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06/11/2013

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Location : ST-Inten
November 2, 2013 from 11.0 0 s.d 12.00

Success
Success with Soft Skill
to deliver your HardSkill in ICT workfield

 What do ‘YOU’ the ICT People want?
 What does the Company want ?
 What do the co-workers want ?
co Endusers are really chalanging
 Where is your position ?
 Technical skills is not enough

 YOU can make it to the top
and stay there

1
06/11/2013

The Job
that pays the Rent

Ideal career

You Wish
2
06/11/2013

Company

Front Door

3
06/11/2013

4
06/11/2013

Interview
In progress

Well, if you get the job interview
The way you deliver yourself to get interview,.. That is really matter

5
06/11/2013

To know your good at,..
Is parts of SoftSkill
List all the good thing in you which
make you survive in the workfield

What are employers looking for?
Specialized technical
skill which can be
combined

Real-world experience
ealtechnical skill related to
the application of IT in a
industry setting.

A range of soft skills and business
skills, such as oral and written
communication skills, ability to work
in teams, and project management
skills.

6
06/11/2013

We named it Softskill...
• Softskill : skill how we interact with
others effectively and how to work in a
collaborative environment
• Example : effective communication,
problem-solving skill, leadership, team
building, flexibility, personal energy,
positive attitude, interpersonal skill (ie:
willingness to learn) - Belinda. Adecco
Tampines

• Softskill + mastering technical skill is the
best tool, enabled to stand out in a crowd,
equal or higher qualified job seeker

7
06/11/2013

Make your
Softskills Visible
Softskill alone won’t be enough

Increase Soft Skills
Soft Skill

Manners

Ownership of
tasks

Attendance

Other words that
mean the same
thing
Politeness,
consideration,
courtesy
Responsibility, duty,
dependability

Turning up, coming
in, appearing

Examples of when this soft
skill is used
Saying thank you, holding doors
open for others, asking permission
to do things etc
Making sure tasks are done
properly, turning up on time for
meetings, working in partnership
with others and doing your role so
they can do theirs etc
Arriving on time for meetings and
for work. Making sure you keep
people informed regarding your
attendance or availability.

8
06/11/2013

Increase Soft Skills
Motivation

Incentive,
inspiration, drive,
impulse
Professionalism Competent, skilful,
dedicated

Work output

Conduct in
workplace
Timekeeping

Taking on new challenges, working
hard to achieve goals, thinking of
new ways to do things
Working to a high standard, being
consistent in attitude (not allowing
emotions or personalities to
influence you)
Activity, productivity, Meeting deadlines and standards
production
for work. Producing products to
target.
Behaviour, attitude, Respecting others, not playing
maturity
games when you should be working
etc
On time, not late
Arriving for work or meetings on
time, leaving at the right time

Increase Soft Skills
Verbal
Communication
Organisation/
planning

TeamTeam-working/
Respect

Talking, Consulting,
meetings, discussing

Using the right tone of voice
and words when speaking with
colleagues etc
Preparation,
Having all required resources
scheduling, arranging to hand, thinking jobs through,
arriving on time, meeting
deadlines etc
Esteem, valuing others, Working well together on a
helping others,
task, making best use of your
consideration
skills and the skills of others.
Acknowledge the status of
others and act accordingly

9
06/11/2013

Increase Soft Skills
Helping others

Supporting, offering,
training

Conscientiousness Careful, meticulous,
thorough, hard working

Ability to ask
for help

Admitting own
limitations, confidence,
courage

Adaptability/
Flexibility

Compliance, accepting
change

Giving up some of your time
to support those who are
struggling or need help to
meet a deadline
Paying attention to detail,
accurate work, making sure
you do what you are paid to
do
Asking colleagues to show
you how to do something or
to help you complete a task
on time etc
Taking on new challenges,
accepting changes to rules
and conditions, staying late to
finish urgent tasks etc

Increase Soft Skills
Sistem

SOFT
SKILLS

Social
Activity

Meditated

•
•
•
•

Family
Community
Organization
Educational Institution
•
•
•
•

Lecturer
Friends
Relatives
Others

• Asses
• Adapt
• Adopt

10
06/11/2013

How do you deal
with it ?

