http://events.forumvirium.fi/openupthecity/ Forum Virium Helsinki Fourth Annual Seminar of Forum Virium Helsinki, Thursday 11th March 2010. The seminar theme was Open up the City - Open data, design, interfaces and innovation Speakers Presentations We are providing these presentations as a courtesy to seminar visitors. Please contact the speakers themselves for permissions to use the material.

1. User driven innovation –
policy perspectives
Forum Virium Annual Seminar 11.3.2010
Petri Lehto
Ministry of Employment and the Economy
Innovation department
(www.TEM.fi/INNO)

2. Why bother?

3. Average growth of turnover in Danish firms, 2005-2007
(Source: Fora & Statistics Denmark, 2010)

4. Share of turnover from radical innovations in
Danish firms, 2005-2007 (Source: Fora & Statistics Denmark, 2010)

5. Prevalence of User Innovation in the EU - Analysis based on the
Innobarometer Surveys of 2007 and 2009 / EIS 2010:
”A clear message from the analysis undertaken in this report is that
firms engaged in user innovation can be classed as “super-
innovators”. Compared to other innovative firms, they are more likely
to introduce new products, processes or services. They are also
more likely to initiate new organizational methods. Moreover, a
higher proportion of user innovators carries out both intra and extra
mural R&D and applies for patents.”

6. Do policies play a role?

7. Demand-driven innovation policy
What is demand and user-driven innovation
aiming at?
Growing and innovation friendly markets
Activating
and engaging users
User-driven innovation policy

8. Policy framework
The central elements of user-driven innovation policy
Knowledge and
Knowledge and Regulatory reform
Regulatory reform Infrastructure
Infrastructure Incentives for user-
Incentives for user-
user-
capability
capability improvements
improvements driven innovation
driven innovation
development
development •• Better utilisation of
Better utilisation of
public sector held data
public sector held data •• ICT infrastructure
ICT infrastructure •• Financial incentives
Financial incentives
•• Research
Research and user information
and user information -- Improvements targeting better
Improvements targeting better -- New instruments for
New instruments for
-- More emphasis on user-driven
More emphasis on user-driven -- Evaluation of data protection
Evaluation of data protection quality, trust and more open
quality, trust and more open supporting user-driven
supporting user-driven
innovation
innovation and privacy regulations
and privacy regulations architectures
architectures innovation
innovation
-- Development of indicators for
Development of indicators for -- Making public sector held data
Making public sector held data -- Open and interoperable ICT-
Open and interoperable ICT-
-- New financing criteria for
New financing criteria for
user-driven innovation
user-driven innovation more readily usable for user-
more readily usable for user- infrastructure supporting user- existing instruments enabling
existing instruments enabling
infrastructure supporting user-
driven innovation activities
driven innovation activities driven innovation especially better support for user-driven
better support for user-driven
driven innovation especially
innovation
innovation
•• Education
Education within the public sector
within the public sector
•• Collaboration with -- Other new types of incentives
Other new types of incentives
-- Users’ role as an active and
Users’ role as an active and Collaboration with for open innovation and for
responsible participants users for open innovation and for
responsible participants users •• Development platforms
Development platforms public sector context
public sector context
-- Multi-disciplinary education
Multi-disciplinary education -- Regulatory reform to
Regulatory reform to and environments for
and multi-skilled citizens
and environments for
and multi-skilled citizens empower citizens influence
empower citizens influence public private
public private
-- Emphasis on arts and design
Emphasis on arts and design and ability to make choices
and ability to make choices •• Building user
Building user
related knowledge and skills
related knowledge and skills -- Stimulus for partnerships in partnership
partnership
Stimulus for partnerships in awareness and
awareness and
-- Strategic design as a business
Strategic design as a business public service production
public service production -- Support for networks that
Support for networks that channels of influence
channels of influence
development tool (e.g. service
development tool (e.g. service enable user-driven innovation
enable user-driven innovation -- Raising awareness of user-
Raising awareness of user-
design)
design) •• Intellectual property activities reaching across
activities reaching across
Intellectual property driven innovation among
driven innovation among
-- Intellectual property and
Intellectual property and -- Renewal of the institutional different sectors and branches
different sectors and branches
Renewal of the institutional citizens, businesses and public
citizens, businesses and public
intellectual asset management
intellectual asset management framework to make it more of administration
of administration
framework to make it more sector
sector
in open innovation context
in open innovation context suitable and supportive for
suitable and supportive for -- Stimulus for user influence
Stimulus for user influence
open and user-driven
open and user-driven •• Renewal of public
Renewal of public through empowerment and
through empowerment and
•• Methods and tools
Methods and tools innovation
innovation sector services
sector services improved channels of influence
improved channels of influence
-- Better availability and use of
Better availability and use of -- More consistent regulation of
More consistent regulation of -- Promoting user-driven
Promoting user-driven
advanced methods including
advanced methods including the intangible value and
the intangible value and development as a mainstream
development as a mainstream
foresight ,, business
foresight business liabilities resulting from user-
liabilities resulting from user- activity within the public sector
activity within the public sector
ethnography, internet and user
ethnography, internet and user driven innovation activities
driven innovation activities -- Adoption of service design
Adoption of service design
needs analysis
needs analysis principles in the public sector
principles in the public sector

