3. INTRODUCTION
This presentation will show:
WHO WE ARE
- Introduce Fortis Microfinance Bank Plc to the Nigerian Stock Exchange, Stock
Brokers and the general Investing Public.
WHAT WE DO
- Discuss our organization, operating structure and financial performance in the last 4
years;
WHAT IS POSSIBLE?
- Discuss the Global Picture of Microfinance banking with possibilities in Nigeria; and
present Business, Performance and Expansion Strategies of the Bank.

4. ABOUT US

5. QUICK FACTS
 We laid a solid foundation in 4 years
 We carved a niche for our brand
 We gained regulatory confidence
 We gained customers’ confidence
 We dominated the Microfinance Scene
 We set the pace for Microfinancing

6. CORPORATE
INFORMATION

7. CORPORATE
HISTORY 2011 - 2012
VISIBILITY, GROWTH &
2009 - 2010 QUEST FOR DOMINANCE
MARKET RECOGNITION Expanded Branch channels
to 14.
2007 - 2009 Fortis MFBank expands its
Consolidated reach through
Microcredit base to the
THE BEGINNING hinterlands & rural areas. 19 business units.
2005 - 2007 Fortis MFBank obtains its Increased Branch network Cross 100,000 customer
license on 4th October to 11 within Abuja FCT. base
THE OPPORTUNITY 2007.
Obtained CBN’s clean bill Became the only
Introduction of Fortis MFBank Microfinance Bank with
Microfinancing in the of health as 224 MFBs lose
commences operations for their licenses. affiliate company that got a
Nigerian Banking Sector. business on 22nd October mobile payment license as
2007. Partnered with SMC issued by the CBN.
Licensing of about 150
Microfinance Banks. Cooperative to drive
Established a well Financial inclusion. Converts status from a
positioned, amazing Limited company to a
Conversion of Community customer service driven Public Limited company.
Banks to Microfinance Gained strong Market
institution focused on share in all viable business
banks. professionalism, sound Over N10.2 Billion
segments in the
ethics and integrity. Microfinance space. disbursed to MSMEs in
Unbundling of the Informal Abuja.
Financial Services Initiated a microfinance
platform. academy certified by the
CBN to provide
Dimensioning an entrepreneurial
underserved market management and financial
segment. literacy.

8. THE BOARD
FELIX ACHIBIRI CHAIRMAN
Felix Achibiri is an entrepreneur with over 16 years of cumulative experience in Business Development & Strategy. He holds a
degree in Management Science from University of Port Harcourt.
He is the Managing Director/CEO of Rural Steel Bridging Limited, a company specializing in the supply and construction of
modular bridges in Nigeria with technical support from Messrs Mabey and Johnson UK. He sits on the boards of several
companies including Securiport Nigeria Limited, a member of Securiport LLC, Washington DC; USA, Lloyds Energy Limited and
African Green Projects Limited.
He is widely travelled and has attended several international professional courses, exhibition and workshops. Mr. Achibiri brings
his unwavering strength in identifying opportunities, making the right connection and building relationships for actualization of set
business goals.
KUNLE OKETIKUN MD/CEO
Kunle Oketikun has over 20 years experience in Banking. He has competencies acquired in senior positions within Retail,
Corporate and Investment Banking from Standard Trust Bank (Now UBA), Lead bank Plc and Ecobank Nig Plc.
Prior to Fortis, he was responsible for Ecobank’s branches in Abuja and the Northern states. He was the pioneer Executive
Director, Operations and Risk Management in Fortis Microfinance Bank, before being appointed Managing Director/CEO. He
holds a Masters Degree in Banking and Finance and is an Associate member of various professional associations including the
Chartered Institute of Bankers of Nigeria (HCIB), Institute of Cost Management (ICM) and Chartered Institute of Management
(ACIM).
He is widely travelled and has attended several training programs, both local and International in various aspects of Banking and
Leadership. He has been exposed to diverse microfinance training including International Labour Organization (ILO) and Ford
Foundation supported trainings on “Making Microfinance Work” as well the Central Bank of Nigeria (CBN) organized “Capacity
Building Training” for Operators of Microfinance Banks in Nigeria.
He attended the CBN|NDIC|CIBN recently instituted Microfinance Certified Professional training and examination for all MD’s and
top executive of licensed microfinance bank in Nigeria where he bagged the MCIB certification.

