EasiSMS - Enterprise Messaging Solution. It helps you in Marketing, Sales, Alerts, Notifications, Push & Pull Real Time Informations.

1. EasiSMS – ENTERPRISE SMS SOLUTIONS
Enterprise Customers increasingly demand for SMS messaging solutions for client communication,
marketing campaigns to system monitoring notifications. Cost of managing multiple SMS servers
becomes an issue as the requirement increases across departments.
Our range of messaging products will satisfy a spectrum of business needs. Designed in modular
functional blocks, these products can work individually or put together for an organization to
satisfy different messaging processes.
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2. ENTERPRISE SMS SOLUTIONS
1. System Integration Modules
1.1 EasiSMS Messaging Server
1.2 EasiCommand Builder
1.3 EasiDB Alert
1.4 EasiSmartCast
2. Desktop Messaging Modules
2.1 EasiWorkgroup
2.2 Outlook Add-in
2.3 Excel Add-in
2.4 EasiSMTP
3. System Monitoring and Notifications
3.1 EasiEscalate
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3. 1.1 EASISMS MESSAGING SERVER
THE ENTERPRISE SMS GATEWAY
Enterprise Customers increasingly demand for SMS messaging solutions for client communication,
marketing campaigns to system monitoring notifications. Cost of managing multiple SMS servers
becomes an issue as the requirement increases across departments.
EasiSMS Enterprise Messaging Server 2007 (EEMS 2007) is the enterprise grade SMS gateway
server that can consolidate different messaging requirement across multiple departments and
locations to a single robust and reliable messaging server allowing better cost management and
control.
Designed to be a messaging infrastructure to manage messages between the mobile operators’
SMSC, EEMS 2007 offers various connectivity modes, giving enterprises more delivery options and
better assurance of the scalability of the messaging server.
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4. 1.1.1. Business Values
EEMS 2007 was designed to accommodate the high-availability needs of today’s critical messaging
environments. There are several features built into the product that increase availability. They
include:
• Load Balancing
• Cost-Effective Routing
• Application Name Routing
• Redundancy of GSM modems, HTTP or SMPP connectors
• Fault Tolerance
Load Balancing & Failover
Devices clustering and load balancing can be setup. Message load can be balanced among modem
pools or different SMPP connections. Failover on devices can be setup on the Enterprise edition
providing high availability on the message delivery.
Mission Critical Messaging
Truly geared for mission critical messaging, EasiSMS Enterprise Messaging Server Enterprise Edition
allows you to set the modem clusters and failover. There is no limit to the number of GSM modems
you can connect in one or multiple sites to the messaging gateway, giving you the assurance of
better backup and DR setup. Enterprise customers can setup e.g. 10 modems in Site A, another 10
modems in Site B and another 10 modems in Site C. Each site will act as a failover site for the
modems. If site A encounters poor signal or blackout, site B will take over the messaging job
automatically.
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5. Cost-Effective Routing
Messages can be routed through the most efficient mobile operator (typically home network) for
cost and delivery efficiency. Routing to GSM modems residing in each local country helps
companies to enjoy least cost charges and efficiency. For customers who absolutely need high
system and computer availability, we can target and deploy on Microsoft SQL 2005/2008 (DB
Mirroring). With this solution, no matter what hardware faults are incurred, you are ensured
uptimes that are field-proven at 99.9998%.
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6. SCALABILITY & FLEXIBLE ARCHITECTURE
EasiSMS Enterprise Messaging Server 2007 offers the industry's most comprehensive and flexible
enterprise SMS Gateway Server and designed to cater to increasing business needs across
departments.
Service Oriented Architecture
This gateway uses a Service-Oriented Architecture with a fundamental goal to align organizations
technology infrastructure more closely to its business model, giving them the flexibility to manage
the messaging gateway globally.
With a Multi-Tiered Design, you do not need to install all system components like the database and
other services into the same server. The multi-threading capability of the messaging server allows
you to scale up and scale out by deploying more arrays of GSM modems, HTTP or SMPP connectors
in multiple servers. Typically customers who have an existing database server would like to increase
their ROI by capitalizing on it instead of investing on a new server.
Security Compliance
In some enterprise environment, the Web components & Window Services are deployed behind
the firewall while the SMPP or HTTP connectors are deployed in the DMZ zone for security reasons.
Unlike a single server or appliance solution, EEMS helps enterprise clients by adhering to their
security policies.
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7. Remote Modems Deployment
You can setup your own least cost routing server for your global offices through remote modem
installation. Multiple modems can be installed on different servers at different offices around the
world. Such setup is easy and saves your company substantial recurring SMS cost and achieve
optimum delivery speed through the local GSM SIM cards.
Interoperability
Integration with corporate processes and applications is imperative for any SMS gateway solution.
EasiSMS Enterprise Messaging Server supports web services and HTTP Post methods to perform
both inbound and outbound SMS allowing external applications to interface with the gateway
easily.
Designed based on industry standards and open technologies, and Inspire-Tech dedicates
considerable resources to pre-integrating, testing, and optimizing components to work together.
The result: EasiSMS Enterprise Messaging Suite is both integrated and “integrateable” at all levels,
cutting cost, risk, and complexity while protecting your investments. The ready components (like
EasiCommand Builder, EasiSmartCast, EasiDB Alert) help developers cut down substantial
development time to achieve better project ROI and more successful deployment.
CONNECTIVITY TO MOBILE CARRIER'S SMSC
EasiSMPP is a connector module which allows you to connect directly to any mobile operators
globally. Using the SMPP standard, configuring the SMS settings with mobile operator is made easy
with EasiSMPP. HTTP methods can be supported with some customization with local operator's API
without affecting the business logic and operations.
Scale to manage high volume/ mission critical SMS
Businesses and government organizations with bulk SMS or those with mission critical messages
will prefer direct connectivity with mobile operators.
They can send and receive messages via dedicated operator short codes and customized sender's
ID, which gives them Telco-grade speeds for your services. Customers can still use our business
solutions to fulfill their business requirement without worrying about the connectivity.
Generate revenue with Micro-Billing Businesses thinking looking for opportunities to charge
customers for content download or news alerts can implement micro-billing (also known as
Premium SMS, Reverse-Billing or Billing-on-Behalf) with your EasiSMS Enterprise Solutions.