9. Action programme – what and why? (1/2)
• Background: national innovation strategy and innovation policy review of
the government
• The themes in the action programme are based on the analysis of demand
and user-driven innovation policy prepared by MEE in spring 2009
• The question now is how to turn the policy content into action
• Action points have been prepared jointly with a wide stakeholder group
during autumn 2009

10. Action programme – what and how (2/2)
• The objective is not to make an all-embracing list of possible actions, but
to launch measures that
– speed up already emerged demand and user-driven innovation activity
– are concrete but at the same time broad
– have been prepared in cooperation with stakeholders
(to increase the credibility and impact of the policy measures)
– put demand and user-driven innovation widely into action – in business and in
society
- Next a few observations to the action programme…

11. Policy framework
User-innovations by opening of public sector
The central elements of user-driven innovation policy
information
Knowledge and
Knowledge and Regulatory reform
Regulatory reform Infrastructurethe development of legislation-
Influencing
Infrastructure Incentives for user-
Incentives for user
user-
capability
capability (especially Act on Criteria driven innovation
improvements
improvements for Charges Payable
driven innovation
development
development •• Better utilisation of
Better utilisation of to the State), availability and improvement of
public sector held data
public sector held data ICT infrastructure conditionsFinancial incentives
•• ICT infrastructure •• Financial incentives
•• Research and user information
information and better
-- Improvements targeting better
for usage (working
-- New instruments for
Research and user information Improvements targeting New instruments for
-- More emphasis on user-driven
More emphasis on user-driven -- Evaluation of data protection
Evaluation of data protection groups inandmore open and ME)
quality, trust MTC, MF
quality, trust and more open supporting user-driven
supporting user-driven
innovation
innovation and privacy regulations
and privacy regulations architectures
architectures innovation
innovation
-- Development of indicators for
Development of indicators for -- Making public sector held data
Making public sector held data -- Open and interoperable ICT-
Open and interoperable ICT-
-- New financing criteria for
New financing criteria for
user-driven innovation
user-driven innovation more readily usable for user-
more readily usable for user- Assessing together with stakeholders the need
infrastructure supporting user-
infrastructure supporting user-
existing instruments enabling
existing instruments enabling
driven innovation activities
driven innovation activities driven innovation especially better support for user-driven
better support for user-driven
•• Education
to setinnovation especially contact point for speeding
driven up a national
within the public sector
innovation
innovation
Education within the public sector -- Other new types of incentives
-- Users’ role as an active and
Users’ role as an active and •• Collaboration with
Collaboration with up the opening of public sector innovation and for
information,
Other new types of incentives
for open innovation and for
responsible participants users for open
responsible participants users •• Development of information public sector context
distribution platforms
Development platforms and sector context of
public networking
-- Multi-disciplinary education
Multi-disciplinary education -- Regulatory reform to
Regulatory reform to and environments for
and environments for
and multi-skilled citizens
and multi-skilled citizens empower citizens influence
empower citizens influence players
public private
public private
-- Emphasis on arts and design
Emphasis on arts and design and ability to make choices
and ability to make choices •• Building user
Building user
related knowledge and skills
related knowledge and skills -- Stimulus for partnerships in partnership
partnership
Stimulus for partnerships in awareness and
awareness and
-- Strategic design as a business
Strategic design as a business public service production
public service production -- Support for user-innovations in Helsinki Region
Piloting networks that
Support for networks that channels of influence
channels of influence
development tool (e.g. service
development tool (e.g. service enable user-driven innovation
enable user-driven innovation
design)
design) •• Intellectual property
Intellectual property Infoshare –project and spreading goodof user-
activities reaching across
activities reaching across
-- Raising awareness of user-
Raising awareness
driven innovation among
-- Intellectual property and driven innovation among
Intellectual property and
intellectual asset management
intellectual asset management
-- Renewal of the institutional
Renewal of the institutional practices and branches
different sectors and branches
different sectors and
of administration
of administration
operating modelsbusinesseswidely in
citizens, more and public
citizens, businesses and public
framework to make it more
framework to make it more sector
sector
in open innovation context
in open innovation context suitable and supportive for
suitable and supportive for Finland -- Stimulus for user influence
Stimulus for user influence
open and user-driven
open and user-driven •• Renewal of public
Renewal of public through empowerment and
through empowerment and
•• Methods and tools
Methods and tools innovation
innovation sector services
sector services improved channels of influence
improved channels of influence
-- Better availability and use of
Better availability and use of -- More consistent regulation of
More consistent regulation of -- Promoting user-driven
Promoting user-driven
advanced methods including
advanced methods including the intangible value and
the intangible value and development as a mainstream
development as a mainstream
foresight ,, business
foresight business liabilities resulting from user-
liabilities resulting from user- activity within the public sector
activity within the public sector
ethnography, internet and user
ethnography, internet and user driven innovation activities
driven innovation activities -- Adoption of service design
Adoption of service design
needs analysis
needs analysis principles in the public sector
principles in the public sector

