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Is it Time to Rethink
       Your Website?

      Farra Trompeter, Big Duck

             NeighborWorks America
                 December 11, 2012


                               bigducknyc.com
bigducknyc.com
#DCNTI
@farra
@bigduck




           bigducknyc.com
Name that Year…




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1998



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2005



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2004



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1995



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2006



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1996



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1999



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2001



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2003



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2007



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2012



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Quite a journey, huh?!




                     bigducknyc.com
What we’ll be talking about:
•    What’s changed over time
•    Website redesign case studies
•    What makes a good website today
•    Questions & discussion




                                       bigducknyc.com
A great website has…
•    Solid goals and specific audiences
•    Clear navigation and compelling content
•    Brand consistency and engaging design
•    Robust tools for managing content and
     building relationships




                                          bigducknyc.com
A great website in 2012 has…
  Content strategy that’s connected to
   goals and audiences
  Integrated social media to become part
   of a larger, more direct conversation
  Design that creates an experience and
   helps it stand out from the crowd
  New technology considerations for
   viewing and tracking



                                        bigducknyc.com
Case Studies




               bigducknyc.com
Coast Guard
Foundation




              bigducknyc.com
bigducknyc.com
bigducknyc.com
Set goals based on user needs.




                           bigducknyc.com
bigducknyc.com
Organize content and test.




                             bigducknyc.com
Detail page content & type.




                              bigducknyc.com
Develop wireframes & design.




                          bigducknyc.com
Design page templates.




                         bigducknyc.com
Launch and update.




                     bigducknyc.com
bigducknyc.com
Citizens’ Committee
for Children




                      bigducknyc.com
bigducknyc.com
bigducknyc.com
Set goals based on user needs.




                           bigducknyc.com
Determine content priorities.




                           bigducknyc.com
bigducknyc.com
Organize content and test.




                             bigducknyc.com
Detail page content & type.




                              bigducknyc.com
Develop wireframes & design.




                          bigducknyc.com
Design page templates.




                         bigducknyc.com
Launch and update.




                     bigducknyc.com
bigducknyc.com
bigducknyc.com
New York
Peace Institute




                  bigducknyc.com
bigducknyc.com
Positioning & Personality
“the go-to team for mediation and
conflict response”
•    Urban          •    Expert
•    Friendly       •    Responsive
•    Fearless       •    Robust
•    Passionate     •    Dynamic
•    Inclusive      •    Adept




                                      bigducknyc.com
CONFLICT
HAPPENS.
YOUR DISPUTE
WON’T RESOLVE
ITSELF.                                                                 LET US GET IN THE MIDDLE.



                MEDIATION HELPS YOU GET
                WHAT YOU NEED, WHETHER
                IT’S A FINANCIAL SETTLEMENT,
                A WAY TO SEE EYE-TO-EYE
                WITH A LOVED ONE, OR JUST
                A CHANCE TO BE HEARD.




                                         LET US GET IN THE MIDDLE.
                                         WWW.NYPEACE.ORG




                                                      RITA RESOLUTION
                                                      MEDIATOR




                                                      346 BROADWAY, SUITE 400W
                                                      NEW YORK, NY 10013
                                                      T: 212.333.2222 X11
                                                      F: 212.333.2220
                                                      RRESOLUTION@NYPEACE.ORG




                                                                        MANHATTAN MEDIATION CENTER        BROOKLYN MEDIATION CENTER                              WWW.NYPEACE.ORG
                                                                        346 BROADWAY, SUITE 400W          210 JORALEMON STREET, SUITE 618
                                                                        NEW YORK, NY 10013                BROOKLYN, NY 11201
                                                                        T: 212.577.1740 F: 212.577.1748   T: 718.834.6671 F: 718.834.6681   FORMERLY SAFE HORIZON MEDIATION PROGRAM




                                                                                                                                                                                      bigducknyc.com
Identify audiences.




                      bigducknyc.com
Set website goals.
•  Provide key information for visitors.
•  Demonstrate legitimacy & expertise.




                                           bigducknyc.com
Prioritize & organize content.




                             bigducknyc.com
Develop wireframes & design.




                          bigducknyc.com
bigducknyc.com
bigducknyc.com
Medicare.gov




               bigducknyc.com
bigducknyc.com
bigducknyc.com
bigducknyc.com
bigducknyc.com
bigducknyc.com
So…
is it time to rethink
your website?




                        bigducknyc.com
Goals & Audiences




                    bigducknyc.com
bigducknyc.com
Content & Structure




                      bigducknyc.com
bigducknyc.com
Design




         bigducknyc.com
bigducknyc.com
Technology




             bigducknyc.com
bigducknyc.com
You’ve launched a new site.
Now what?




                              bigducknyc.com
You’ve launched a new site.
Now what?
1. Monitor: Are you meeting your goals?
  •  Review stats monthly.
  •  Send a survey.
  •  Conduct interviews or user tests.




                                          bigducknyc.com
You’ve launched a new site.
Now what?
2. Stay disciplined: Are you saying no?
  •  Only make updates that match your goals.
  •  Ask: Does my audience want this?
  •  Follow a content strategy.




                                           bigducknyc.com
You’ve launched a new site.
Now what?
3. Keep it relevant: What’s new out there?
  •  Consider new tools. (Pinterest, Instagram,
     Tumblr, etc.)
  •  Look for changes in your audience’s
     expectations or needs.
  •  Review your organization’s broader goals
     and plans.


                                             bigducknyc.com
Volunteers?




              bigducknyc.com
Resources




            bigducknyc.com
Resources
•  “Is it time to rethink your website?” diagnostic tool:
http://www.bigducknyc.com/blog/
    is_it_time_to_rethink_your_website
Coast Guard Foundation and New York Peace Institute
    case studies:
http://www.bigducknyc.com
•  4 tips to keep your website ahead of the curve:
http://on.mash.to/yVQnfl
•  The Nonprofit Website Project Handbook
http://www.smartcausedigital.com/website-handbook
•  Boston University Center for Digital Imaging Arts:
    Website practicum grants:
http://www.cdiabu.com/practicum
                                                     bigducknyc.com
Resources
•  Browser compatibility and mobile testing
http://www.1stwebdesigner.com/design/tools-browser-
    compatibility-check/
http://www.howtogomo.com/en/d/test-your-site/
http://quirktools.com/screenfly/
•  Responsive web design
http://philanthropy.com/blogs/social-philanthropy/nonprofits-
    use-responsive-design-for-better-site-display/30675
http://www.webdesignshock.com/responsive-web-design/
•  Content strategy
http://www.abookapart.com/products/the-elements-of-
    content-strategy

                                                    bigducknyc.com
Contact Farra
   farra@bigducknyc.com
   twitter.com/farra
   linkedin.com/in/farra
   slideshare.net/farra




                           bigducknyc.com
Contact Big Duck
   bigducknyc.com
   bigducknyc.com/blog
   facebook.com/bigduck
   twitter.com/bigduck




                          bigducknyc.com
Get a copy of these slides:
www.slideshare.net/farra




                              bigducknyc.com
Thanks!




     bigducknyc.com

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