Presentation made at Search Solution 2012, on 29 November in London by Kristian Norling.

1. WHAT PRACTITIONERS SAY
(THINK) ABOUT ENTERPRISE
SEARCH
By Kristian Norling | Search Solutions 2012 | 29 November 2012 | London

2. AGENDA
Some stats and what enterprise search practitioners think
Organisation
Business
Users
Information
Summary

3. #ssol2012
@kristiannorling | @!ndwise

4. What job is search
hired to do?
Reference: Clayton Christensen HBS

5. FIRST LET’S TALK
ABOUT
MILKSHAKE...

6. to give us the
right information
when we need it!

7. BEST PRACTICE FOR
ENTERPRISE SEARCH
What leading practitioners do

8. About the survey
•Annual survey initiated in 2012
•Aimed at practitioners (with responsibility for search)
• Increase understanding in the bene!ts, problems
and trends in enterprise search
•The 2013 survey will open in January/February

9. THE ENTERPRISE SEARCH AND
FINDABILITY SURVEY/REPORT
sign up & download 2012 report

10. Survey respondents and demographics 2012
•170 respondents globally
•28 countries
•Europe: 59.4% (101 respondents)
•North America: 22.3% (38 respondents)
•60.8% > 1000 Employees
•North America: 71.1% global orgs
•Search vendors and integrators excluded
Hope to double the number of respondents in 2013!

11. IS IT EASY TO FIND THE
RIGHT INFORMATION
WITHIN YOUR
ORGANIZATION TODAY?
Source: The Enterprise Search and Findability Report 2012

12. nathansnider

13. 77%
MODERATELY OR VERY HARD

14. What practitioners think about
ENTERPRISE SEARCH
64% have poor search functionality and have
49% inconsistency in how they tag content with a
48% lack of adequate tags. Also they
48% don’t know where to look and -hold on - they
33% don’t know what to look for!

15. Practitioners think
ORGANISATION
50% have less than 1 FTE working with search
58% analyse search logs and
14% have a search strategy in place.
58% says IT owns search and
71% says IT has !nal decision regarding search.

16. SEARCH ANALYTICS
digging for gold
67% of the Very Satis!ed (VS) with their current search group and
71% of the mostly satis!ed groups do search analytics and
83% (VS) have a person or group that is responsible for analyzing
user behavior and to make sure that search
supports business needs

17. HOW CRITICAL IS FINDING
THE RIGHT INFORMATION
TO YOUR BUSINESS GOALS
AND SUCCESS?
Source: The Enterprise Search and Findability Report 2012

18. 75%
IMPERATIVE OR SIGNIFICANT

19. Practitioners think
BUSINESS
87% accelerate retrieval of known information
71% improve re-use of content/Information
67% increase collaboration
59% have NO KPI:s

20. Practitioners think
BUSINESS
59% have NO KPI:s and
60% has NO budget or don’t know,
62% do NOT calculate ROI/TCO

21. Practitioners think
USER
84% have feedback functionality in the VS group
50% do user testing regularly in the VS group
30% use de!ned user target groups when designing

22. Practitioners think
INFORMATION
53% have NO information lifecycle management
30% have an information owner
67% of VS have a taxonomy in place and
83% have a metadata standard.

23. Practitioners think
INFORMATION
%
All users
User that publish content
IT
Records managers
Authors
Subject matter experts
Automated (by software)
0 12,5 25 37,5 50

24. LEADING ORGANIZATIONS
what the Very Satis!ed DO with Enterprise Search
The number of Full Time Equivalents (FTE) is 1-2 or more.
50% 67%
do usage testing regularly have a taxonomy in place
84% 83%
have feedback functionality have metadata standard

25. Kristian Norling
kristian.norling@!ndwise.com
@kristiannorling
@!ndwise
!ndwise.com
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