1. Clear Communication

3. No one would communicate much in society if they knew how often they misunderstood others.

4. Yesterday’s Communication

5. Yesterday’s Communication

6. Today’s Communication

7. Today’s Communication

9. Let’s begin with trying to figure out what is Communication?

10. Sender Receiver

12. Do You Communicate? Why

13. FUNDAMENTAL Good communication skills Understanding Persuasion Confidence Credibility Influence

15. Seek first to Understand Before Being Understood

19. I Don’t Know I Was Wrong I Need Help

20. 70% Mistakes at work is due to poor communication

21. “ If we were supposed to talk more than listen , we would have been given two mouths and one ear .” Mark Twain

23. The Communication Equation What you hear Tone of voice Vocal clarity Verbal expressiveness What you see or feel Facial expression Dress and grooming Posture Eye contact Touch Gesture WORDS … 40% of the message 50% of the message 10% of the message! 0

24. It's not what you say, but how you say it.