9. THE BOARD
DEJI FISHO DIRECTOR
Deji Fisho is a graduate of Business Administration and holds an MBA from Ahmadu Bello University, Zaria. He holds
several diplomas and has attended key seminars locally and internationally. Deji started his banking career in 1992, and
has had requisite and management training from banks including UBA, Citizen Bank (now Spring Bank) and Ecobank.
His professional memberships include the Chartered Institute of Bankers of Nigeria (CIBN), Institute for Fraud
Management and Control, Institute of Capital Market Registrars (ICMR) and Risk Management Association of Nigeria
(RIMAN). Other memberships include Abuja Chamber of Commerce, Industry, Mines & Agriculture (ABUCCIMA) and
Abuja Literary Society.
He is a consultant to organizations including the British Council, Department for Foreign Development (DFID), the
National Hospital Abuja, etc. His consulting competencies cover Business Transformation, Policy, Finance and
Strategy.
He is an unrelenting entrepreneur and has been actively involved in the initiation and management of several
businesses traversing finance, education, insurance, health & hospitality, auto sales & servicing, IT and asset
management.
Deji Fisho is an author and he currently contributes articles to both local and international journals and magazines. He
has a passion for Youth Empowerment, National Integration, mentoring young people, Community Development and
Building Bridges. He is a change driver and is involved in Transformation programmes across Nigeria. He speaks
widely on J U M A U Sethics, N
D A N entrepreneurship, M A leadership andI businessO R
D R E C T transformation.
A seasoned banker with over 22years hands on banking experience acquired in senior managerial positions. Has
business interests spanning banking, transportation, insurance and real estate. He is happily married with two children.

10. THE BOARD
H E N R Y N W AW U B A DIRECTOR
Henry Nwawuba holds a Masters of Science Degree in Business Computing from the University of Westminster. He is
highly skilled in computer programming within the Windows environment, MS SQL Server 7.0, Unix Solaris, and Oracle
8i.
He has extensive business experience in start up businesses and promoting entrepreneurship and has been the
Managing Director of NICNOC Nigeria Limited, Brook Tree Limited etc. He has has been in management positions in
organizations like Colt Telecoms Europe, One-2-One UK, and SITEL Communication, UK.
His objective is to expand knowledge of Business processes and develop entrepreneurial skills of Small and Medium
Scale (SME) operators.
DAN ESSAI DIRECTOR
He is a seasoned entrepreneur whose career in both the public and private sector spans over (3) three decades.
He holds a Masters degree M.ED (Administration and planning) from University of Jos. His career is boosted with - a
Certificate of Proficiency in Legislative Processes from Legislative 50 Denver – Colorado; Advanced Management
Courses (AMC) at Ascon, Badagry, Advanced Financial Management Course (AFMC) at Ascon Badagry to mention but
a few.
His wealth of experience was garnered in the State and Federal Civil Service where he worked in various capacities
over three (3) decades before retiring as a Director in 2009. He is widely travelled.

11. MANAGEMENT TEAM
KUNLE OKETIKUN - CHIEF EXECUTIVE
OFFICER
Kunle Oketikun has over 20 years experience in Banking. He has competencies acquired in senior positions within Retail, Corporate and
Investment Banking from Standard Trust Bank (Now UBA), Lead bank Plc and Ecobank Nig Plc.
Prior to Fortis, he was responsible for Ecobank’s branches in Abuja and the Northern states. He was the pioneer Executive Director, Operations
and Risk Management in Fortis Microfinance Bank, before being appointed Managing Director/CEO. He holds a Masters Degree in Banking and
Finance and is an Associate member of various professional associations including the Chartered Institute of Bankers of Nigeria (HCIB), Institute
of Cost Management (ICM) and Chartered Institute of Management (ACIM).
He is widely travelled and has attended several training programs, both local and International in various aspects of Banking and Leadership. He
has been exposed to diverse microfinance training including International Labour Organization (ILO) and Ford Foundation supported trainings on
“Making Microfinance Work” as well the Central Bank of Nigeria (CBN) organized “Capacity Building Training” for Operators of Microfinance Banks
in Nigeria.
He attended the CBN, NDIC, CIBN recently instituted Microfinance Certified Professional training and examination for all MD’s and top executive
of licensed microfinance bank in Nigeria where he bagged the MCIB certification.
JERO OMARE-OGAH - CHIEF STRATEGY & IMPLEMENTATION OFFICER
Jero Omare-Ogah holds a Bachelor’s degree in Economics and an MBA with focus on Business Analysis and Development.
He is highly skilled in Credit Management and Analysis, Business Planning and Strategy, Service Quality Management, Lean Six Sigma
Methodologies, Organizational Alignment, Investment Management, Financial Budgeting and Forecasting. His professional experience spans
diverse fields as Business Process Re-Engineering, Project and Program Management, Customer Service and Strategic Planning.
He was with Nof-Techno Commerce as a Business Manager before Diamond Bank Plc, where he worked for 7 years in various capacities within
the operations and Technology division. He was a management consultant with Dolce & Yomario Consulting as National coordinator before Fortis
Microfinance Bank Plc where he started out as Head, Bank-wide Customer Services.
He has attended several executive courses in and outside the country. He is a CBN-certified Microfinance Practitioner, an associate member of
Chartered Institute of Economists and the Nigerian Institute of management.
He is a member of the Project Management Institute, (PMI) Philadelphia USA and the International Institute for Business Analysis, Canada.

