11. IT Governance encompasses five major decision areas related to management and use of IT in a firm, all of which should be driven by the operating model:
12. IT principles: high level decisions about the strategic role of IT in the business
15. Business Application Needs: business requirements for purchased or internally developed IT applications that both use and build the foundation for execution.
16. Prioritization and Investment: decisions about how much and where to invest in IT, including project approval and justification