Technologies shall be not invasive in the life of a person. ICT is only a tool, both for information gathering and information delivering. We can elicit useful information through face-to-face discussions, we HAVE TO understand the most suitable interface for users/citizens. Business fostered. More users, more trust, more engagement, more feedback, more info to be elaborated by third parties. Only 7 out 450+ cases found as high relevant for user centricity in Europe. Survey (2011). NET-EUCEN D2.1 European services are aligned with the international panorama

1. NET-EUCEN
Citizen Centric Governance in Europe
Samos 2013 Summit
Digital Innovation for Government, Business and Society
Francesco Niglia
Research Director
KOYS LAB
Dimitri Gagliardi
Research Fellow
Manchester Institute
of Innovation Research

2. Do you remember?
• 1st Samos Summit - 2010
• Talking about the just-started NET-EUCEN
network CIP project
• Explaining the plan of activities for analysis
and enhancement of the user-centricity
– Put the user at the center
– Draft guidelines
– Validation of use-case scenarios

3. …indeed we had
results!Validation
Main results
• Based on a policy approach •
• Define user-centricity as
3steps methodology
• eGov sectors: 3+13
•
• Analysed more than 400
existing cases
•
• Built 16 services scenarios
• 2 services running
•
• 4 developing phase
• 4 in feasibility phase
• Defined 4 indicators
5 workshops in Bruxelles
- 32 experts
- 31 cases / projects
- 11 scenarios discussed
5 local events
- 12 scenarios discussed
Scenarios played 900 times in
the portal
Around 300 persons involved
in the validation phase

4. Mapping of cases
ASSISTED
WALKS
DIGITAL CITIZENS
ENGAGEMENT
SERVICES FOR
RURAL AREAS
eCITIZENS
MOBILITY
WORK &
CAREER
EDUCATION
INTEGRATED
PUBLIC
PRIVATE
SOLUTIONS
ECONOMIC ACTIVITY
SMART CITIES
SMART
ENTREPRENEURSHIP
COMMUNITIES
DIGITAL
SKILLS
INCLUSION
SOCIAL
IMMIGRATION
HEALTHCARE
e-HEALTH

5. What we discovered?
• Technologies shall be not invasive in the life of a person.
• ICT is only a tool, both for information gathering and
information delivering. We can elicit useful information
through face-to-face discussions, we HAVE TO understand
the most suitable interface for users/citizens.
• Business fostered. More users, more trust, more
engagement, more feedback, more info to be elaborated
by third parties.
• Only 7 out 450+ cases found as high relevant for user
centricity in Europe. Survey (2011). NET-EUCEN D2.1
• European services are aligned with the international
panorama

6. An u-c roadmap
Technology Area
Network and Cloud
Data Management
Interconnected
Smart Equipments
Integration and
Interoperability
Security and Privacy
Map of ongoing R&D Paths
R&D Paths
Target
Technology
Features
Increasing broadband network availability
Increasing Networking capacity and Convergence of networks
Internet as a Cloud and the Government Service Utility
Open Data
Semantic Web and Linked Data
Big Data
Increasing capabilities of mobile personal devices
The Internet of Things
…
…
…
…
…
…
…
…
Standardisation
Interoperable middleware and frameworks
…
…
It is unlikely that future public services requires completely new technology approaches
and solutions for security and privacy. Instead, it will be important to: 1. Remove any
unnecessary regulatory barriers and ensure legal certainty 2. Implement transparency
measures about data collection and use 3. Develop consistent approaches to privacy and
security across an emerging ecosystem of new players, business models and technologies
Security and privacy requirements also incorporate a number of technical considerations
that are distributed on the client side, communication side and central database side.

7. recommendations
about User Engagement
The ideal user centric scenario has been
described as one with freedom of choice to
participate in the design, delivery and review of
public services with governments that focus on
enabling user initiating and implementing levels.
However, realising this relies on a number of
factors…

8. user engagement - 1
Recommendation Approach
Create a hook for people
Start with the human aspect
Include an “element of fun”
Define the engagement framework
Allocate opportune engagement competencies
Clarify the user responsibilities
Opportunely select the topics and the users
The engagement must be real
Full description available in D4.3 in the portal www.net-eucen.org

9. user engagement - 2
Recommendation for Fostering
New ICT solutions for Governments should be
opportunely developed.
Education and training of professionals and citizens
Integrated Public Administrations
Shared target of optimization and Continuous
monitoring
Full description available in D4.3 in the portal www.net-eucen.org

10. Alignment with D.A.E.
indicators
eGovernment
eParticipation
Co-creation
Smart Grids
Smart Cities
Scenarios
ICT training
eSkills for
citizens
Broadband
business
Open data
Awareness

11. Alignment with
CrossOver skilled’ citizens
Collaborative modelling Framework for ‘low
Sys. Atomised Model
Multi-modelling tool
Knowledge creation
‘portable models’ for citizens
Immersive simulation
Adding new capabilities
Opinion mining
Multilingual audio-visual
Visual analytics
Intuitive interfaces
Participatory sensing
Personal scale-sensors
Identity management
Governance and legal issues
RESEARCH ROADMAP – FINAL RELEASE JUNE 2013

12. Alignment with FuturICT
• …we will focus on ways in which citizens can first access
information about what is happening in their communities
and cities but also explore ways in which a wide range of
different groups can become actively involved in the
design and planning process...both remotely and in faceto-face situations using data, models and scenarios all
informed by contemporary ICT
• …we envisage that…demonstrators as to how an
informed citizenry might engage with experts from
many domains in generating scenarios for improving
the quality of urban life and urban performance…
Participatory Science and Computing for Our Complex World, D.Helbing and A.Carbone
Smart cities of the future M.Batty, K.W.Axhausen, F.Giannotti, A.Pozdnoukhov, A.Bazzani,
M.Wachowicz, G.Ouzonis, Y.Portugali.