12. MANAGEMENT TEAM
F E M I B O B A D E - CHIEF FINANCE OFFICER
Femi Bobade is a Chartered Accountant with a Bachelor of Science Degree in Economics from the Obafemi Awolowo University, Ile Ife.
He worked with Ibrahim Yusuf and Co. (Chartered Accountants) for 16 years where he audited high profile accounts including and not limited to
the Federal College Kano, United Nations Development Programmes in Borno, Yobe, Bauchi, Adamawa, Taraba and Gombe State, Kaduna
Agricultural Development Programme (KADP) Kaduna, and United Nations Development Programmes under National Execution.
He was a consultant on World Bank Water Projects and the UK-Department for International Development.
He brings his vast experience in designing and implementing Accounting systems, external audit, internal and fraud control and specialized
auditing to FortisMFB Plc. where he serves as the Chief Financial Officer.
WANDOO AIBANGBEE - CHIEF LEGAL OFFICER
Wandoo Aibangbee has a Bachelor of Law from the University of Abuja and a Masters in Petroleum Law and Policy from the University of Dundee
Scotland. She is a chartered Mediator.
She worked with Corona Energy Limited, London from 2005-2007 and was in charge of Portfolio Administration, Analysis, Forecasting and
Performance Quantification. She has had some work experience with J.K Gadzama SAN and Co as a Legal Officer with responsibility for Legal
Advisory Services, Litigation, Drafting and Negotiating Agreements and Research.
Her duties in this role includes ensuring legal processes are in place and the interest of the organization is protected to avoid liabilities. She also
recommends counsel and provides legal support to the Bank.
M A U R E E N I M U E K E M H E - CHIEF HUMAN CAPITAL OFFICER
Maureen Imuekemhe holds a Post Graduate Diploma in Management and has over 12 years experience covering Administration and Human
Resources Management.
She worked as Admin and Personnel Manager for Top View Hotel and later as a consultant. She is skilled in recruitment and capacity building.

13. MANAGEMENT TEAM
R AJ I M U S TAP H A - CHIEF RISK OFFICER
Raji Mustapha has a Bachelor of Science Degree in Accounting and a Masters Degree in Business Administration from Ahmadu Bello University,
Zaria.
He was a senior credit staff in Prudent Bank (now Skye Bank) and at the defunct Liberty Bank Plc, Abuja. He has experience in the Manufacturing
sector and was an Accounting Manager, Cement Company of Northern Nigeria, Sokoto.
He has extensive experience in Credit Administration which he brings to Fortis Microfinance Bank Plc. He is responsible for formulating the bank’s
loan policies in line with the bank’s credit manual, financial position, demand and profitability. He ensures high quality assets, minimizes financial
losses from credit and other risk exposures.
UCHE OKOLIE - CHIEF TREASURY OFFICER
Uche Okolie holds a BSc in Pharmacology from the University of East London and a Masters degree in Financial Management from Middlesex
University, London.
She began her career in London at Sainsbury’s Plc. where she was an Assistant Human Resource Manager. She rose through the rungs to
become the Head Human Resource Manager. She was Group Payroll Manager at Hays Accountancy, London. She was recruited as a Market
Intelligence Officer for Fortis Microfinance Bank and later appointed Head Treasury.
She has participated in many workshops on Financial Management, Treasury and Inter-bank relationship. She recently concluded the
CIBN|CBN|NDIC compulsory certification program for practitioners of microfinancing in Nigeria.
ANTHONY ARIMORO - CHIEF INTERNAL CONTROL OFFICER
Anthony Arimoro is a Chartered accountant with a Bachelor of Science Degree in Accounting. He has over 8 years experience covering both the
financial and education sector.
He is skilled in Audit, Design of internal control and Accounting systems. He started with Fortis as an Internal Control officer in 2010 and was
later appointed Chief Internal Control Officer.

