Presented on the 8 November at J. Boye 2012 in Aarhus, Denmark by Kristian Norling.

1. ENTERPRISE SEARCH AND
FINDABILITY IN 2013
Kristian Norling, J. Boye 2012, 8 November, Aarhus, Denmark

2. Description
There is a lot of talk about social, big data, cloud, digital workplace and
semantic web. But what about search, is there anything interesting
happening within enterprise search and !ndability? Or is enterprise
search dead?
In the spring of 2012, a global survey was conducted on Enterprise
Search and Findability. The answers from that survey tells us what the
leading practitioners are doing and gives guidance for what you can do
to make your organisation’s enterprise search and !ndability better in
2013.
Kristian will give you a sneak peak into the near future and trends of
enterprise search, based on data form the survey and the latest ideas.
Also featured, bleeding edge examples from actual projects.

3. Agenda
• Help me! Content overload!
• The importance of context
• Digging for gold with search analytics
• What has trust to do with enterprise search?
• Social search? Are you serious?
• Oh, and that mobile thing

4. #jboye12
@kristiannorling
@!ndwise

5. THE ENTERPRISE SEARCH AND
FINDABILITY SURVEY/REPORT
SIGN-UP & DOWNLOAD 2012 REPORT

6. IS IT EASY TO FIND THE RIGHT
INFORMATION WITHIN YOUR
ORGANISATION TODAY?
Source: The Enterprise Search and Findability Report 2012

7. nathansnider

8. EUROPE
77%
MODERATELY/VERY HARD

9. proimos

10. What Does the Organisations Do That Leads in
Findability?
• In the Very Satis!ed (VS) with their current search
group, the number of Full Time Equivalents (FTE) is 1-2
or more.
• 50% do user testing regularly in the very satis!ed
group
• 84% have feedback functionality in the VS group
• 67% of VS have a taxonomy in place and 83% have a
metadata standard.

11. BIG

12. mrflip

13. “Big Data lives – enterprise
search is dead!” Really?
Source: IntranetFocus

14. The Big Data Benchmarked
Corporation?
Source: VINT

15. Help me! Content overload!
Growing amounts of data.
Filter Failure.
Enterprise Search is under-utilized.
CMSWire: Enterprise Search: Un-Cool and Mission Critical
How many of you have done a web/intranet remake project?
Did it work better for a while?
Lifecycle manage your information
Archive, delete or keep?

16. What job is search hired to do?
Reference: Clayton Christensen HBS

17. To give us the right information
when we need it!

18. The importance of context
What clues do we have to understand WHAT is the right information?
Is the information relevant? (referenced, shared, used, positive/
negative, related)
Who is responsible for the information?
Who is the author?
Who distributed it?
Where am I searching from (location, device)
When am I searching (time of the day, weekday, season)

19. Digging for gold with search analytics
67% of the Very Satis!ed (VS) with their current search group and
71% of the mostly satis!ed groups do search analytics
83% (VS) have a person or group that is responsible for analysing
user behaviour and to make sure that search supports the business
needs
Quick Wins
• 0-results
• Top ≈20% of Search Terms
Spend a few hours every month to do this, it is well invested time.

20. What has trust to do with enterprise search?
Web search works well?
Why is that?
They have created a trust-based model for telling us if the information is
of good quality...
We need to make the information we have in the enterprise trustworthy
By having a good data hygiene... remember:
Crap in = Crap out

21. Social search? Are you serious?
INFORMATION NEEDS answers these Questions:
• What? or Why?
• How?
• Who?
We can use di$erent types of signals to emphasize certain information
• What information is shared?
• Is it sent (a lot) by email?
• Is it on social networks?
• Is it favorited?
CMSWire: Social Reconnects Enterprise Search

22. Primary goal for utilising search technology
86.6%* - Accelerate retrieval of known
information sources
70.6%* - Improve re-use of content
(Information/ knowledge)
58.2%* - Raise awareness of “What We
Know”
* Imperative/signi!cant

23. Oh, and that mobile thing
Mobile helps us to de!ne context
Helps us with targeting the right information to the right person
Special Use Cases for Mobile Enterprise Search. What job is-to-be-done
by search?
• GPS
• Camera
• Voice
TwigKit: Design Principles for Mobile Search, Designing Mobile Search,
Mobile Information Needs
Accessing Enterprise Content With Mobile Search