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8. 1.1.2. Application Values
Enterprise Messaging Middleware
Designed to have the ability to scale and manage 32, 64 or even more GSM modems connecting
concurrently and cater to huge message volume in any corporate environment, the gateway will
serve across departments from Marketing, Customer Service, Sales, Operations, HR and IT, allowing
different users to leverage on the same server for their messaging needs. Connectivity can run
concurrently with GSM modems and direct connection with Telco SMSC without switching servers
to tailor to any corporate messaging demand.
Service Provider Messaging Gateway
Content providers can use the SMS gateway to provide content, revenue billing services through
this gateway with simple configuration and setup. This software serves as a message handling
program, message log, reporting module to facilitate your business. For micro-billing, you only
need to apply an account with your service provider and this gateway will handle the rest for you.
EEMS is your internal gateway to your service provider.
SMS-Enabling your Processes
Stock price notification, application approval, broadcast through CRM interface, healthcare
solutions with appointment reminders require system integration with existing applications. As a
system integrator, you can seamlessly SMS-enabled existing applications with EasiSMS Enterprise
Messaging Server 2007. It provides comprehensive data logging integration methods and profiling
for effective categorization of different usage accounting on the same SMS gateway, bringing
better ROI for you.
1.1.3 FEATURES AND BENEFITS
Feature Description Standard Enterprise Edition
Edition
Device Management
Max. number of Devices (GSM Modem, HTTP or SMPP 4 unlimited
connector)
Supports multiple GSM modems Yes Yes
Remote GSM Modem(s) deployment Yes Yes
Self monitor for GSM modems (to call administrator's Yes Yes
mobile)
Signal Quality Tracking for GSM modem Yes Yes
Supports SMPP connectivity Yes Yes
SMS Counter on Devices & Quota Management and Yes Yes
email notification
Device Failover (when device fails, the failed messages Yes
& remaining pending messages in outbox will be re-
routed to the next available device)
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9. Broadcast Operating Hours (Stipulated time for Yes
broadcast to avoid sending SMS at late hours. Auto
replies & unsubscribe auto replies have mechanism to
bypass such logic)
Delivery Receipt Reports (must be supported by service Yes
provider)
Outgoing Routes Management
Smart routing by Prefixes, Number Range & Application Yes Yes
Name
Priority Managed Routes Yes Yes
Load Balancing Yes Yes
Messaging Features
Priority Messaging Yes Yes
Scheduler Yes Yes
Concatenation of long message (up to 5 SMS length) Yes Yes
Supports Unicode Messaging (Chinese, Arabic, Yes Yes
Hebrew, non-Latin characters)
Manual Resend "sent/failed" items Yes Yes
Manual Reroute of Pending Messages to next available Yes Yes
device
Blacklist Handling (Able to blacklist for single or Yes Yes
bidirectional)
Unsubscribe Handling Yes Yes
Customized View by date range/blocks of records Yes Yes
User friendly & versatile Filter & Data Yes Yes
Grouping Function
Export Message History to Microsoft Excel Yes Yes
Usage Reports by Device Usages Yes Yes
Incoming Handling & System Integration
Incoming criteria by Devices, Mobile Numbers &/or Yes Yes
Keywords
Auto reply (Flexibility to select outgoing device, Sender Yes Yes
ID, and prioritized auto reply)
Perform Actions for Integration with external Yes Yes
applications through HTTP Post, Web Services, Launch
EXE and Email.
Notification via Email and/or SMS (useful for campaign Yes Yes
forwarding)
HTTP & Web Services for SMS outgoing integration Yes Yes
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10. 1.2 EASICOMMAND BUILDER
A configurable and powerful two way interactive SMS Engine
"The ready built-in rules are comprehensive and flexible. I only need to configure and no coding
is required."
Empower your workers and customers to check prices, inventory and update processes with simple
SMS commands. EasiCommand Builder will enable you to enhance your company's productivity,
agility, scalability, and profitability.
Flexible yet powerful, this tool is a relief to all system integrators and application developers.
Mobile enabling is no longer an arduous task which may take your company huge IT investment or
long development cycles.
The power unleashed by EasiCommand Builder represents an evolution in the use of the SMS.
Developers can SMS enable their business applications to become a powerful mobile search engine
and offer additional channel to update information.
EasiCommand Builder includes the business logic and components that you need to take advantage
of new opportunities—dramatically increasing not only your productivity, but also your ability to
react quickly and precisely to changing business demands.
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11. 1.2.1 BUSINESS VALUES
Mobility & Convenience
Data search & approval process is no longer desk bound. Customers and staff can constantly check
information while on the move. There is no need to rely on administrative support or physical
presence with computers that link to your network. Best of all, SMS can be sent and received while
roaming overseas.
24 x 7 Availability
Information can be retrieved at any time, even during non-office hours. With proper authentication
process, authorized users can access to information even when the office is closed.
Accessibility
In today’s environment, mobility is becoming increasingly important. Web-enabling may be a norm
and having a mobile channel allows you to develop a stronger relationship with your customers. By
extending your processes to them, you give them faster accessibility to information and perform
transactions with you.
Secure
Interactive messaging and process updating can be done securely with SMS. Message transmission
is encrypted over-the-air and user’s number can be passed to the system for authentication.
Increasingly, mobile operators used SMS for sending passwords and banks used SMS for
transmitting transaction authorization code.
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12. 5 COMPELLING REASONS TO USE EASICOMMAND BUILDER
Improved Productivity
Customization of processes for interactive SMS is revolutionized through EasiCommand Builder.
Organizations do not need to wait for long project cycle to have interactive messaging activities in
place. A successful mobile channel can be deployed within a few hours instead of days and weeks
Reduced development cycles & cost
EasiCommand Builder identifies the typical requirements for setting up 2-way interactive messaging
and simplifies a complex customization project to configuration of settings. It helps organizations to
save development time by 90% which directly translates to tremendous cost savings
Rapid Testing
Testing is essential for every project but the process can be tedious. EasiCommand Builder allows
you to test your rules and business logic and get instant test results easily through the emulated test
wizard. Feedback can be quickly amended on the configuration settings unlike code changes in a
typical project customization cycle which often involved programmers and lengthy change request
cycle.
Enhanced Change Management experience
Businesses have dynamic requests and changes which needs quick implementation. Adapt to change
requests quickly with just a change in configuration without touching any codes. End users need not
wait too long for a change release allowing your business to move quickly with the market demand.
Reliable solution
Trust this solution because it is developed on EasiSMS Enterprise Server. EasiSMS Enterprise
Server is verified for .NET Connected, Windows Server 2003 and Microsoft SQL Server.
