โดย ผศ.ดร.สมบัติ กุสุมาวลี คณะพัฒนาทรัพยากรมนุษย์ นิด้า

1. NSTDA Knowledge Sharing
“
... "
. .

2. ?

3. “ ”
LO ?
LO ?

4. Call for the ‘Learning Organization’
Challenges and Pressures
The changing nature of work
Competitive challenge of global economy
Increasing pace and unpredictable change
Policy, Law and Regulations

5. .
. .

6. OL is the capacity of an organization to gain insight
from its own experience, the experience of others,
and to modify the way it functions according to such
insight. (Shaw&Perkins)
OL means the process of improving actions through
better knowledge and understanding. (Fiol&Lyles)
LO is an organization that continually improves by
readily creating and refining the capabilities needed
for success. (Wick)

7. LO, systematically defined, is an organization which
learns powerfully and collectively and is continually
transforming itself to better collect, manage, and
use knowledge for corporate success. It empowers
people within and outside the company to learn as
they work. Technology is utilized to optimize both
learning and productivity. (Marquardt, 1996)
"an organization which facilitates the learning of all
its members and continuously transforms itself.
(Pedler M., Boydell T. and Burgoyne J., 1989)

8. LO, according to Senge
(1990)
where people continually expand their
capacity to create results they truly desire,
where new and expansive patterns of
thinking are nurtured, where aspiration is
set free,
and where people are continually learning
how to learn together.

9. Mapping ‘LO’
Process
Organizational Learning
Learning Organization
Theory Practice
Organizational Knowledge
Knowledge Management
Content

10. ?

11. ‘ ’
Learning is “the ability to assimilate new ideas from others and
from past experience and to translate those ideas into action
faster than a competitor can.”

12. LO: To Learn or to Die?
–
-

13. ...
,
,
,
“ ”
Source: Senge, P. (1990) The Fifth Discipline: The Art and Practice of The Learning Organization.

14. (Personal mastery)
(Building shared vision)
(Mental model)
(Team learning)
(Systems thinking)
Source: Senge, P. (1990) The Fifth Discipline: The Art and Practice of The Learning Organization.

16. PERSONAL MASTERY
First, one must define
what one is trying to
achieve (a goal). ( )
Second, one must have a
true measure of how close
one is to the goal. (
)
(Senge, 1990)
1990)

17. Building Shared Vision
‘People with common purpose
can learn to nourish a sense of
commitment in a group or
organization by developing
shared images of the future
they seek to create and the
principles and guiding
practices by which they have
to get there’.

18. Mental model
?
?
? ?

19. The Iceberg Metaphor
Events
Trends
Structures

20. d >
"‡ƒ ‡ƒ”‹‰ ‹• ‘– ‡ƒ
—‹Ž†‹‰
Š‡ ˆ‹”•– ‹• †‹ƒŽ‘‰—‡.
ŽŽ ’ƒ”–‹…‹’ƒ–• —•– •—•’‡†
–Š‡‹” ƒ••—’–‹‘•
ƒŽŽ ’ƒ”–‹…‹’ƒ–• —•– ”‡‰ƒ”† ‘‡
ƒ‘–Š‡” ƒ• …‘ŽŽ‡ƒ‰—‡• ƒ†
–Š‡”‡ —•– „‡ ƒ ˆƒ…‹Ž‹–ƒ–‘” (ƒ– Ž‡ƒ•–
—–‹Ž –‡ƒ• †‡˜‡Ž‘’ –Š‡•‡ •‹ŽŽ•)

21. d

22. การคิดเชิงระบบ (Systems thinking)
• ความสามารถที่จะเขาใจความสัมพันธที่
ซับซอนในประเด็นตางๆที่เกิดขึ้นกับองคกร
• สามารถเห็นภาพรวมใหญของระบบ
• เห็นความสัมพันธเชื่อมโยงของปจจัยยอย
ภายในระบบ
• เห็น “เหตุ” (Cause) และ “ผล” (Effect) ของ
การกระทําการใดๆ
• เห็นความสัมพันธของระบบกับสภาพแวดลอม
• เห็นความสําคัญของการเปลี่ยนแปลง การ
ปรับตัว การเตรียมพรอมสูอนาคต