14. MANAGEMENT TEAM
ABIODUN ADEWUMI - CHIEF PERFORMANCE MONITORING AND MEASUREMENTS
OFFICER
Abiodun Adewumi is a Chartered Accountant with a Higher National Diploma in Accounting from Yaba College of Technology, Lagos.
He is also a Member of the Nigerian Institute of Management NIM), and Information Security Audit and Control Association, USA (ISACA). He
worked as a Control/ Compliance Monitoring Officer, Business Office Auditor with United Bank for Africa Plc (UBA) .
He was the company Accountant at Hedgeworth Ltd, Abuja, where he coordinated the financial activities of the company.
He has attended several trainings and seminars including; Technology Competence Initiative by the Chartered Accountants of Nigeria (ICAN).
He is skilled at Taxation and Fiscal Policy, Strategic Financial Management, Financial Reporting and Audit Practices and Public Sector
Accounting.
CHUKS OJEIFO - COORDINATOR FORTIS ACADEMY
Chuks Ojeifo is a CBN and World Bank certified Microfinance Trainer and holds a Masters Degree in Project Management. He also has expertise
in microfinance management, entrepreneurship and human capacity development.
He is versatile in developing and delivering training courses in microfinance, entrepreneurship, value chain development, leadership, information
and communication technology, management and others.
He has been a resource person in entrepreneurship development, microfinance, leadership and management courses for over 7 years. He has
attended several businesses capacity development training programmes organised by ITC-ILO –UNDP, CMD, ADBI-World Bank, Lagos Business
School, KPMG, SEDPI ATENEO DE MANILA University – Philippines along with CBN and NDIC, Oracle IMN etc.
He developed extensive consulting skills while in the management teams of Michael Jacobs Consulting, MTEL and JK Consulting before joining
Fortis Academy. Chuks currently heads Fortis Academy Ltd.

15. THE FUTURE
Microfinancing is the future and is key to
rejuvenating the Nigerian economy.

16. AN EMERGING MARKET
 Income gaps have increased over the last generation, with more
poor people today than ever before- opportunities | Ready made
markets.
 Microfinancing as a whole has remained stable worldwide
during the last financial markets crisis.
 Credit demand in developing countries including Nigeria
remains largely unfulfilled.

17. MICROFINANCING IN NIGERIA
 The myth about the people’s inability to save and repay loans has
been broken.
 Microfinancing market is ripe and untapped.
 Huge market - More than 70% of Nigerians (& 60% of the world)
are classified as economically disadvantaged – this means about
100m Nigerians to be served by Microfinance Banks with
products.
 Keen competition, thinning profit margin & slow growth rates of
corporate & commercial banking institutions
 World Bodies, Governments, Multilateral Agencies and others are
focusing on this as a tool for poverty reduction

18. PERFORMANCE INDICES OF
MICROFINANCING
 MicroVest, USA reported that 150-200 microfinance institutions worldwide were
financially self-sufficient. They had loan portfolio of approximately $3.5 billion.
(1)
 Profit margins on their portfolios were as high as 21.8%.
 12 out of the 29 microfinance institutions rated in Latin America in 2006, were
(1)
consistently more profitable than Citigroup.
 The most profitable microfinance institution had a Return-on-Equity (ROE) of
(1)
42.9%, compared to Citigroup's 19.7%.
 World average microfinance on-time repayment rates hovers around 98%, much
higher than the commercial banking industry's average.
 Profitability arises from attractive interest rate normally charged on microfinance
loans and high repayment rates.
(1) - SOURCE: MICROVEST YEAR 2006 REPORT

