The document provides information about Mozilla Service Week, which takes place from September 14-21, 2009. It aims to connect tech-savvy volunteers with organizations and individuals needing technology assistance. Volunteers can help promote the event, pledge hours, find or create service opportunities, and use templates to guide common tasks like performing an "Internet Health Check." The goal is for 5,000 volunteers to contribute 25,000 hours of service to help people use, access, and improve the web.

1. How to make an impact!

2. What is
Mozilla Service Week?
• Between Sept 14-21, 2009, the Mozilla
Community will take action to make a
difference in our communities, our world, our
Web!
• Connecting tech-savvy volunteers with
individuals and public-benefit organizations
with technology needs
• Global in scope; goal of 5,000 volunteers
dedicating 25,000 hours of service

3. MozService09
Mission & Goals
• “We believe the Internet should
make everyone’s life better.”
• MozService09 will incite
technology-related action that
will help people:
– use the Web
– have access to the Web
– and, a better Web experience overall

4. Who can we help?
• NGOs and NPOs
• Schools, libraries, community
centers
• Local support groups
• Individuals

5. Service Project Scope

6. How we can help?
• Promote, promote, promote!
• Volunteer:
– Sign up for an opportunity
– Create your own
– Follow our lead
– Participate in OneWebDay

7. First Things First
• Register (https://mozillaservice.org/
auth/create/en_US)
• Pledge hours
• Share your story, ideas or plans
(http://mozillaservice.org/activity/
stories/en_US)

8. Promote: Social Media
http://www.spreadfirefox.com/mozillaservice
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9. • Change your profile pic
• Donate your status
• Like & comment on the Mozilla Firefox posts
• Share your plans
• Join our Facebook Event: http://www.facebook.com/search/?q=ken
+saunders&init=quick#/Firefox?ref=ts

10. Blog
What you’re doing & why you care!

11. Badges!
http://www.spreadfirefox.com/affiliates?
category=54&locale=41#getbuttons

12. Take it offline!
• Attend events
• Post flyers at
school or your
workplace
• Pass out flyers in
cyber cafes

13. Get Creative!
• The Creative
Collective is Live!
• Create artwork to
inspire participation
• Fulfill organizations’
design needs
http://creative.mozilla.org/

14. Volunteer!
Find an opportunity

15. Create your own
A little inspiration....
• Tim Hogan and The Royal Order design firm are helping
the Tutor/Mentor Connection in Chicago rearchitect and
redesign their current site.
• William Reynolds of the University of Virginia is going to
teach his student council how to use social media to better
communicate with students.
• William D. of the UK is creating a guide on how the
Internet can benefit people of different age groups,
different career paths and different levels of technical
knowledge.

16. Other ideas
• Teach senior citizens how to use the Web.
• Show a non-profit how to use social networking to grow
its base of supporters.
• Install a wireless network at a school.
• Create Web how-to materials for a library’s computer
cluster.
• Refurbish hardware for a local computer center.
• Help a non-profit update its website or database.
• Set up a help desk at cyber cafe or coffee shop.

17. Take our lead
Service Week Action Templates
• If you’re short on time or inspiration for
how to help out during Service Week,
Mozilla Foundation is creating easy-to-use
templates
• These are simple actions and activities that
make the web better for everyone

18. Quick, easy, effective
Internet Health Check Template
• The Internet Health Check is the first of these templates
and has already launched on Mozilla.org
http://www.mozilla.org/causes/serviceweek/
internethealth/
• Why Internet Health?
• You can do a check for a not-for-profit, school,
community group, friends, family... anyone you know who
may still be using the web in a way that’s dangerous to the
health of their computer and the health of the web

19. Four steps
1. Get hip to the 21st century: Update to a modern browser and
stop using IE6
2. Safe can be fun: Update plugins like Flash, Java and
Quicktime
3. Set it on autopilot: Set up browsers and plugins for auto-
updates where possible
4. Teach them to fish: Do some education around the
importance of browser and plugin updates

20. Repeat as needed
• There are templates and resources available for performing
Internet Health Checks for Windows, Mac and Linux
• If you’re performing an Internet Health Check for an
organization, be sure to check with their IT department
before starting. If you can’t upgrade, let us know when
you’re reporting on your pledged hours.

21. Lots of ways to help
Coming soon
• A printable Internet Health checklist that volunteers can
take with them to Service Week volunteering events will
soon be added to the template
• Further templates will be launching weekly. Topics include:
digital marketing, digital marketing tools and data
portability.
If you have an idea or a template of your own, contact Chelsea to
have it added to the collection (chelsea@mozillafoundation.org)

22. Make it eventful
• Contact an organization or NPO to see
how you can help
• Organize a group effort
– an evening
– lunch hour
– weekend day
• Promote on SFx and elsewhere
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23. Earth Day for the Web
• September 22, 2009
• Focus: Digital Inclusion
• Tap into local service events...and
parties!
http://onewebday.org/onewebday-teams/

24. Challenge your friends
http://www.pledgebank.com/
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25. Other ideas?

26. Remember...
• The Web is a wonderful thing...
• Have fun helping people and
organizations use something you love!
• The Moz Community is capable of
incredible feats - let’s rock this!