. Be informed
Call 1-800-Be-Ready or visit www.ready.gov
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186. V. ALERT Teams
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187. How do you maintain a high
level of awareness?
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188. By developing Awareness Leaders
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189. How do you maintain a high level
disaster readiness?
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190. By developing
Emergency
Response Teams
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191. What do you get when you have a
team of people dedicated to being
Awareness Leaders and
Emergency Response Teams?
An ALERT team!!
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192. ALERT Teams
What They Are
Awareness
Leaders and
Emergency
Response
Teams
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193. ALERT Teams
Dedicated group of professionals in each property that
volunteer their time to learn and educate other employees on
terrorist threats and counter measures. ALERT Team
members will be leaders in the event of disasters.
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194. Conclusion

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197. Now let’s roll up our sleeves and “Protect
America With Pride, Not Prejudice”
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198. REGISTER and FEEDBACK
Please fill out critiques
Your evaluations are important to us
Presenter: Frank Margulis
WATCHING AMERICA WITH PRIDE, NOT PREJUDICE
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