19. OUR FINANCIALS

20. Interest Income Gross Earnings
600 900
567.88 830.35
800
500
700
400 600
516.46
312.61 500
300 394.06
400
212.77
200 300
97.13 200 177.76
100
100
0
0
2008 2009 2010 2011 2008 2009 2010 2011

21. Net Assets Balance Sheet Size
4,718.62
792.63
3,315.55
493.35
2,466.22
1,098.00
39.89 45.52
2008 2009 2010 2011 2008 2009 2010 2011

22. Shareholders’ Fund
1,000.00
850.86
800.00
600.00
493.36
400.00
200.00
45.52
-
2008 FY 2009 FY 2010 FY 2011 FY
(200.00)
(54.87)
(400.00)

23. Depositors Funds
4,736.98
4,147.40
3,691.79
2,769.53
2,392.46 2,446.76
2,326.98
1,589.37
909.02
DEC '2008 DEC '2009 DEC '2010 1ST QTR '11 2ND QTR '11 3rd QTR '11 4th QTR '11 1ST QTR '12 MAY '2012

24. PROJECTIONS

25. Net Income
3,120.20
2,418.76
1,875.01
1,536.89
1,024.59
2012 2013 2014 2015 2016

26. Total Assets Projection Net Assets Projection
5,621.52
49,640.48
4,772.05
38,947.84
3,598.81
32,621.63 4,122.71
3,176.04
21,087.26
18,499.85
2012 2013 2014 2015 2016

27. Earnings Per Share (EPS)
2016 9.30
2015 7.60
2014 6.00
2013 4.90
2012 4.10
- 2.00 4.00 6.00 8.00 10.00

28. Shareholders’ Fund
6,000.00
5,000.00
4,000.00
5,621.52
3,000.00
4,772.05
3,176.04 4,122.71
3,598.81
2,000.00
1,000.00
-
2012 2013 2014 2015 2016

29. DEPOSITORS FUNDS PROJECTIONS
105,000.00
65,000.00
Million
43,000.00
25,000.00
12,000.00
2012 2013 2014 2015 2016

30. FUTURE OUTLOOK

31. STRATEGIC OBJECTIVES
Maintain the Fortis brand as the unique and foremost
Microfinance Bank; driven by passion for innovation, creative
solutions, amazing customer service and leveraging on
technology whilst creating optimum value for all stakeholders
Maintain our pre-eminent position Expand aggressively and
as market leaders in Nigeria. Strategically in concentric circles
around key regions around Nigeria
 Focus on creating a brand identified  Effectively expand existing operations by
for amazing customer service. exploiting various distribution channels.
 Deepen and Broaden relationship s  Enhance processes and structures to
with Microcredit, SMEs and our retail improve operational efficiencies and exceed
client base for greater outreach and customer expectations.
impact.
 Standardize and Improve cross-selling of
 Continuous and never-ending existing products and create new innovative
improvement in Innovation and products to meet emerging needs.
process automation leveraging on
cutting-edge technology.

32. IMPERATIVES
 To become the dominant player in the Nigerian Microfinance
industry.
Our Strategic  To be specifically amongst the top 3 in Africa in the Microfinance
Goals space in terms of Assets and ROE by year 2015
 Continue to be recognized as the preferred Microfinance bank for
customers who seek real value and support.
Increase market share in growth sectors: - MSMEs, Agriculture, Trade
and Micro housing.
How? Continuous branch expansion in viable and strategic locations.
Develop liability-end of retail banking business, through aggressive
marketing and attracting grants and developmental funds.
Leverage on cutting-edge technology to deliver
“anywhere, anytime, multiple channel banking” (24/7).
Create strategic partnerships and alliances.
Establish dominance in creating innovative cradle-to-retirement
products.
Deploy requisite technology to manage costs effectively.

33. A MARKET YET
UNEXPLORED
 61% of urban and 86% of rural of the population
are currently unbanked
 N1.2 trillion in circulation and unbanked

34. PROPOSED OUTREACH IN 12
MONTHS
Top 5 states by GDP
Taken as a whole, the 36 states in Nigeria account for $288Billion in GDP. This figure excludes economic activities within the
informal sector. More than a third of these economic activities are generated within just five states (Lagos, Rivers, Delta, Oyo and
Imo).
GDP (in $Billions)
Imo 14.2
Delta 16.7
GDP (in
Lagos 37.6
$Billions)
Oyo 16.1
Rivers 21
Population (in Millions)
Population
Port Harcourt 1053
Kaduna 1458
Ibadan 3078
Kano 3248
Lagos 8029
Top 5 Cities by Population
SOURCE:
NIGERIAN BUREAU OF STATISTICS
The top five cities in Nigeria have a combined population in excess of 29 million.
Our strategic expansion will involve going into states with strong compelling needs for
microfinance services.