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13. 1.2.2 APPLICATIONS
MOBILE SEARCH ENGINE
Property Search
Mobile agents can use SMS to perform a real-time search for property listing to get the latest
property details to advise their customers. Information is extracted directly from live databases.
Price Check
Provide interactive SMS price checking services and other status information check facility to your
stakeholders. Tertiary Students can check their results, credit card clients can check their credit
availability, resellers can find out the latest product pricing and clients can check the delivery status
of their goods. Mobile checking helps to streamline your business processes and provide great
value to them anytime, anywhere.
Merchant Listing Search
Credit card companies can offer value added services like merchant listing search engine for your
customers to find your partners to enjoy great deals using your cards. Promotional and sponsored
information can be added to the search data to provide value to your merchants and customers.
Internal information search
Allow your staff to query any important information remotely without the need to dial through
VPN, simplifying the search process to less than 5 minutes.
PROCESS UPDATE
Inventory update
Allow your staff or supplier to update you on the inventory level through SMS. Simple commands
can relieve your staff the time to travel to a desktop to update.
Delivery Status updates
For dispatch services, sending the delivery code and status can help you and your customers track
the delivery without any special PDA or handheld devices.
Helpdesk Acknowledgement
Reward program companies can allow their members to send in their membership number to
check their Points balances and perform redemption via SMS. Similarly banks can allow registered
customers to check their account balance securely and subscribe to some services via SMS.
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14. DATABASE COLLECTION
Polls & Lucky Draw
Collect polls & run contests through simple configuration. Start any campaigns within short time
frame and compile customer’s database electronically in auditable manner. Contests can range from
a simple submission of information to even include special code submission to qualify the
participation
Mobile Club
Create your very own mobile club through database gathering via SMS.
TRANSACTIONS
Points award redemption
Customers can redeem his rewards securely through SMS with simple SMS commands and their
membership number. Petrol companies, credit card banking and any retail organization can
implement a mobile redemption program on top of the manual and internet redemption.
Workflow Approval
The management can approve or reject a leave approval through simple keyword command via
SMS.
Tickets booking
Customers can send in keyword and essential data to book for tickets or reserve for events. The
criteria can be stringent with exclusivity to registered customers or open to public.
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15. 1.2.3. FEATURES AND BENEFITS
Scalable
You can increase the number of processes just by assigning one keyword to one process. This is an
enterprise grade SMS messaging solution. Each process is a rule and each rule has its own
configuration. Each rule allows you to execute either a Search, Update or multiple processes.
Flexible Connectivity
SMS enabling through EasiCommand Builder is either a query or update on your databases. You can
connect to any type of relational databases like Microsoft SQL Server, Oracle, Sybase, etc.
Reduced development cost
SMS enabling your current system does not require any development effort except few hours of
query statement writing and configuration of replies, saving you substantial development costs.
Secure processes
Exclusive and important transactions can be secured with the access control list management to
validate the user.
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16. Faster Response to issues
Users’ behavior is unpredictable and the end user gets instant feedback to correct his mistake
quickly through a customizable exception message. Exceptions can also be tracked through instant
escalation notification. It allows administrators to react to problems promptly to assist the end
user.
Increase sales opportunities
You can run a campaign through SMS to attract potential customers and concurrently allow your
sales people to be informed of a new interest through the lead forward function.
Simple & Robust Test Platform
Visual and emulated tests can be conducted to check all your process settings before rolling out for
production. The built-in rapid test tool reduces testing cycles from days to hours.
Audit Trail
All message history can be logged into database or text files for archival. Organizations can track
the transactions and view reports by campaign.
Smart Data Management*
Some queries (e.g. Property Search) can generate multiple records when the criteria is met. This
may run into multiple SMS or never ending number of messages. Delivering all information may
result in undesirable costs for the hosting organization and irritation to the requester. Truncating
the messages may not be a satisfactory result as requester often prefers the option to ask for
more. EasiCommand Builder can formulate paging rules to allow specific number of records to be
delivered and a common to indicate an interest to ask for more.
Sponsorship Management*
Outgoing SMS always has a transactional cost. Some cost can be defrayed through creative
sponsorship by your organization’s partners. The module has a built in sponsor message
management function to allow insertion of sponsor messages on each outgoing message and
provide comprehensive reports on the message hit rates.
*These features are available for the Enterprise Edition only.
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17. 1.3. EasiDB Alert
Fast-moving organizations need to respond immediately to changes in business information and
provide value added services like important alerts to customers and staff. Messaging alerts (SMS) is
the ideal platform to deliver such notifications in a timely manner.
To rapidly enable the business to send out SMS alerts from their existing systems and business
processes, EasiDB Alert 2006 is the solution for rapid deployment of such implementation without
any customization to your systems. It works with relational databases and function like triggers
based on rule-based definition of the criteria through simple settings
1.3.1 Applications
A. Database Support
It supports relational databases like SQL Server 2005, SQL Server 2000 and Oracle 9. Data
stored in any of these databases can be monitored for any changes to define the trigger
conditions in EasiDB Alert.
B. Flexible Criteria for Monitoring
The monitoring criteria can be based on Add, Update or Delete or any form of changes to
the database. Conditions can be configured to define the rules more intelligently to meet
business needs.
For e.g. Conditions can be set
• where Transaction value is more than 1,000
• where Status = Approved
• where customer type = Alert subscriber & withdrawal amount > than $3,000
• System setting has been deleted
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19. 1.3.2 Business Values
EasiDB Alert
Fast-moving organizations need to respond immediately to changes in business information and
provide value added services like important alerts to customers and staff. Messaging alerts (SMS) is
the ideal platform to deliver such notifications in a timely manner.
To rapidly enable the business to send out SMS alerts from their existing systems and business
processes, EasiDB Alert is the solution for rapid deployment transactional triggers without any
customization to your systems. It works with relational databases and function like triggers based
on rule-based definition of the criteria through simple settings.
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20. Works on Processor License
Business Applications
Credit card limit exceeded
Critical record changed
Inventory Update
Can be integrated with any database to pull off triggers that can be sent out
as an SMS.
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21. 1.4 EasiSmartCast
In today’s enterprise environment, we have large amount of information that are stored in
relational databases like Microsoft SQL Server, Oracle, Sybase SQL Server and many others. These
databases contain useful customer transactional information. One of the many business processes
involves transformation of the data to generate reminders and alerts for specific events.
