Memorándum de Entendimiento (MoU) entre Codelco y SQM
Success with softskill to deliver your hardskill feri sulianta - st inten
1. 06/11/2013
www.ferisulianta.com
Location : ST-Inten
November 2, 2013 from 11.0 0 s.d 12.00
Success
Success with Soft Skill
to deliver your HardSkill in ICT workfield
What do ‘YOU’ the ICT People want?
What does the Company want ?
What do the co-workers want ?
co Endusers are really chalanging
Where is your position ?
Technical skills is not enough
YOU can make it to the top
and stay there
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6. 06/11/2013
To know your good at,..
Is parts of SoftSkill
List all the good thing in you which
make you survive in the workfield
What are employers looking for?
Specialized technical
skill which can be
combined
Real-world experience
ealtechnical skill related to
the application of IT in a
industry setting.
A range of soft skills and business
skills, such as oral and written
communication skills, ability to work
in teams, and project management
skills.
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7. 06/11/2013
We named it Softskill...
• Softskill : skill how we interact with
others effectively and how to work in a
collaborative environment
• Example : effective communication,
problem-solving skill, leadership, team
building, flexibility, personal energy,
positive attitude, interpersonal skill (ie:
willingness to learn) - Belinda. Adecco
Tampines
• Softskill + mastering technical skill is the
best tool, enabled to stand out in a crowd,
equal or higher qualified job seeker
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8. 06/11/2013
Make your
Softskills Visible
Softskill alone won’t be enough
Increase Soft Skills
Soft Skill
Manners
Ownership of
tasks
Attendance
Other words that
mean the same
thing
Politeness,
consideration,
courtesy
Responsibility, duty,
dependability
Turning up, coming
in, appearing
Examples of when this soft
skill is used
Saying thank you, holding doors
open for others, asking permission
to do things etc
Making sure tasks are done
properly, turning up on time for
meetings, working in partnership
with others and doing your role so
they can do theirs etc
Arriving on time for meetings and
for work. Making sure you keep
people informed regarding your
attendance or availability.
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9. 06/11/2013
Increase Soft Skills
Motivation
Incentive,
inspiration, drive,
impulse
Professionalism Competent, skilful,
dedicated
Work output
Conduct in
workplace
Timekeeping
Taking on new challenges, working
hard to achieve goals, thinking of
new ways to do things
Working to a high standard, being
consistent in attitude (not allowing
emotions or personalities to
influence you)
Activity, productivity, Meeting deadlines and standards
production
for work. Producing products to
target.
Behaviour, attitude, Respecting others, not playing
maturity
games when you should be working
etc
On time, not late
Arriving for work or meetings on
time, leaving at the right time
Increase Soft Skills
Verbal
Communication
Organisation/
planning
TeamTeam-working/
Respect
Talking, Consulting,
meetings, discussing
Using the right tone of voice
and words when speaking with
colleagues etc
Preparation,
Having all required resources
scheduling, arranging to hand, thinking jobs through,
arriving on time, meeting
deadlines etc
Esteem, valuing others, Working well together on a
helping others,
task, making best use of your
consideration
skills and the skills of others.
Acknowledge the status of
others and act accordingly
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10. 06/11/2013
Increase Soft Skills
Helping others
Supporting, offering,
training
Conscientiousness Careful, meticulous,
thorough, hard working
Ability to ask
for help
Admitting own
limitations, confidence,
courage
Adaptability/
Flexibility
Compliance, accepting
change
Giving up some of your time
to support those who are
struggling or need help to
meet a deadline
Paying attention to detail,
accurate work, making sure
you do what you are paid to
do
Asking colleagues to show
you how to do something or
to help you complete a task
on time etc
Taking on new challenges,
accepting changes to rules
and conditions, staying late to
finish urgent tasks etc
Increase Soft Skills
Sistem
SOFT
SKILLS
Social
Activity
Meditated
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Family
Community
Organization
Educational Institution
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Lecturer
Friends
Relatives
Others
• Asses
• Adapt
• Adopt
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13. 06/11/2013
Real cases End User behaviour
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End User dengan Paket Office (how powerful
office packages are?)
End User with USB Flash Disk Drive
End User with Cloud Computing
User friendly ‘Hacking’ Tool
End User with Internet Content
End User close to the ‘BOSS’
End User with dangerous hobbies
End User with more access than IT Specialist
Ends User think, IT Specialist know everything
This what End User has done:
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How they ‘backup’ the sistem?
Mix and match software & OS
Multiple antivirus to be safe
Electical overload & UPS
Pirated Software? No problem
Thousands ‘freeware’
The way they use hardware : printer, buy
device, maintenance dan clean hardware
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14. 06/11/2013
CIO vs CFO vs CEO
Lets watch a movie
about 3 of them
The Information Resource
Manager -- the CIO
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Chief Information Officer (CIO) is
not simply a title, but a role
Manager of information services
Contributes managerial skills
• Solves information resources
problems
• Solves problems in other areas of
firm’s operations
2-28
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15. 06/11/2013
The CIO Attitude
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Business goal is a must.
Build partnerships/ties with the rest of the
firm
Improve basic business processes
Communicate in business terms, not IS
jargon
Provide reliable IS services
Be positive, not defensive
2-29
Faced it, IT People !
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16. 06/11/2013
Fast Stress Management
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“Stress is like an iceberg. We can see oneeighth of it above, but what’s about below?”
“Adopting the right attitude can convert a
negative stress into a positive one”
“In times of great stress or adversity, it's
always best to keep busy, to plow your anger
and your energy into something positive.”
"When you find yourself stressed, ask yourself
one question: Will this matter in 5 years from
now? If yes, then do something about the
situation. If no, then let it go.“
Softskill Test
Use your Heart & Mind, Concentrate
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