35. GROWTH OPPORTUNITIES

36. EXPANSION
PLANS
Secondary Equity offering to enhance competitive advantage and ensure better asset-liability matching.
KEY FEATURES
SIZE TENOR CURRENCY LISTING
N 2 Billion NIL Naira Nigerian Stock Exchange
USE OF PROCEEDS
- To increase working capital
- To acquire a National License
- To increase branch network
- To enhance the our infrastructure

37. EXPANSION
PLANS
Bond offering to enhance competitive advantage and ensure better asset-liability matching.
KEY FEATURES
SIZE TENOR CURRENCY LISTING
N 5 Billion 5 years Naira Nigerian Stock Exchange
USE OF PROCEEDS
- Further increase our working capital
- To fund promotion of micro housing.

38. QUICK FACTS ON MFBS IN OTHER
CLIMES
NMB is one of the largest commercial banks in Tanzania, with a total asset
valuation of about US$1.4 billion (TZS:2.17 trillion) as of December, 2011. The
bank's shareholders' equity was valued at approximately US$184million
(TZS:284.4 billion).The stock of the bank is listed on the Dar -es - Salaam
Stock Exchange.
Equity Bank was voted the Best bank in Kenya and also for Best
initiative in support of SMEs and the Millennium Development Goals in
Africa during the annual African Investor Index Awards held in 2011.
The bank is the fastest-growing financial service organization in East
Africa with an estimated asset base of over US$1.3 billion as of March
2009.
SKS Microfinance is the largest MFI in India in terms of number of
borrowers, number of branches and total loans as of September 30,
2008, In November 2008 SKS raised equity worth $ 75 million (N11.7
Billion) the largest equity raised by an MFI in the world.
 Branches 2488  Loans disbursed $6.7billion
 Staff strength 25,157  Recovery rate 98.8%
 Borrowers 7.4M  Coverage 80,949 villages

39. MICROFINANCE BANKING
Different levels of maturity today - promising perspective
for tomorrow

40. THE FORTIS EDGE
INFORMATION UNPARALLELED
OUR PEOPLE
TECHNOLOGY SERVICE
 Highly motivated  Strategic Investment  Amazing Customer
in ICT Service
 Highly Intellectual
 New Product Designs  Interesting Microfinance
 Stable Management Landscape
 Market Dominance
 Effective Corporate  Strong Presence in the
Governance  E-Banking Services FCT

41. WHAT WE INTEND TO ACHIEVE
 Bring banking services to majority of Nigerians that are vastly
underserved
 Create more wealth for investors who will partner with us to
establish a presence in the 774 local governments in Nigeria
over time
 Provide Dual returns- financial as well as social gains to all
stakeholders
 Promote Microfinancing as an effective portfolio diversification
platform
 Acquire a national license

42. WHY WE THINK IT’S
POSSIBLE successes in the FCT
 Replicate our across Nigeria by acquiring a National
License
 Our in-depth understanding of the market and the terrain
 Strong Corporate Governance with an active Board armed with decades of
relevant experience
 Fortis is home for young, dynamic and vibrant professionals.
 Our Management’s passion and commitment to transforming Fortis to a world-
class, dynamic and vibrant institution that is second to none in the microfinance
market space worldwide
 The Nigerian realities and the huge and untapped opportunities in our market
space
 Fortis processes and structures are already tilted towards customer
amazement and satisfaction
 We use technology as an accelerator- through Mobile Money and e-business
 Standardization and innovation are a major driving force in all the activities of
the organization.

43. OUR FUTURE
 Strong performance driven by passion for excellence and a
conservative but ambitious approach
 Top-line growth tied to high level operational efficiency and a solid risk
management approach
 Maintenance of low NPL ratio despite market turmoil
 Solid business plan that ensures robust performance across business
cycles
 Excellent Business Continuity plan to ensure optimum returns on
shareholders value
 Positive outlook for 2012 and beyond supported by a strong GDP
growth, improved breadth and depth of relationships.

45. THANK YOU