The important aspect of business process we are focusing on is automated mobile alerts and
reminders. EasiSmartCast is an enterprise software solution that integrates into existing database
(reading table or view) and transforms raw data to a mobile reminder and alert service with 0 code
integration. Businesses are happy to know that EasiSmartCast helps them cut down significant
development time and cost to bring up such mobile alert services.
1.4.1 Features and Benefits
0 CODE INTEGRATION
Faster Access to market
EasiSmartCast does not require any application interface or code development as it only need to
query existing database and transform it to a mobile service. There is no development, no code
maintenance required when organizations use EasiSmartCast, giving their services faster access to
market and lower project management cost.
Adaptive Change Management
Designed to be rule based configuration, a change in business rule is only a few clicks on the web
interface and no programmers or code changes is required. Effectively, a change in criteria only
takes the administrator only few minutes to modify the rules in EasiSmartCast as compared to a huge
change management control required in a typical project development cycle.
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22. MESSAGING FEATURES
Customizable SMS Message
In a batch broadcast, the template of the message remains the same with the exception of
important data which needs to be customized. EasiSmartCast allows the SMS output to be
customized by the fields provided in the so that each recipient receives a message that is
customized for them. All customized information is extracted from the database real-time at the
instance of task execution.
Supports Unicode Messaging & Long Messages
Messages can be sent/received in alphanumeric and/or Unicode. (Chinese, Arabic, Thai). Messages
also support long messages without truncating the messages into parts.
Advanced Scheduler
EasiSmartCast has an advanced scheduler function to allow the administrator to configure the rules
by hourly, daily, weekly, monthly, yearly. Flexible task recurrence can be created with the
scheduler.
Recurring tasks like sending loan approval notice can be set daily during weekdays at 4.30pm (after
operational cut-off time) to send out alerts to the affected customers. One-time seminar reminder
can be set to trigger at specific time to query the event database and broadcast to the registered
attendees.
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23. SYSTEM MANAGEABILITY & INFORMATION TRACKING
Easy Access & Tracking
EasiSmartCast has a user-friendly web-based configuration tool which allows the administrator to
create rules and input the selection criteria and the scheduled time for each task. The rules and every
customized message sent can be viewed easily from the browser with secure login by the authorized
user.
Message History
All merged messages generated from the rules will be stored in the Sent Items and viewable by
authorized users through their browser. Messages can be filtered by rule name and reports can be
generated and exported to Excel or PDF format.
Secure Login
Leveraging on EasiWorkgroup user management function and authentication, organizations can
choose between deploying on database authentication or via Active Directory authentication. Both
authentication methods provide secure login process.
1.4.2. Applications
APPOINTMENT REMINDERS
Managing appointment reminders on a micro level is not practical for large organizations. Each day,
many appointments are logged into a centralized management system which tracks the personnel
involved, the customer information and the appointment time. Appointment information is
dynamically updated on the centralized management system and any advanced scheduling of
appointment alert on a separate system will cause a lot of coordination problem.
To generate accurate appointment reminders, EasiSmartCast can be scheduled based on the
criteria of query. Reminder rules can be configured by “2 hour in advance” or “1 day in advance” or
other criteria that suits the business objectives. EasiSmartCast selects the notification recipients
and create the alert message based on the most current data.
Hospital appointments
Dental appointments
Appointment with legal advisors
Beauty appointments
Government services appointment reminders
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24. GENERAL REMINDERS
Today companies and government agencies issue letters and emails to remind customers on
certain payment due. Such information is stored in their existing application systems and
databases. Generating such reminders via SMS requires only rules configuration on EasiSmartCast
and no changes to their existing applications.
Payment/Overdue Reminders
Tax payment due
License renewal
Utilities payment due
Credit card overdue reminder
Insurance Premium reminder
School Fees reminders
Overdue books reminders
Services Reminders
Routine health checkup
Children Immunization reminder
Seminar/Conference reminder
TRANSACTION & EVENT ALERTS
Companies & government agencies are creating better customer experience through value-added
information alerts via SMS. At daily cut off time, EasiSmartCast is scheduled to run through the
criteria of selection to pick out the customers who needs notification of a particular transaction
which affects them. The selection criteria can be extended to even customer preferences and
message will be customized with the information related to the customer.
Financial Alerts
Incoming Remittance notice
Loan Disbursements notice
Standing Order status notice
Loan Approval notice
Returned cheque notice
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25. Government Services Alert
Offence Notices
Payment receipt acknowledgement
Application status notification
Other Alerts
Daily/Weekly supplier price updates
Salary receipts notice
Flight Check-in Notification
Examination Results Notifications
Latest reward points balance
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26. 2.1 EasiWorkgroup
The 4th Generation EasiWorkgroup was released in Nov 2007. With greater improvements to its
predecessor, EasiWorkgroup 2005, EasiWorkgroup 2007 will impress upon many enterprise
customers.
Being the most popular SMS Messaging Server solution for corporate message and SMS broadcasts,
EasiWorkgroup earned praises from many clients from financial industries, government and even
to SMBs for its intuitive interface and powerful features. During our previous upgrade in August
2006, the smart incoming SMS routing allows replies to be matched back to the sender easily and
batch SMS is certainly powerful to achieve huge customised broadcast SMS.
With increasing adoption of messaging by businesses to send promotional SMS to customers,
EasiWorkgroup 2007 is all ready to help businesses respect their customers' privacy and abide to
the SPAM Control Act. Though businesses may not want their customers to unsubscribe, respecting
customers wish instead of irritating them will protect their reputation better. The latest Automatic
Unsubscribe feature is so relevant and many customers are wowed by the ease to manage
unsubscribe. Complaints have been made by SMS recipients that some companies have been so
insensitive to send out SMS blasts to them even at late hours and midnights! EasiWorkgroup is all
ready to help businesses overcome this via operating hours management. By setting the operating
hours duration, EasiWorkgroup 2007 will intelligently stop messages from sending out and resume
on the following day.
In 2008, 2 add-ins are extended to EasiWorkgroup to give end users more choices of achieving their
communications productivity. End users can easily send out SMS from their Microsoft Outlook or
Excel application by only few clicks.
SMS messaging is not just about getting a SMS Gateway Server, it is about understanding the real
business needs and users' interactivity with the system. Inspire-Tech takes stride in providing great
customer experience through providing user-friendly web interface, integrated add-ins and
comprehensive functionalities. EasiWorkgroup is the ideal corporate desktop messaging solution
for any organization!