23. 3
/
Systemic structure
(Generative)
Patterns of Behavior
(Responsive)
/
Events (Reactive)

24. Core disciplines of LO
3
Reflective Understanding
Aspiration conversation complexity
• Personal • Mental • Systems
mastery models thinking
• Shared • Team
vision learning

25. Mapping ‘LO’
Process
Organizational Learning
Learning Organization
Theory Practice
Organizational Knowledge
Knowledge Management
Content

27. 4 Styles of Organization Learning
Learning from
Others’
experience
Benchmarking Competency
acquisition
Exploitation Exploration
Continuous Experimentation
improvement
Own
experience
Source: David Ulrich, Organization Learning Capability

28. Learning Activities
Success Story Best Practice
Lesson Learned Failure Case

30. 3
สภาพแวดลอมทีเอือตอการเรียนรู (Supportive
่ ้
learning environment)
กระบวนการและการดําเนินการการเรียนรูทเปน
 ี่
รูปธรรม (Concrete Learning Processes and
Practices)
พฤติกรรมของผูนาที่กระตุนการเรียนรู
 ํ 
(Leadership That Reinforcing Learning)
Source: Garvin, D. et al. (2008) ‘Is You’re a Learning Organization’, Harvard Business Review.

31. (Psychological safety)
(Appreciation of differences)
(Openness to new ideas)
(Time for reflection)

32. (Experimentation)
(Information collection)
(Analysis)
(Dialogue) (Discuss)
(Education and Training)
(Information transfer)

34. 1.
Negative Positive
1 2 3 1.1 1 2 3
1 2 3 1.2 1 2 3
1 2 3 1.3 1 2 3
1 2 3 1.4 1 2 3

35. 1.1 Psychological safety
work

36. 1.2 Appreciation of Difference

37. 1.3 Openness to New Idea

38. 1.4 Time for Reflection
“ ”
(Reflection)

39. 2.
Negative Positive
1 2 3 2.1 1 2 3
1 2 3 2.2 1 2 3
1 2 3 2.3 (Analysis) 1 2 3
(Dialogue) (Discuss)
1 2 3 2.4 1 2 3
1 2 3 2.5 1 2 3

40. 2.1 Experimentation
/
(Prototypes),
simulations

41. 2.2 Information Collection
–
–
–
–
–
– (Best-in-class organizations)

42. 2.3 Analysis

43. 2.4 Education Training

44. 2.5 Information Transfer
forums
, ,
(Suppliers)
share
share
(Post-audits)
(After Action Review)

45. 3.
Negative Positive
1 2 3 3.1 1 2 3
1 2 3 3.2 1 2 3
1 2 3 3.3 1 2 3
1 2 3 3.4 1 2 3
1 2 3 3.5 1 2 3
1 2 3 3.6 1 2 3
1 2 3 3.7 1 2 3

46. Leadership that reinforces Learning
discussion

47. LO
= 5
= 5

48. Mapping ‘LO’
Process
Organizational Learning
Learning Organization
Theory Practice
Organizational Knowledge
Knowledge Management
Content

49. Identify ‘Organizational Knowledge’
Function
Asst.Prof.Sombat Kusumavalee, 49
SHRD NIDA

50. Knowledge management
Acquisition Creation
KNOWLEDGE
Transfer
Storage
and
utilization
Asst.Prof.Sombat Kusumavalee, 50
SHRD NIDA

51. Strategic-Driven KM
Knowledge
identification
?
?
S1……………. Y/N •
S2……………. ?
• ? • Interview
S3……………. • Training
• • Workshop
S4…………….
? ?
• Document
• Dictionary
• Yellow Pages
/
• Storytelling
• O-J-T • COPs
• Database ?
• Assignment • Knowledge
• Project-based • Knowledge sharing
mapping
• Innovation
51
Asst.Prof.Sombat Kusumavalee,
SHRD NIDA

52. ................
/ /
1 2 3 4 5
Asst.Prof.Sombat Kusumavalee, 52
SHRD NIDA

53. :
1.
2.
3.
4.
5.
6.

54. :
7.
8.
9.
10.
11.
12.

55. QA