13. Alignment with G.S.S.
• Empowering citizens to be decision makers …individuals,
small communities and organizations can participate in
the entire decision making process in a manner that was
not possible earlier.
• but to be interactive and include active citizen
participation through discussion, dialogue and debate,
possibly supported by social networks and platforms. It
has been emphasised that techniques such as narratives,
games or even art may be important vehicles for
expressing evidence and forming opinion. However, this
“human-centred” aspect of GSS, including citizen
participation, is clearly concerned with reasoning.
GLOBAL SYSTEMS SCIENCE ORIENTATION PAPER – release June 2013

14. Let’s go further
…but this is not a dissemination event for NET-EUCEN
sources
• www.net-eucen.org
• www.net-eucen.org/usercentric.php
• www.net-eucen.org/scenarios.php
• www.net-eucen.org/elgg/file/all
• And me during coffee breaks…
…let’s talk and share some ideas….

15. Some key-issues
What is user-centricity?
participation
Matter of
technology
Answer to
user needs
awareness
• It’s thinking about
new solutions with
the user
• It’s adaptation.
• a multi-level
user/citizen
empowerment
• ʺIn order to have
smart cities we need
smart citizensʺ
–
this statement
cannot be agreed…

16. Scaling the paradigm
…OK for user-centricity for citizens…
• Further initiative might improve mapping more
areas, refining methodologies for engagement
What about scaling the paradigm?
• Scale – up number of users: towards smart
cities, smart territories, towards policies
• Scale towards the concept of users: from
citizens, to policy makers, to territories…

17. SIZE of COMMUNITY
Continental
USER CENTRICITY
Countries, Central Govt.
Communities
smart cities
associations
Citizens, users
C.A.P.S.β
User-
awareness Co-design Policy ENGAGEMENT
making
pressreqs testing Co-decision
web
Web2.0
IoT
engage
Sensing, wearable
…ubiquitous AI, virtual telepathy, brain-machine I/O
augmented
counsciousness

18. Scaling-UP
SUBJECTS
TARGET
ACTUATOR
CITIZENS
SERVICES
LOCAL P.A.
COMMUNITIES
SMART CITIES
COUNTRIES
SMART
TERRITORY
BUSINESS
+
INTEGRATED PRIVATE SECTOR
SERVICES
SUSTAINABILITY
+
CENTRAL
GOVERNMENT

19. Scaling towards users
SUBJECTS
TARGET
NEED OF
CITIZENS
SERVICES
POLICY MAKERS
P.MAKING 2.0
GOVERNMENT
WELFARE
BALANCE
STABILITY
…
SMART CITY /
TERRITORY
INTEGRATED
P.A.
PUBLIC
OPINION
OPEN DATA

20. Suggested explorative
area
SIZE of
COMMUNITY
USER CENTRICITY
ENGAGEMENT

21. How to proceed?
Application of 3-steps methodology
• Co-definition of policies / strategies.
– Free expression of targets, no technology driven
– Policy making assisted by current technologies or plan
of development of new technologies (here the
roadmaps will help)
• Co-participation in beta-testing. Involvement of
policy makers in evaluation phase
• Continuous measuring and refining of the policies.
i.e. application to the policymaking2.0 proposed by
CrossOver: Open and evidence based

22. Some ideas
• Integrated Public Administrations. Not only linked
open data.
• A network of policy makers, sharing target of
optimization, strategies and continuous
monitoring.
• A task-force of smart-cities for the definition of a
smart territory (even distributed) sharing
innovation targets.
• Full integration with living labs method.

23. Potential problematic
Potential problematic
• A framework too unbalanced: too driven by
technology, business, etc…
• Wrong interpretation. We might be convinced in
misreality as Plato’s Allegory of the Cave
• Wrong matching of needs and
tools/methods/technologies
• We simply do not know what exists too far from
the current initiatives “unknown unknown“

24. …next steps?
• An already running study: "The role of the
user centricity in the definition of future
strategies for growth and innovation in the
policy modelling domain". (Niglia, Gagliardi)
• Focus on the role and needs of policy makers
– Involving citizens in policy making
– Providing interoperable and measurable
tools
– A study on the needs of policy makers
(beyond crossover, towards GSS)

25. Happy to discuss!
Any question?
(…not difficult please…)
Francesco Niglia
francesco@fnstudio.net
Skype: effennebis
twitter: @fnpolicy
www.linkedin.com/in/francesconiglia