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27. 2.1.1 Business Values
EasiWorkgroup 2007 is the 4th generation enterprise grade web based desktop messaging
solution. Empowering multiple users to send and receive SMS, EasiWorkgroup 2007 is the absolute
solution for companies and government agencies to experience convenient and user-friendly SMS
messaging from the desktop. It is designed for secure and effective corporate messaging with
scalable capabilities.
Here are the top 10 reasons how EasiWorkgroup 2007 can help your organization improve
communication and manage reminders effectively:
1. Time Sensitivity & Control
SMS delivery at late hours can cause irritation to recipients. EasiWorkgroup suspends any
pending jobs during the non operating hours and resume delivery on the next day without
manual intervention. This feature empowers large broadcast (>50,000 SMS) without a need
to break into many smaller broadcasts.
2. Gatekeeper & Spam Control Compliant
EasiWorkgroup captures unsubscribe requests and prevents any more SMS from reaching
them on subsequent broadcast. This feature ensures that the organization is compliant to
Spam Control Act.
3. Comprehensive Internal & External Address Book
EasiWorkgroup provides the flexibility to manage contacts. Each user can store his own
contacts and groups in his own profile and manage his own data privately. Individual users
also have the option to import and group shared contacts under their own profile.
Contacts can be grouped into multiple groups and imported directly as groups. Multiple
levels of grouping (sub-groupings) resemble the hierarchical structure of contacts for easier
contacts group management. Common contacts can be shared and used by all users in the
organization through the Public Contacts feature.
To avoid duplication of customer database, organization can provide shared contacts from
Active Directory or external applications like CRM, ERP systems through database
synchronization into the public profile.
4. Expandable Fields Without Customization
With increasing number of mobile numbers associated to individuals, EasiWorkgroup
supports multiple mobile numbers to one contact. Companies can increase contacts fields
without customizing the application.
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28. 5. Reduce Time to Customize Messages
The powerful batch SMS function allows people to use their Microsoft Excel file of contacts
and columns of information to be merged into the message, giving each recipient a
personalized message e.g. Dear John, your child’s average score is 89%.
6. Smarter Message Routing
Unlike email, SMS number is a common number where the recipient cannot designate the
intended reader of the message. Messages can be routed smartly to the sender rather than
get stuck on the administrator’s Inbox. User can opt to be informed on their email on new
inbound SMS.
EasiWorkgroup also support SMS -> email feature, , mobile users without internet
connectivity the ability to send out email with SMS. He can SMS with this format <email
address> <message> and EasiWorkgroup will forward an email to the <email address> with
the <message> as email body.
7. Enhanced User Experience
Messages can be delivered and displayed in multiple languages on the browser and the
phones. It supports long messages without truncating messages into multiple “broken”
SMS. Recipients enjoy a better reading experience on the messages. EasiWorkgroup 2007 is
AJAX enabled and end users will appreciate the more responsive web interface.
8. Save Cost & Better User Control
Messaging can be made available to anyone in the organization without having to install any
applications. As a secured web-based solution, EasiWorkgroup helps organization save
tremendous implementation costs and maintenance costs over install-based solutions.
Recurring SMS cost can be significantly high if it is not managed properly. EasiWorkgroup
allows organization to manage usages through quota management and periodic reporting.
This approach provides good governance and avoids unnecessary wastages.
9. Secure & Integrated Login
EasiWorkgroup 2007 supports authentication via Active Directory, providing end users the
ease of signing in the application without having to remember a new set of username and
password and saves the administrator significant time to manage users.
10. Seamless Integration with Email client
Users can opt to use the web interface for messaging or use their email client to send SMS.
All message history will be consolidated under the user’s profile, detailing every msg. sent.
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29. 2.1.2. Applications
Here are some real life experiences given by our clients on how they have found EasiWorkgroup to
be so useful in fulfilling their business needs. Unlike some SMS gateway or software,
EasiWorkgroup is versatile, user-friendly and its ability to serve multiple users in an organization is
one of its key adoption reasons.
Banking & Finance
Relationship managers are able to login to their own profile and manage their own
customer numbers and send out group SMS to inform customers on special financial
news.
Debt collection officers can login to send payment reminders to individuals and track
their responses.
The priority selection allows business users who need to send out time critical
messages to put higher priority on their SMS ahead of some marketing messages.
The operating hours feature helps to auto stop and resume sending on the following
day. End user does not worry whether the SMS broadcast can finish before specific
time and the company maintains its reputation of not disturbing customers at late hours.
All messages sent and received are stored in the message logs. The message logs can be
filtered and exported archival and data analysis purpose.
Retail & Marketing & General
Sending promotional broadcast can be so easy with the Batch SMS. Simply upload an
excel file with the mobile number list, type the message and send.
The Sender ID / number masking capability allow some companies to do branding on
their messages to show their companies' or product brand names.
Spam complains may be the worry of some responsible companies. With the
automated unsubscribe feature, customers can opt out easily by sending in a pre-
defined unsubscribe keyword.
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30. Manufacturing
Using EasiWorkgroup for general messaging and marketing has been very useful.
One Gas company uses the Batch SMS function to greet and remind customers of the
gas installation appointments. They don't need full automation yet and their system
can generate the data onto an excel file. One of the customer service officer uses it to
upload for hundreds of appointment.
Some companies are happy to know that EasiWorkgroup allows many users to go
online to send SMS. However, they are worried about losing control on the SMS cost.
They find the Quota Management feature and Usage Reporting very useful in
monitoring and managing the running costs and avoid abuse on the system.
For companies with CRM system and ready customer databases, they just need the
Enterprise Edition to synchronize the customers' mobile numbers with EasiWorkgroup
without having to manage 2 sets of customer data.
Associations & Religious Organizations
Different event managers in the association or churches and other religious
organizations are able to send out event reminders to their members rather than using
their own personal hand phones.
When collecting responses, they can make use of the Inbox, Filtering & Export to
Excel feature.
The ability to receive email alert on any incoming SMS saves them time to login to the
system to check on incoming responses.
Education
Schools find the address book and the ability to sub-group the contacts useful in
organizing the classes and levels.
Some schools use it to inform parents to RSVP on school events. Through the inbox,
filtering function and export capability, the administrative manager is able to get the
responses and plan the turnout better.
Sending interim reports over SMS can be so easy. All the students points are already
stored in Excel file. With the Batch SMS function, each parent receives the result of
their child through SMS.
APIs are provided for some clients who want to integrate through EasiWorkgroup to
send out SMS. The API also takes care of the username and quota and detailed log of
the messages can be viewed through the web interface.
