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APA/Hackett Payroll Performance Study
1. Some prior participants in our Payroll Performance Study… 2009 Payroll Performance Study Participants
2. What prior participants are saying… “ Participation in the Hackett Group’s Payroll Performance Study is a must do deliverable for anyone who has responsibility for leading and managing Payroll. Results from this study has helped me develop strategic roadmaps for process improvements and enabled me to identify meaningful metrics that I’ve utilized to make informed value-added decisions involving time, money, and resources.” Martin Armstrong, CPP, MBA Sr. Director Payroll Shared Services “ Thanks to the performance study, I was able to provide staffing level detail to support a staff of 11.7 FTEs (current staff is 6!). Thanks for providing this information and for your continued support of the payroll industry!” Stuart C Evans, CPP, Manager, Payroll Services "The study administered by Hackett and APA provided useful data and insight into today's payroll process and best Practices. We're leveraging this information as we continue to strengthen our global payroll program today and plan for the future." Roy Potvin, Sr. Manager of Global Payroll EMC Corporation “ Starbucks decided to participate in the performance study because we wanted to be top performers in payroll. When we presented a proposal based on the results to HR Senior Management, they immediately accepted it. To date, we have increased our direct deposit participation by 12% and have benefited from many more of the process improvements we have put in place as a result of the study.” Brent Gow, CPP, Director Global Payroll Consulting and Compliance, Starbucks Coffee Company “ The Payroll Performance Study has provided us additional insight on the performance of our payroll organization and how it compares to other companies. We especially like the personal presentation and individual recommendations.” Dennis Danilewicz, CPP, Director of Payroll, NYU Medical Center