12. Policy frameworkuser driven
New Tekes funding for
innovation
The central elements of user-driven innovation policy
• Background:
Knowledge and
Knowledge and o UserRegulatory reform is often performed
driven innovation
Regulatory reform Infrastructure
Infrastructure Incentives for user-
Incentives for user-
user-
capability
capability on research and development improvements platforms
improvements driven innovation
driven innovation
development
development •• Better utilisation of
o Market validation is of
Better utilisation often the bottleneck
public sector held data
public sector held data •• ICT infrastructure
ICT infrastructure •• Financial incentives
Financial incentives
•• Research
Research
for commercialisation and especially targeting better
and user information
and user information -- Improvements targeting better
Improvements -- New instruments for
New instruments for
-- More emphasis on user-drivencrucial for user driven innovation
More emphasis on user-driven -- Evaluation of data protection
Evaluation of data protection quality, trust and more open
quality, trust and more open supporting user-driven
supporting user-driven
innovation
innovation and privacy regulations
and privacy regulations architectures
architectures innovation
innovation
-- Development of indicators for
Development of indicators for -- Making public sector held data
Making public sector held data -- Open and interoperable ICT-
Open and interoperable ICT-
-- New financing criteria for
New financing criteria for
user-driven innovationPilots,
•
user-driven innovation demonstrations, for user- Labs,infrastructure supporting user-
more readily usable for user-
more readily usable Living
driven innovation activities
testbeds,
infrastructure supporting user-
existing instruments enabling
existing instruments enabling
better support for user-driven
driven innovation activities driven innovation especially
driven innovation especially better support for user-driven
•• Education
Education
learning environments within the public sector
within the public sector
innovation
innovation
•• Collaboration with -- Other new types of incentives
Other new types of incentives
-- Users’ role as an active and
Users’ role as an active and Collaboration with for open innovation and for
responsible participants users for open innovation and for
• Earlier: only the platform usage was funded platforms
responsible participants
-- Multi-disciplinary education
Multi-disciplinary education
users
-- Regulatory reform to
Regulatory reform to
•• Development platforms
Development
and environments for
public sector context
public sector context
and multi-skilled citizens
and environments for
and multi-skilled citizens empower citizens influence
empower citizens influence public private
public private
-- Emphasis on arts and design
Emphasis on arts and design and ability to make choices
and ability to make choices •• Building user
Building user
related knowledge • Now also -- Stimulus for partnerships in
related knowledge and skills
and skills investments in platforms are being
Stimulus for partnerships in
partnership
partnership awareness and
awareness and
-- Strategic design as a business
Strategic design as a business public service production -- Support for networks that
Support for networks that
funded
development tool (e.g. service
development tool (e.g. service
public service production
enable user-driven innovation
enable user-driven innovation
channels of influence
channels of influence
-- Raising awareness of user-
Raising awareness of user-
design)
design) •• Intellectual property activities reaching across
activities reaching across
Intellectual property driven innovation among
driven innovation among
-- Intellectual property and
Intellectual property and -- Renewal of the institutional different sectors and branches
different sectors and branches
Renewal of the institutional citizens, businesses and public
citizens, businesses and public
intellectual asset management
intellectual asset management framework to make it more of administration
of administration
framework to make it more sector
sector
in open innovation context
in open innovation context suitable and supportive for
suitable and supportive for -- Stimulus for user influence
Stimulus for user influence
open and user-driven
open and user-driven •• Renewal of public
Renewal of public through empowerment and
through empowerment and
•• Methods and tools
Methods and tools innovation
innovation sector services
sector services improved channels of influence
improved channels of influence
-- Better availability and use of
Better availability and use of -- More consistent regulation of
More consistent regulation of -- Promoting user-driven
Promoting user-driven
advanced methods including
advanced methods including the intangible value and
the intangible value and development as a mainstream
development as a mainstream
foresight ,, business
foresight business liabilities resulting from user-
liabilities resulting from user- activity within the public sector
activity within the public sector
ethnography, internet and user
ethnography, internet and user driven innovation activities
driven innovation activities -- Adoption of service design
Adoption of service design
needs analysis
needs analysis principles in the public sector
principles in the public sector