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31. 2.1.2. Features and Benefits
USAGE MANAGEMENT
Flexible Quota Management
Usages can be controlled through setting quotas for individual users. Quotas can be reset
automatically or manually. It can be turned off according to the administrator’s discretion for all
or selective users.
Database or Active Directory Authentication
Organizations can choose between deploying EasiWorkgroup on database authentication or via
Active Directory authentication. Both authentication methods provide secure login process.
Reports
Usage reports and message history can be generated by parameterized date duration. Each user's
monthly usage can be exported to PDF or Microsoft Excel format for archiving and printing.
MESSAGING FEATURES
Supports Unicode Messaging & Long Messages
Messages can be sent/received in alphanumeric and/or Unicode. (Chinese, Arabic, Thai).
Messages also support long messages without truncating the messages into parts.
Batch Messaging
Adhoc messaging can be done through uploading a Microsoft Excel file with simply one column of
mobile numbers. Personalized messaging can be made through merging the SMS content with
the column of information stored in your Excel file.
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32. Quick Messaging Functions
Quick forwarding, reply and resend are some productive functions made available on
EasiWorkgroup to make the messaging experience more interactive and intuitive. At a glance on
the message Inbox or Sent Items, the user can choose to react to a message through the
corresponding shortcuts.
Forward as Email
Each user can opt to receive email forward of every incoming SMS into his inbox so he will not
miss out on any messages even if he did not check his Inbox on the web.
Reminders
Recurring SMS reminders can be setup and managed easily with the Reminder function. At the
specified period, a SMS will be sent out to the recipient(s). Recipient name can be customized in
the message.
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33. CONTACTS MANAGEMENT
Public & Private Contacts Group Management
Contacts can be stored in individual users’ own “Private Contacts” and grouped in the multiple
groups under the private list which is exclusive to the user. Corporate shared addresses can be
stored in “Public Contacts” which are administered and updated by the administrators for all users
to use. Groups can be created in both Public and Private Contacts.
Grouping & Sub-Grouping
Contacts can be grouped into single level group name and even sub-level grouping. Both Public and
Private Contacts support sub-grouping. This feature is useful for hierarchical organization contacts
management.
Ease of Import
Mass import of contacts can be done through the Import Contacts function. Each field is mapped
according to the columns found in the user’s Microsoft Excel file. The process is simple and fast.
Contacts can be imported straight in an existing group or a new group.
Supports multiple mobile numbers
Increasingly, people own more than one mobile numbers or the contact may be associated with
more than one number. The use of Primary & Secondary mobile number allows the sender to reach
the recipient easily with storing ONE contact instead of creating separate contact name to
represent one person.
Customizable Contact Fields
The application comes with customizable contact fields to facilitate organizations which need some
fields that are not found in the packaged solution. The administrator can configure the system’s
additional contact fields and even associate the contact field as a mobile number field. This means,
the mobile number field can be expanded beyond just 2 numbers to even 3 or even more.
Database Synchronization with MS SQL/Oracle/Active Directory
To avoid duplication of customer database, organization can provide shared contacts from Active
Directory or external applications like CRM, ERP systems through database synchronization into the
public profile. There is no need to import contacts from another database into EasiWorkgroup for
your end user to use the contacts. Even if the contacts' mobile number has been updated in your
primary application database, it will be updated in EasiWorkgroup.
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34. CORPORATE MANAGEMENT
Auto Unsubscribe and Filtering
Unsubscribe function is configurable by administrator in application settings. The application is able
to capture unsubscribe requests and prevents any more SMS from reaching them on subsequent
broadcast. This feature ensures that the organization is compliant to Spam Control Act.
UNSUBSCRIPTION LIST
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35. Operating Hours restrictions for SMS delivery
SMS delivery at late hours can cause irritation to recipients. EasiWorkgroup suspends any pending
jobs during the non-operating hours and resume delivery on the next day without manual
intervention. This feature empowers large broadcast (>50,000 SMS) without a need to break into
many smaller broadcasts.
Message Logs Management
Users can view their own personal Inbox, Outbox & Sent Items. Inbox stores the incoming SMS that
are routed to the individual's inbox. It uses an intelligent routing logic to route back responses from
recipients to the Sender. They can view their message history for as long as the data is stored in the
database. The administrator has audit history of the message sent by individuals. Messages deleted
from the end user view are still stored unless the administrator purges the historical data. Message
logs can be export to Microsoft Excel easily.
Powerful Search & Filter function
Prior to exporting, users can make use of the powerful filtering tool within the message log to filter
the messages by date/time range, name, mobile number or even message content to search for
data they want to see.
Customizable Views
some user like to see a few rows of records while some would like to see hundreds of records at
one go. By empowering the users to customize the view on their own, EasiWorkgroup user
interface is designed to make search and viewing experience more wonderful than any other SMS
solutions. Each user has their own profile and customizable view of the message logs. This means
our customers do not need to ask for "customization" to the application to increase/reduce page
view.
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36. Feature Description Standard Enterprise Edition
Edition
Contacts Management
Personal Contacts & Group Management Yes Yes
Public (Shared) Contacts & Group Management Yes Yes
Supports 5 additional contacts fields customization Yes Yes
Supports unlimited sub-grouping Yes Yes
Import contacts via Microsoft Excel Yes Yes
Database Synchronization with MS SQL/Oracle Yes
databases/Active Directory
Messaging
Supports Unicode messaging and long SMS Yes Yes
Quick Messaging, Forwarding & Reply Yes Yes
Multiple numbers support Yes Yes
Personalized Greeting Yes Yes
Batch Messaging & mail merge function Yes Yes
Customizable Sender ID on outgoing message (masking of Yes Yes
Sender ID) *
Gateway must support
Intelligent incoming SMS routing to sender with email Yes Yes
notification option
Remote email sending via SMS Yes Yes
Recurring Reminder Messaging Yes
Corporate Management
Allow EasiXchange 2007 or EasiSMTP 2007 integration for Yes Yes
user management
and message history logging
Microsoft Outlook Addin or Microsoft Excel Addin)
Usage Reports and Message history reports. Ability to export Yes Yes
to Excel & PDF
User Access control and Quota Management Yes Yes
Auto unsubscribe & filtering Yes Yes
Active Directory Authentication for Login Yes
Operating Hours restrictions for SMS delivery Yes
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37. 2.1.4. Application Connectors
EasiSMTP:
This is an Email to SMS add on module. Users can store mobile numbers as email addresses and
send SMS easily via their email client. EasiSMTP can accept both numbers and group name as email
address prefixes.