Catastrophe OR Softskill

Pen Analogy

11
06/11/2013

12
06/11/2013

Real cases End User behaviour
•

•
•
•
•
•
•
•
•

End User dengan Paket Office (how powerful
office packages are?)
End User with USB Flash Disk Drive
End User with Cloud Computing
User friendly ‘Hacking’ Tool
End User with Internet Content
End User close to the ‘BOSS’
End User with dangerous hobbies
End User with more access than IT Specialist
Ends User think, IT Specialist know everything

This what End User has done:
•
•
•
•
•
•
•

How they ‘backup’ the sistem?
Mix and match software & OS
Multiple antivirus to be safe
Electical overload & UPS
Pirated Software? No problem
Thousands ‘freeware’
The way they use hardware : printer, buy
device, maintenance dan clean hardware

13
06/11/2013

CIO vs CFO vs CEO
Lets watch a movie
about 3 of them

The Information Resource
Manager -- the CIO
•

•
•

Chief Information Officer (CIO) is
not simply a title, but a role
Manager of information services
Contributes managerial skills
• Solves information resources

problems
• Solves problems in other areas of
firm’s operations
2-28

14
06/11/2013

The CIO Attitude
•
•

•
•

•
•

Business goal is a must.
Build partnerships/ties with the rest of the
firm
Improve basic business processes
Communicate in business terms, not IS
jargon
Provide reliable IS services
Be positive, not defensive
2-29

Faced it, IT People !

15
06/11/2013

Fast Stress Management
•
•
•

•

“Stress is like an iceberg. We can see oneeighth of it above, but what’s about below?”
“Adopting the right attitude can convert a
negative stress into a positive one”
“In times of great stress or adversity, it's
always best to keep busy, to plow your anger
and your energy into something positive.”
"When you find yourself stressed, ask yourself
one question: Will this matter in 5 years from
now? If yes, then do something about the
situation. If no, then let it go.“

Softskill Test
Use your Heart & Mind, Concentrate

16
06/11/2013

www.ferisulianta.com

References
•
•
•

•
•

Website jobsdb.com http://id.jobsdb.com
Cyber Ninja. Feri Sulianta. 2012. Elexmedia Komputindo.
Resume Builder- jara paling jitu mengelola CV anda.
Feri Sulianta. 2010. Elexmedia Komputindo.
Adecco. The Importsnce of Soft Skills
Teaching and Assessing Soft Skills. K. Kechagias (Ed.)

17

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Success with softskill to deliver your hardskill feri sulianta - st inten