13. Policy framework
The central elements of user-driven innovation policy
Knowledge and
Knowledge and Regulatory reform
Regulatory reform Infrastructure
Infrastructure Incentives for user-
Incentives for user-
user-
capability
capability improvements
improvements driven innovation
driven innovation
development
development •• Better utilisation of
Better utilisation of
public sector held data
public sector held data •• ICT infrastructure
ICT infrastructure •• Financial incentives
Financial incentives
•• Research
Research and user information
and user information -- Improvements targeting better
Improvements targeting better -- New instruments for
New instruments for
-- More emphasis on user-driven
More emphasis on user-driven -- Evaluation of data protection
Evaluation of data protection quality, trust and more open
quality, trust and more open supporting user-driven
supporting user-driven
innovation
innovation and privacy regulations
and privacy regulations architectures
architectures innovation
innovation
-- Development of indicators for
Development of indicators for -- Making public sector held data
-- Open and interoperable ICT-
Making public sector held data Open and interoperable ICT-
-- New financing criteria for
New financing criteria for
user-driven innovation
user-driven innovation more readily usable for user-
more readily usable for user- infrastructure supporting user- existing instruments enabling
existing instruments enabling
infrastructure supporting user-
driven innovation activities
driven innovation activities driven innovation especially better support for user-driven
better support for user-driven
driven innovation especially
innovation
innovation
•• Education
Education Increasing within the public sector
awarenesswithin the public sector
for user-
•• Collaboration with -- Other new types of incentives
Other new types of incentives
-- Users’ role as an active and
Users’ role as an active and Collaboration with for open innovation and for
responsible participants
responsible participants users driven innovationDevelopment platforms
users •• Development platforms
for open innovation and for
public sector context
-- Multi-disciplinary education public sector context
Multi-disciplinary education -- Regulatory reform to
Regulatory reform to and environments for
and environments for
and multi-skilled citizens
and multi-skilled citizens empower citizens influence
empower citizens influence public private
public private
-- Emphasis on arts and design
Emphasis on arts and design and ability to make choices
and ability to make choices •• Building user
Building user
partnership
partnership
related knowledge and skills
related knowledge and skills Stimulus A new website (Udi.fi) will be
-- Stimulus for partnerships in
for partnerships in awareness and
awareness and
-- Strategic design as a business
Strategic design as a business public service production
public service production -- Support for networks that
Support for networks that
established for spreading channels of influence
channels of influence
development tool (e.g. service
development tool (e.g. service enable user-driven innovation
enable user-driven innovation -- Raising awareness of user-
Raising awareness of user-
design) •• Intellectual property of user-driven activities reaching across
design)
-- Intellectual property and
awareness
Intellectual property activities reaching across
different sectors and branches
driven innovation among
driven innovation among
Intellectual property and -- Renewal of the institutional
Renewal of the institutional different sectors and branches citizens, businesses and public
citizens, businesses and public
intellectual asset management
intellectual asset management framework to make it more and for networking
innovation
framework to make it more
of administration
of administration sector
sector
in open innovation context
in open innovation context suitable and supportive for
suitable and supportive the field
actors in for -- Stimulus for user influence
Stimulus for user influence
open and user-driven
open and user-driven •• Renewal of public
Renewal of public through empowerment and
through empowerment and
•• Methods and tools
Methods and tools innovation
innovation sector services
sector services improved channels of influence
improved channels of influence
-- Better availability and use of
Better availability and use of -- More consistent regulation of
More consistent regulation of -- Promoting user-driven
Promoting user-driven
advanced methods including
advanced methods including Inno-Suomi Award development as a mainstream
the intangible value and
the intangible value and 2010 to
development as a mainstream
foresight ,, business
foresight business liabilities resulting from user-
liabilities resulting from user- activity within the public sector
activity within the public sector
ethnography, internet and user
ethnography, internet and user
highlight user-driven innovationdesign
driven innovation activities
driven innovation activities -- Adoption of service design
Adoption of service
needs analysis
needs analysis principles in the public sector
principles in the public sector

