Description of Expetec Technology Services of Rochester Product offering

2. Why Expetec? Expetec offers the technology services that businesses need to be successful in today’s marketplace—including network administration, network security, business continuity, web services and Voice Over IP telecommunication services.

4. Proactive IT Department

5. Vendor Management

6. Telecommunications Department

8. Customized At Expetec, we identify your needs and then develop specific solutions for your organization.

9. Your IT Department Your strategic partner that contributes to the development and accomplishment of your organization’s business plan and objectives through technology.

10. INSERT PAGE TAB – SCOPE OF WORK

11. Business E-ssentials E-Care E-Secure E-Net E-Save E-Cloud *

12. E-Care E-Care provides the essential preventative maintenance tasks required to keep a computer system up to date and running optimally.

13. E-Care - Remote Desktop Service Anti-virus / Anti-spyware, scans, removal, protection Daily verification / remediation of anti-virus updates Patch Management and Service Pack Installation Temporary file deletion and removal of junk files Disk space monitoring

14. E-Care – Remote Server Service 24x7x365 monitoring and remediation of servers and network devices Preventive Maintenance for Microsoft Exchange, Microsoft SQL Server, Operating System and Active Directory Verification of anti-virus updates and spyware/virus detection and removal Log management Backup verification and remediation Patch Management and remediation Once a month external vulnerability scan

15. E-Care – Network Design and/or Upgrades Assessment services Provide hubs, switches & routers Installation Ongoing maintenance Local area networks Multi-site connectivity Complete Network Inventory

16. E-Secure Our E-Secure solution combines multiple levels of protection, tailored to fit your specific business needs.

17. E-Secure – Layers of Security 24/7 Firewall Monitoring Subscription Content Filtering Complete Anti-Virus Protection E-Secure Firewall Application Network Security Assessment and Configuration

18. E-Secure – Penetration Testing Bi-annual Intrusion Testing Peace of mind, knowing your data is safe for regulatory compliance HIPAA, FDIC, FERPA, PCI, or others Protection of customer credit card information Securing remote or wireless users * performed by a 3rd party

19. IT Policy Implementation Policies and Procedures: Use of phone and mail systems Workplace monitoring Electronic and telephonic communications Personal cellular phones, pagers, and electronic video games Internet usage

20. E-Net Developing a web strategy to increase your web presence, that aligns with your organizational goals.

21. E-Net – Web Services Establish a web presence Upgrade your current website Use our reliable and secure website hosting Market your business online Move into the world of E-Commerce Social media management

22. E-Net – Email Marketing Track who opened your emails Benchmark performance compared to others in your industry Interactive graphs and reports (delivery rate, open rate, click rate) Manage all bounced emails and determine if we should retry or permanently remove them Manage your unsubscribes by keeping track of them so you don’t add them to the list later

23. E-Save Business continuity services will help you recover from an IT failure—or avoid it in the first place According to the US Bureau of Labor, 93 percent of companies that suffer a significant data loss are out of business within five years.

24. E-Save – Data Backup Your Critical Data Critical file backup and off-site storage Automatic file backup, nightly Easy file restores Remote file restores 90-day roll-back capability Extended archiving Our Back-up Device Our Technicians Our Remote Facility #1 Our Remote Facility #2

25. E-Save – Disaster Preparation & Recovery Data and operating systems backup Bare metal backup and restore Remote data vaulting Hard-drive cloning Data protection appliances, vaults and expansion products On-site and off-site service

26. E-Cloud Internet-based computing, whereby shared servers provide resources, software, and data to computers and other devices on demand

27. E-Cloud – Impact on Capital Expenditures Decrease infrastructure and equipment expenses Decrease labor costs Decrease technical staff Manageable monthly expense Eco-friendly Increase Bottom Line

28. E-Cloud – Business Impact Device and location independence Collaboration Reliability Scalability Ever increasing economic opportunity

29. Voice Over-IP also called VoIP, IP (Internet Protocol) Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.

30. Voice Over IP – Allworx Phone System Features Full PBX & Key System Presence Management Unified Messaging Multi-site Integration Web-based programming and management

31. Voice Over IP – Allworx Phones Connect Anywhere Customizable Features High-Fidelity Voice Powerful Conferencing Built to Last

32. Voice Over IP – Optional Software Dual Language Support Advanced Multi-site Multiple site connectivity Call Assistant TM Automatic Call Distribution TM Conference Center TM

34. Vicki Shepard – VP of Operations – Owned IT company for 15 years. Managed projects of moving over 1 million Square feet of office space for Comerica. Education back ground in IT training at Eastern Macomb Community College.

36. Partners

37. Affiliations

38. Contact Us Expetec Technology Services 6966 Crooks Road, Suite 26 Troy, MI 48098 Voice:(248) 218-5018 Fax: (248) 562-7555 Web: www.expetecrochester.com Hassle Free .I.T!