  • 1. 06/11/2013 www.ferisulianta.com Location : ST-Inten November 2, 2013 from 11.0 0 s.d 12.00 Success Success with Soft Skill to deliver your HardSkill in ICT workfield  What do ‘YOU’ the ICT People want?  What does the Company want ?  What do the co-workers want ? co Endusers are really chalanging  Where is your position ?  Technical skills is not enough  YOU can make it to the top and stay there 1
  • 2. 06/11/2013 The Job that pays the Rent Ideal career You Wish 2
  • 5. 06/11/2013 Interview In progress Well, if you get the job interview The way you deliver yourself to get interview,.. That is really matter 5
  • 6. 06/11/2013 To know your good at,.. Is parts of SoftSkill List all the good thing in you which make you survive in the workfield What are employers looking for? Specialized technical skill which can be combined Real-world experience ealtechnical skill related to the application of IT in a industry setting. A range of soft skills and business skills, such as oral and written communication skills, ability to work in teams, and project management skills. 6
  • 7. 06/11/2013 We named it Softskill... • Softskill : skill how we interact with others effectively and how to work in a collaborative environment • Example : effective communication, problem-solving skill, leadership, team building, flexibility, personal energy, positive attitude, interpersonal skill (ie: willingness to learn) - Belinda. Adecco Tampines • Softskill + mastering technical skill is the best tool, enabled to stand out in a crowd, equal or higher qualified job seeker 7
  • 8. 06/11/2013 Make your Softskills Visible Softskill alone won’t be enough Increase Soft Skills Soft Skill Manners Ownership of tasks Attendance Other words that mean the same thing Politeness, consideration, courtesy Responsibility, duty, dependability Turning up, coming in, appearing Examples of when this soft skill is used Saying thank you, holding doors open for others, asking permission to do things etc Making sure tasks are done properly, turning up on time for meetings, working in partnership with others and doing your role so they can do theirs etc Arriving on time for meetings and for work. Making sure you keep people informed regarding your attendance or availability. 8
  • 9. 06/11/2013 Increase Soft Skills Motivation Incentive, inspiration, drive, impulse Professionalism Competent, skilful, dedicated Work output Conduct in workplace Timekeeping Taking on new challenges, working hard to achieve goals, thinking of new ways to do things Working to a high standard, being consistent in attitude (not allowing emotions or personalities to influence you) Activity, productivity, Meeting deadlines and standards production for work. Producing products to target. Behaviour, attitude, Respecting others, not playing maturity games when you should be working etc On time, not late Arriving for work or meetings on time, leaving at the right time Increase Soft Skills Verbal Communication Organisation/ planning TeamTeam-working/ Respect Talking, Consulting, meetings, discussing Using the right tone of voice and words when speaking with colleagues etc Preparation, Having all required resources scheduling, arranging to hand, thinking jobs through, arriving on time, meeting deadlines etc Esteem, valuing others, Working well together on a helping others, task, making best use of your consideration skills and the skills of others. Acknowledge the status of others and act accordingly 9
  • 10. 06/11/2013 Increase Soft Skills Helping others Supporting, offering, training Conscientiousness Careful, meticulous, thorough, hard working Ability to ask for help Admitting own limitations, confidence, courage Adaptability/ Flexibility Compliance, accepting change Giving up some of your time to support those who are struggling or need help to meet a deadline Paying attention to detail, accurate work, making sure you do what you are paid to do Asking colleagues to show you how to do something or to help you complete a task on time etc Taking on new challenges, accepting changes to rules and conditions, staying late to finish urgent tasks etc Increase Soft Skills Sistem SOFT SKILLS Social Activity Meditated • • • • Family Community Organization Educational Institution • • • • Lecturer Friends Relatives Others • Asses • Adapt • Adopt 10
  • 11. 06/11/2013 How do you deal with it ? Catastrophe OR Softskill Pen Analogy 11
  • 13. 06/11/2013 Real cases End User behaviour • • • • • • • • • End User dengan Paket Office (how powerful office packages are?) End User with USB Flash Disk Drive End User with Cloud Computing User friendly ‘Hacking’ Tool End User with Internet Content End User close to the ‘BOSS’ End User with dangerous hobbies End User with more access than IT Specialist Ends User think, IT Specialist know everything This what End User has done: • • • • • • • How they ‘backup’ the sistem? Mix and match software & OS Multiple antivirus to be safe Electical overload & UPS Pirated Software? No problem Thousands ‘freeware’ The way they use hardware : printer, buy device, maintenance dan clean hardware 13
  • 14. 06/11/2013 CIO vs CFO vs CEO Lets watch a movie about 3 of them The Information Resource Manager -- the CIO • • • Chief Information Officer (CIO) is not simply a title, but a role Manager of information services Contributes managerial skills • Solves information resources problems • Solves problems in other areas of firm’s operations 2-28 14
  • 15. 06/11/2013 The CIO Attitude • • • • • • Business goal is a must. Build partnerships/ties with the rest of the firm Improve basic business processes Communicate in business terms, not IS jargon Provide reliable IS services Be positive, not defensive 2-29 Faced it, IT People ! 15
  • 16. 06/11/2013 Fast Stress Management • • • • “Stress is like an iceberg. We can see oneeighth of it above, but what’s about below?” “Adopting the right attitude can convert a negative stress into a positive one” “In times of great stress or adversity, it's always best to keep busy, to plow your anger and your energy into something positive.” "When you find yourself stressed, ask yourself one question: Will this matter in 5 years from now? If yes, then do something about the situation. If no, then let it go.“ Softskill Test Use your Heart & Mind, Concentrate 16
  • 17. 06/11/2013 www.ferisulianta.com References • • • • • Website jobsdb.com http://id.jobsdb.com Cyber Ninja. Feri Sulianta. 2012. Elexmedia Komputindo. Resume Builder- jara paling jitu mengelola CV anda. Feri Sulianta. 2010. Elexmedia Komputindo. Adecco. The Importsnce of Soft Skills Teaching and Assessing Soft Skills. K. Kechagias (Ed.) 17