14. Policy framework
The central elements of user-driven innovation policy
Knowledge and
Knowledge and Regulatory reform
Regulatory reform Infrastructure
Infrastructure Incentives for user-
Incentives for user-
user-
capability
capability improvements
improvements driven innovation
driven innovation
development
development •• Better utilisation of
Better utilisation of
public sector held data
public sector held data •• ICT infrastructure
ICT infrastructure •• Financial incentives
Financial incentives
•• Research
Research and user information
and user information -- Improvements targeting better
Improvements targeting better -- New instruments for
New instruments for
-- More emphasis on user-driven
More emphasis on user-driven -- Evaluation of data protection
Evaluation of data protection quality, trust and more open
quality, trust and more open supporting user-driven
supporting user-driven
innovation
innovation and privacy regulations
and privacy regulations architectures
architectures innovation
innovation
-- Development of indicators for
Development of indicators for -- Making public sector held data
Making public sector held data -- Open and interoperable ICT-
Open and interoperable ICT-
-- New financing criteria for
New financing criteria for
user-driven innovation
user-driven innovation more readily usable for user-
more readily usable for user- infrastructure supporting user- existing instruments enabling
existing instruments enabling
infrastructure supporting user-
driven innovation activities
driven innovation activities driven innovation especially better support for user-driven
better support for user-driven
driven innovation especially
innovation
innovation
•• Education
Education within the public sector
within the public sector
•• Collaboration with -- Other new types of incentives
Other new types of incentives
-- Users’ role as an active and utilisation of user-
Strengthening
Users’ role as an active and Collaboration with for open innovation and for
for open innovation and for
responsible participants
responsible participants users
users •• Development platforms
Development platforms
driven innovation Regulatory reform to
-- Multi-disciplinary education
Multi-disciplinary education platforms
-- Regulatory reform to and environments for
public sector context
public sector context
and multi-skilled citizens
and environments for
and multi-skilled citizens empower citizens influence
empower citizens influence public private
public private
-- Emphasis on arts and design
Emphasis on arts and design and ability to make choices
and ability to make choices •• Building user
Building user
related knowledge and skills national Livingpartnerships in
Setting up a
related knowledge and skills -- Stimulus for partnerships in partnership
partnership
Stimulus for awareness and
awareness and
-- Strategic design as a business
Strategic design as a business public service production
public service production -- Support for networks that
Support for networks that
development tool –network and mechanism
Labs (e.g. service enable user-driven innovation
channels of influence
channels of influence
development tool (e.g. service enable user-driven innovation -- Raising awareness of user-
design) to lead it. The objective is to property activities reaching across Raising awareness of user-
design) •• Intellectual property
Intellectual activities reaching across driven innovation among
driven innovation among
-- Intellectual property and
Intellectual property and -- Renewal of the institutional different sectors and branches
different sectors and branches
Renewal of the institutional
develop the network and to make itit more citizens, businesses and public
citizens, businesses and public
intellectual asset management
intellectual asset management framework to make more of administration
of administration
framework sector
sector
in open innovation context
methodology and opportunities for
in open innovation context suitable and supportive for
suitable and supportive
•• Renewal of public
-- Stimulus for user influence
Stimulus for user influence
open and user-driven Renewal of public
•• Methods and tools
Methods businesses to utilise it,user-driven
forand tools open and
innovation
innovation sector services
sector services
through empowerment and
through empowerment and
improved channels of influence
improved channels of influence
-- Better availability and use network More consistent regulation of
linking the of
Better availability and use of -- More consistent regulation of
with EU -- Promoting user-driven
Promoting user-driven
advanced methods including
advanced methods including the intangible value and
the intangible value and development as a mainstream
development as a mainstream
foresightnetwork
foresight ,, business
business liabilities resulting from user-
liabilities resulting from user- activity within the public sector
activity within the public sector
ethnography, internet and user
ethnography, internet and user driven innovation activities
driven innovation activities -- Adoption of service design
Adoption of service design
needs analysis
needs analysis principles in the public sector
principles in the public sector