EasiXchange:
This is also an Email to SMS add-on module. The method of message sending differs slightly from
the EasiSMTP where end users send email to a designated mailbox where the EasiXchange service
will regularly check and calls EasiWorkgroup for processing new emails. End users can make use of
the group names stored in EasiWorkgroup to send out bulk messages to groups even through
simple emails without having to login.
Microsoft Outlook Add-in:
Sending SMS can be as easy as sending email by clicking on the Outlook Address book through the
Outlook Add-in.
Microsoft Excel Add-in:
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38. Sending bulk SMS to customers can be much easier by a few clicks on the Excel interface rather
than having to organize the file and upload to a web page. The Excel Add-in is designed to make
bulk SMS sending much more convenient.
RELIEF USERS ON ROUTINE BATCH NOTIFICATIONS
If you realized your user is routinely uploading specific files for broadcast on specific
reminders/event alerts, you may want to consider using EasiSmartCast to automate the process.
e.g. A law firm has been manually checking his appointment system and manually typed the SMS
reminder in EasiWorkgroup on a daily basis to inform his customers on their appointment schedules.
As the initial volume was low, EasiWorkgroup has served the needs well. However, as the firm grew
in size and clientele, this manual keying in becomes too mundane and subject to errors by
administrative staff. There is at least 50-100 reminders to send out per day. Automating the process
is a better option.
EasiSmartCast fulfill the needs by performing a scheduled query to pull out all the appointment
details and sends out customized appointment reminders to each customer.
2.2. Outlook Add-in
What can be more user-centric and intuitive for end users than to ask them to stay in their most
frequently used Microsoft Outlook to send out SMS?
Users enjoy sending SMS directly from the Outlook address book rather than to synchronize the
contact list with the SMS software without switching back-and-forth from Outlook and the SMS web
interface.
The EasiWorkgroup Outlook Add-in allows recipients’ mobile numbers to be acquired directly from
Outlook address book, saving you the effort to import and synchronize.
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39. KEY FEATURES:
Support for Address Books & Distribution List
Message recipients can be selected from your Microsoft Outlook personal, office, and global
address books. You can even create distribution lists for frequently used groups of recipients.
Adhoc Number
If the mobile number of recipient does not appear or is not stored inside your Outlook address
book, you can simply type in the mobile number instead of making a new entry. That helps to save
time from creating new entry if you need to send out important messages urgently.
Scheduled Messages
Outlook add-in SMS provides an option to send a message immediately or to be sent at a scheduled
date and time. The scheduled messages stored in the server will be sent out accurately even after
working hours.
Prioritized Messages
With Outlook Add-in, you can categorize all messages into high, normal and low priority which
allow you to prioritize your messages among other users in the organization.
Archived Message History
Sent SMS can be viewed from a special “SMS Messages” folder created in Outlook in the same
manner as you organize your emails. Concurrently, you can go to EasiWorkgroup website to review
all your sent messages.
Long/Concatenated Message & Unicode Message
There is no word restriction on your messages. In addition, the Outlook add-in is able to support
Unicode message, for example, Chinese, Arabic, Thai, etc.
Quota Management
Usage control and quota management is set at EasiWorkgroup so you still enjoy the same control
like EasiWorkgroup web.
2.3. Excel Add-in
Sending bulk SMS will be very convenient as you can do it directly from the Microsoft Excel
program. If you have the habit of storing or exporting address list to an excel file or your mailing list
is very big that uploading it may result in timeout over the internet, you’ll find the Excel Add-in a
great help. You will be able to send customized messages to the mass. If you want to send to
selected range of recipients among your contact list, you can simply select the data range.
EasiWorkgroup Excel Add-in supports both Microsoft Excel 2003 & 2007 versions.
Key Features and Benefits
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40. Scheduled Messages
Excel Add-in SMS provides an option to send a message immediately or at a scheduled date and
time. The scheduled messages stored in the server will be sent out accurately even after working
hours.
Prioritized Messages
Imagine there are some messages queued by your colleagues and you need to send out the
broadcast urgently to “supersede” their jobs. Excel add-in allows you to set your message to the
high priority.
Archived Message
For Excel add-in, you can view your archived message from RapidSMS website to review all your
sent messages.
Long/Concatenated Message & Unicode Message
There is no word restriction on your messages. In addition, Excel add-in is able to support Unicode
message, for example, Chinese, Arabic, Thai, etc.
Quota Management
Usage control and quota management is set at RapidSMS so you still enjoy the same control like
RapidSMS web.
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41. 2.4 EasiSMTP
EasiSMTP 2005 is a robust windows service that converts email (*.eml) sent by Lotus Notes,
Microsoft Outlook & other email clients into SMS instantly. Emails are sent to a predefined email
alias e.g. 41234567890@mysms.com where 41234567890 is the mobile number.
EasiSMTP 2005 is tested on Windows SMTP on IIS 6.0 but will work on other SMTP services.
2.4.1 Application
EasiSMTP can be used in 3 areas:
Desktop Messaging End users who wish to use email clients (e.g. Outlook or Lotus Notes) to
send out SMS. In this method, all the SMS are stored in Outbox/Sent Items folder and users
can make use of Distribution List for group messaging.
System Monitoring Notification for existing monitoring applications (supports paging using
41234567890@mysms.com format) that wish to migrate to SMS
System Integration Existing applications that requires SMS delivery via email interface.
Developers prefer to use email to integrate the SMS gateway with their applications can use
EasiSMTP.
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43. Users who wish to forward critical emails (or from some known email address) to SMS.
2.4.2 Features and Benefits
EasiSMTP can be used for few business needs, namely System Monitoring Alerts, System
Integration & Desktop Messaging. Here are some features which highlight how EasiSMTP works
more than just a simple email conversion to SMS program. It consists of several configurable
parameters that can be modified to cater to different organization’s needs. Sender ID
Customization Organizations can configure their SMS delivery with customized Sender ID (also
known as Masked Sender ID / TPOA). Organizations can restrict the sender ID customization to a
corporate unified ID or allow individual users to define their preferred ID within the email content
that is designated for SMS conversion.
Easy to deploy EasiSMTP is a server-based windows service with some configuration by the system
administrator. There is no need to install any components on client's machine or amendment of
system codes. It is very easy to start a system monitoring function or desktop messaging capability
for an organization without too much training or setup. Once configured, systems can be
configured to send out emails to EasiSMTP for conversion to SMS and end users can start sending
emails via their email clients to the designated email domain for SMS delivery.
