Rudi Roex, CEO, Ewals speaks on 'Maximising 3PL Customer Service Levels' at the 7th European 3PL Summit in Brussels, November 25th 2009. To download all of the slides from the conference for free visit www.3PLsummit.com/eu_2009ppts

1. Presentation
Ewals Cargo Care
Maximise Customer Service Levels
Brussels, 24th of November 2009
Opportunities

2. History of Ewals Cargo Care
Supplier of the year for General Motors
2008
Ewals Cargo Care takes over activities Crossrail AG
Introduction of the MEGA Huckepack
2006 - Ewals Cargo Care celebrated her
100th anniversary 2006
Start Ewals Global Freight Forwarding
Full service logistic provider
Continuous improvement resulted in a
wide variety of certificates. (ISO, TÜV) Start Lead Logistics Providership (ELC)
1994
Integration Ewals and Cargo Care. Result: a
Receiving various Automotive Carrier wide range of logistic services
Awards for outstanding service
Introduction MEGA trailer 100 m³ transport
units that have become industry standard
1985
Expanding services to Scandinavia,
Switzerland, Austria, France, Italy and UK
Transports to UK developed into Cargo Care
Start unaccompanied transports UK
Start transport to Germany
Time line
1906 - Ewals Cargo Care founded 1906
Opportunities

3. Facts & Figures Ewals Cargo Care
2007 2008 2009
Employees: 1.990 1.990 1.600
Sites: 49 54 52
Countries: 18 19 17
Turnover (million): € 572 € 565 -
Warehouse space: 450 300 160
(x 1.000 sqm)
Loading units: 4.500 5.000 4.600
• MEGA trailers: 3.000 3.100 2.700
• Swapbodies/containers: 1.500 1.900 1.900
Tractors: 400 400 350
Opportunities

4. Local offices Ewals Cargo Care
Belgium
China
Czech Republic
Finland
France
Germany
Hungary
Italy
Lithuania
The Netherlands
Poland
Romania
Russian Federation
Slovakia
Spain
Sweden
United Kingdom
Opportunities

5. Ewals Cargo Care’s type of equipment
Opportunities

6. Ewals Cargo Care’s business model
Executive Board
Ewals Group
Corporate Marketing Corporate Staff
& Communication Services
Corporate Business
& Development
Business Business Business Unit Business Business Unit
Unit Unit Freight Unit Freight
Road (VAL) Intermodal Forwarding Air & Ocean Management
Opportunities

7. Maximise Customer Service Levels for
by
Opportunities

8. 4PL business case
e-LC House
Continuous Improvement
Engineering Implementation Pro-active Operations Payment
Footprint management Process Management Manage Administration Budget Control
Co-loading Synergy allocation
Flow-design RFQ Management Manage Receiving Deviation Management
Lay-out design Function Description Manage Warehouse
Resource requirement Start-up management Manage Line feeding
Strategic Partnership
In-house Management
Engineering Implementation Pro-active Operations Payment
Proto typing Process Management Order management Rental / Lease
Volume management RFQ Management Packaging return Cost allocation
Network optimisation Supplier management planning Claim management
Business Case Start-up management Pool management Deviation Management
Exception Management
Packaging Management
loading
Engineering Implementation Pro-active Operations Payment
Footprint management Process Management Order management Self billing to carriers
Volume management RFQ Management Route and load planning Rate Management
Network re-engineering Supplier/ management Transport monitoring Synergy allocation
Business Case Start-up management Exception Management Claim management
Transport Management
Standardised working methods
Customer first Respect Waste elimination
Neutral Non Asset Based services
Opportunities

9. 4PL business case
Scope of cooperation
Electrolux
Central Logistics
Suppliers Electrolux
Supply planning Demand planning
Electrolux
Log. Purchasing
Control
Tower
Manage
Design, plan, control
and continuously improve
Inbound supply chain logistics
Weaknesses
Suppliers Transport Packaging In-house Plants
Management Management Management
Threats
Opportunities

10. 4PL business case
Factories in Europe
Refrigeration
Laundry & Dishwashers
Cooking
Olawa
Siewierz
Zarow
Revin
Rothenburg Swidnica
Nyíregyháza
Schwanden
Porcia
Jászberény
Satu Mare
Solaro Susegana
Forli
Opportunities

11. 4PL business case
Transport Management: Optimisation
Suppliers Suppliers
Right Routing Right Carrier
Plants Plants
Right Modality Right Equipment
Opportunities

12. 4PL business case
Transport Management: Central Control
Leg
Leg
Suppliers
Leg
Leg
Leg Central Control
Leg
Leg
Direct Deliveries (FTL)
Using strategic X-Dock
Milkrun to the plant(s)
Milkrun to strategic X-dock
Plants
Using Local Y-dock
Control begin & end of each leg,
resulting in visibility, reliability and levelled flows
Opportunities

13. 4PL business case
In-house Management: Optimisation
Visibility, reliability and levelled flows. Opportunity for in-
house process and inventory optimisation
Opportunities

14. 4PL business case
Quality Management
Carrier performance (route leg-level) Express costs Avoidance
Delivery performance Total Cost in Euro
€ 20.000,00
€ 18.000,00 Total Cost in Euro
100,0%
€ 16.000,00
96,0% € 14.000,00
€ 12.000,00
92,0% € 10.000,00
Performance
YTD € 8.000,00
88,0%
€ 6.000,00
Target
84,0% € 4.000,00
€ 2.000,00
80,0% € 0,00
April May June July August
Months
Supplier Performance Non Conformity report
20 Transport Booking Deviations
15
10
5
0
Supplier
Double Booking Late Booking Other
KPI measurement as input for continuous improvement
Opportunities

15. 4PL business case
Implementation schedule
• 07/2007: Nyiregyhaza
2007 • 11/2007: Jaszbereny (3 factories)
• 07/2008: Satu Mare
2008 • 11/2008: Poland (3 factories)
• 06/2009: Rothenburg
2009 • 12/2009: Revin
• 2010: Schwanden
2010 • 2010: Italy (4 factories)
By end of 2009; 11 factories implemented
Average cost saving per factory is > 20%
Opportunities

16. 4PL business case
Maximized service level
High delivery performance (> 99%)
• Time window deliveries
• Daily performance measurement of carriers & suppliers
• Lower stock levels
High flexibility
• Management of multiple carriers
• Day to day transport cost optimization
• Advanced dedicated express solutions
High visibility of transport volumes & cost
• Centralized monthly KPI’s
• Professional Freight Management (self billing)
Implementation of lean logistics methods
• Just in time deliveries/ Kanban/ Pull systems
• Levelled and balanced flow
• Standardisation
Change of INCO term of suppliers from DDU to FCA
• Synergies in transport purchasing & transported volumes
• Increase control and delivery performance
• Optimise order quantities
Opportunities

17. Growth in our services has been
realized by establishing long
term relationships with clients,
based on innovation, value for
money and mutual trust.
Thanks for your attention!
Opportunities