15. Policy framework
The central elements of user-driven innovation policy
Knowledge and
Knowledge and Regulatory reform
Regulatory reform Infrastructure
Infrastructure Incentives for user-
Incentives for user-
user-
capability
capability improvements
improvements driven innovation
driven innovation
development
development •• Better utilisation of
Better utilisation of
public sector held data
public sector held data •• ICT infrastructure
ICT infrastructure •• Financial incentives
Financial incentives
•• Research
Research and user information
and user information -- Improvements targeting better
Improvements targeting better -- New instruments for
New instruments for
-- More emphasis on user-driven
More emphasis on user-driven -- Evaluation of data protectionDesign-thinking more open
Enhancing
Evaluation of data protection quality, trust and more open
quality, trust and supporting user-driven
supporting user-driven
innovation
innovation and privacy regulations
and privacy regulations architectures
architectures innovation
innovation
-- Development of indicators for
Development of indicators for -- Making public sector held data
Making public sector held data -- Open and interoperable ICT-
Open and interoperable ICT-
-- New financing criteria for
New financing criteria for
user-driven innovation
user-driven innovation Formulating common development objectivesinstruments enabling
more readily usable for user-
more readily usable for user- infrastructure supporting user- existing instruments enabling
existing and
infrastructure supporting user-
driven innovation activities
driven innovation activities driven innovation especially better support for user-driven
better support for user-driven
driven innovation especially
•• Education
Education
assessing the needthe public sector
within the
within
topublic sector
strengthen and centralise
innovation
innovation
•• Collaboration with -- Other new types of incentives
Other new types of incentives
-- Users’ role as an active and
Users’ role as an active and Collaboration withnational tasks in promoting design (e.g. UK Design and for
for open innovation and for
for open innovation
responsible participants
responsible participants users
users •• Development platforms
Development platforms
-- Multi-disciplinary education
Multi-disciplinary education
Council)
-- Regulatory reform to
Regulatory reform to and environments for
public sector context
public sector context
and multi-skilled citizens
and environments for
and multi-skilled citizens empower citizens influence
empower citizens influence public private
public private
-- Emphasis on arts and design and ability to make choices •• Building user
design projects as part ofBuilding user
Emphasis on arts and design and ability to make choices
related knowledge and skills
related knowledge and skills -- Stimulus for partnerships in service partnership
Piloting
Stimulus for partnerships in
partnership the World
awareness and
awareness and
-- Strategic design as a business
Strategic design as a business public service production Capital Support for networks that awareness aboutinfluence
Design
public service production -- Support for networks that
–plan and raising channels of influence
development tool (e.g. service enable user-driven innovation channels of
development tool (e.g. service enable user-driven innovation -- Raising awareness of user-
