F&S Presentation Whitepaper Cisco Services

1. 1
Why Everything you Thought you Knew about
Implementing New Technologies has Changed
January 28th, 2015
Jayme Faria
Consulting Manager LATAM
jayme.faria@frost.com

2. 2
"If change is happening on the
outside faster than on the inside,
the end is in sight.”
Jack Welch
Fomer GE’s CEO

3. 3
The World is constantly changing and so is IT…
New Business
Models
Growth &
Innovation
GlobalizationExperience
Expectations
Security &
Privacy
CloudMobile Big Data
Analytics
New Sort
of Apps
IoT
The Changing Role of IT
Technology Transitions
Business Implications
2015 Future

4. 4
The Changing Business Technology Landscape
• Invest in IT
infrastructure,
specially storage
architecture and
capacity
• Establish consistent
security profiles for
data
The Latin America
Cloud computing
market revenue will
be US$ 2.8 billion in
2017, a 40% CAGR
between 2012 and
2017.
Latin Americans
are avid mobile
phone users, with
over 118 million
smartphones to
be shipped in the
region by 2017
In Brazil 55% of
business are
planning to
implement
analytics in the
next few years.
Latin American
Managed Security
services market
revenue will be
US$ 550 million
this year.
*Social Network Ad Spending Approaching the Half-Billion Mark in Latin America, e-marketing, May, 2014.
• Support business
demands, while
minimizing risks
• Understand that
yesterday’s silo's
processes are not
sufficient for an
interconnected
world
• Social media
introduces
challenges
associated with
security and privacy
• Quickly spreads
customer
dissatisfaction
• Find the right
balance between
employees’
freedom of choice
and protection of
corporate data
• Invest in mobile
applications to
serve customers
• Ensure a secure
IT environment
• Deal with
“shadow IT”
Latin Americans
are
social media
heavy users, with
social media sites
reaching over 227
million users*
OpportunityChallenges

5. 5
Today’s rapid-pace business environment can no longer be supported by a hardware-
intense model.
In the future IT departments will no longer be responsible for managing
assets, but for delivering services/ solutions to the business.
Cloud Computing
The New Role of the CIO: Bringing It All Together

6. 6
Lost revenue potential associated with slow application rollouts and
poor performance.
Lost productivity associated with cumbersome (or non-existent)
collaboration tools.
Lost revenue associated with customer dissatisfaction.
Topline costs associated with SLA payouts tied to poor system
performance.
Potential losses faced by companies when implementing a technology without
an expert’s support.
Risk #1
Risk #2
Risk #3
Risk #4
Partnering with a Technology Expert: The Budget Impact

7. 7
Innovative vision
Choose a partner with the vision to look beyond today’s solutions, to ensure you protect your investments into
the future.
Global and local expertise
Look for a partner that operates globally, to leverage global insights, but has a local presence, to assist
you on the road from planning to implementation to lifecycle support.
Extensive technology expertise
Because technology interconnects people, processes, data, and objects, it isn’t enough to understand
just one or two elements.
Broad portfolio of leading products, services, and software
To help you move forward to an optimal foundation, the consultant should have access to a broad range
of industry-leading technology solutions.
Proven methodology
Many technology service providers tell you what your business should look like—but they fall short when it
comes to helping you get there. Consulting services should apply a disciplined approach, bounded by
measurable outcomes.
Choosing a Technology Services Partner

8. 8
CIOs are charged with moving the
business forward using technology. But
too often, they scramble to implement
each new technology that gains
prominence.
The answer is to rely on an expert that
helps you to develop and implement a
holistic technology roadmap, that starts
with a flexible IT infrastructure and
moves on to envelop business processes
and functions.