Flexible setup for corporate messaging EasiSMTP can work independently or leverage on the user
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44. management feature of EasiWorkgroup to manage users and their usages. It has the flexibility to
configure as an independent program which interacts with EasiSMS Messaging Server for SMS
delivery or leverage on the comprehensive user management function of EasiWorkgroup to meet
different organization’s needs.
Multiple recipient's support Messages can be delivered to single or multiple recipients by
specifying the email addresses that are compliant to the EasiSMTP format.
Leveraging on EasiWorkgroup's A ddress book Group Messaging is much easier with the use of
group names set up in EasiWorkgroup. Each user's individual contacts that are grouped in
EasiWorkgroup can be automatically used for group messaging through
“groupname@domainname” format, making group messaging an easy task via email.
Long Message Support Messages sent via EasiSMTP are not truncated into multiple messages but
delivered as one full message on the recipient's phones*
*Only recipient phones that do not support long SMS cannot read long messages.
Unicode Messaging Support Email content can be written in Unicode text like Chinese, Arabic and
the content is not lost while converting from email to SMS. It can be deployed in any countries
without any worry for language compatibility issues.
Auto Acknowledgement EasiSMTP provides an auto acknowledgement to users for message
delivered to the SMS gateway so that end users do not need to worry whether their messages have
been received by the server or probably "lost in no where".
Low resource utilization EasiSMTP is a low CPU usage windows service. It can provide high
throughput conversion with very little consumption of the CPU memory.
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45. 3.System Monitoring & Notifications
Ever thought of sending critical system alerts to someone to rectify an issue immediately?
With an increasing number of systems and issues to monitor, system administrators and
information security personnel need more than few good system monitoring and intruder
detection solutions.
Effective enterprise system and security monitoring should consist of a robust monitoring server
that has an intelligent notification process to alert critical staff for real-time rectification of critical
problems.
EasiEscalate 2006 is designed to complement many reputable systems monitoring software to
provide smart and effective SMS and Email notifications.
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46. 3.1 Business values
Prompt and effective notifications
Many solutions offer sophisticated reporting and comprehensive monitoring of servers, hardware
and applications but very often, staff may not respond fast enough to issues as problem flags and
alerts are often missed out as staff does not stay perpetually online to monitor the issues log or
check their emails. Organizations need an effective notification process which can push out alerts
promptly to the duty personnel for immediate actions.
EasiEscalate 2006 delivers SMS notification, which is considered a more effective alert notification
channel as it is a push technology and staff need not stay deskbound to receive such alerts.
Better Assurance
Besides pure notification which is only one way down EasiEscalate 2006 provides better assurance
to IT managers that issues are not ignored.
An escalation process is built in to ensure proper acknowledgement is received before an issue is
closed. Otherwise, the notification will trigger the next level and shows possibility of negligence by
the earlier staff. Such process provides a checking mechanism and alert recipients take on
ownership of the issues giving better accountability quality control on issues management.
Unified notification centre
EasiEscalate 2006 can be positioned as a centralized notification centre for system monitoring
purposes. All monitoring applications route the email notification to EasiEscalate 2006 and it
becomes the clearing house for the alerts and notify the contacts accordingly.
With this, organizations can save on huge project development costs to achieve SMS notification
enabling for individual system monitoring servers since EasiEscalate does not require any changes
to existing systems. Such consolidation allows the IT managers to get a centralized view, saving
time and resources to monitor all system events.
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47. 3.1 Features and Benefits
Superior notification, savings on downtime
In today’s environment, system administrators receive email notification when a service, hardware
or network is having issue. Often, these services are so critical that an hour down time could
potential cost million of dollars. As such, email notifications are insufficient. EasiEscalate is able to
convert ANY critical email, compare to a rule, and notify based on the notification group assigned.
2 channels, multiple levels escalation
Both email and SMS can have different contacts. This is useful if you have a deskbound team and
on site team. Contacts can also be on multiple levels. The flexibility allows assigning different
priority to different supporting contacts. Escalation can be continuous for very critical event that
warrants immediate attention.
Intelligent text extraction
Often, system alert emails are lengthy and cannot be customized in some monitoring solutions.
Through EasiEscalate’s visual text extractor, you can customize a smart text extractor for the
specific contents on the email. These contents are transferred and made available in the SMS
composition screen.
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48. Comprehensive Reports and Issues Monitoring
Incidents can be tracked online and generated as reports for analysis and archival. Reports provide
statistical information about the occurrence of problems and insights on staff readiness to react to
problems.
Robust, yet user friendly interface
EasiEscalate is developed on Windows .Net Framework 2.0. The windows service ensures the
service is robust for 24x7 operations. The user friendly interfaces empower users to setup the rules
and test them before production. This will enhance the productivity and ensure the rules can be
deployed quickly to production.
Compatibility to industry products
EasiEscalate is compatible with all monitoring solutions that support email notification (SMTP). We
have successfully tested and integrated EasiEscalate with Microsoft Operations Manager (MOM)
2005.
Technical Information
SYSTEM REQUIREMENT
Server Requirement:
Hardware
Server with a processor speed of at least 1.5 GHz or above
Supports Pentium IV 2.8 MHz processor and above (for low processing volume)
RAM minimum 512 MB, 1 GB Recommended (1 processor license)
1 GB Available Hard disk space
LAN connectivity/Internet connectivity for product activation
GSM Modem(s) for modem connectivity (See supported modem list below)
Software/Operating System
Windows 2000 Server/Windows Server 2003 with SP1 (Recommended)
Supports Windows XP Professional SP 2 (for low processing volume)
Microsoft .NET Framework 2.0
Internet Information Services (IIS) 6.0 with common files
Simple Mail Transfer Protocol (SMTP) service
Microsoft SQL 2005 / SQL 2005 Express/ SQL 2000
Others
SMPP account (for SMPP connectivity)
Internet connection is required for product registration, vGSM and SMPP connectors.
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49. Client Requirement:
(For web based system administration and reports viewing)
Hardware:
Pentium IV and equivalent processor or above
256 MB RAM
100 MB Available Hard disk space
LAN connectivity/Internet connectivity
Software/Operating System:
Windows 2000/XP Professional
IE Browswer 6.0 and above
Supported Modems:
Nokia 30
Wavecom WMOD2
iTegno WM1080A & 3000
Telular SX5e
Falcom
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