Raising awareness of user-
design)
design) •• Intellectual opportunities ofactivities reaching across in renewing public among
Intellectual property
property service design
activities reaching across driven innovation among
driven innovation
-- Intellectual property and
Intellectual property and -- Renewal of the institutional different sectors and branches
different sectors and branches
intellectual asset management
intellectual asset management
services
Renewal of the institutional
framework to make it more of administration
of administration
citizens, businesses and public
citizens, businesses and public
framework to make it more sector
sector
in open innovation context
in open innovation context suitable and supportive for
suitable and supportive for -- Stimulus for user influence
Stimulus for user influence
open and user-driven
open and user-driven •• Renewal of public
Renewal of public through empowerment and
•• Methods and tools
Methods and tools innovation
innovation
Activating utilisation of design in small and medium of influence
sector services
sector services
through empowerment and
improved channels of influence
improved channels
-- Better availability and use of
Better availability and use of sized enterprises with user-driven of developer
-- More consistent regulation of
More consistent regulation of Promoting the help
-- Promoting user-driven
advanced methods including
advanced methods including the intangible value and
the intangible value and development as a mainstream
development as a mainstream
foresight ,, business
foresight business organisations and networks, renewing public
liabilities resulting from user-
liabilities resulting from user- activity within the public sector
activity within the public sector
ethnography, internet and user driven innovation activities -- Adoption of supporting
ethnography, internet and user
needs analysis
enterprise services for service design utilisation of
driven innovation activities Adoption of service design
needs analysis principles in the public sector
principles in the public sector
design (e.g. DesignStart)

16. User driven innovation: Less organized, yet success stories can be recognized
• Theseus: User focused
What is demand and user-driven innovation
• Software concept
product design
• Demola.fi
• PROFCOM
Software and
digital media
aiming at? production • Fimecc (CSTI)
Machinery, mate-
rials,
industries
• IDEAnet, Vectia:
everyday
• Foresight and
observation
innovation research
• Hapimm: Usability study of
mobile equipment
Telecom and Real estate and • Tee Parannus
• Open source campaign
electronics construction
software,
Google, industries •Teke’s Tori web
Facebook portal
• SUXES • Built Environment
Innovations (CSTI)
• Field of ICT (CSTI)
Energy and • Design of oil
• User Driven Open Bio and health
innovation environment destruction service
technologies
• Personified
Health and well
medical • In developing countries
being, services
treatment involving civic
organizations in
14.10.2009
development work
• Forum Virium: • Cleen (CSTI)
Healthy city
• Service voucher
Tekes activities in customer interface

17. How to integrate every day
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18. 7. Evaluating the impact of the action plan
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