Virtual Call Center

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Szabolcs Tóth

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Advantages of Hosted Call Center You decide:operate your in-house call center, outsource your projects or both Leverage remote work: unlimited scalability, save on infrastructure Complete overview of your in-house and outsourced call centers Low costs due to centralized architecture and technical support

What is Virtual Call Center 3.0? Professional Hosted Call Center Solution + VoIP Service

Why Virtual Call Center 3.0? No investment on hardware or software Save money with telework and working from home Professional support No risk!

Virtual Call Center is a perfect tool for: Outbound Calls ,[object Object]

Call Blending (the combination of both inbound and outbound calls),[object Object]

Complete Overview of Your System Real-time Monitoring Agent activity Inbound load and call routing Outbound and dial progress Listen in on calls Customizable Statistics Reports on outsourced and in-house projects Agent reports Historical Reports CDR Agent work log

Integration and customization Web integration – integrate your web based CRM, ERP system API integration – connect your business applications or database Customized development – we create the perfect business tool in Virtual Call Center 3.0 for you

Supervisor Interface Project management Database management Agent management Access to recorded voice files Real time monitoring Reports and statistics

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Virtual Call Center

1. Virtual Call Center 3.0

2. Hosted or Premise Based Platform

3. Advantages of Hosted Call Center You decide:operate your in-house call center, outsource your projects or both Leverage remote work: unlimited scalability, save on infrastructure Complete overview of your in-house and outsourced call centers Low costs due to centralized architecture and technical support

4. What is Virtual Call Center 3.0? Professional Hosted Call Center Solution + VoIP Service

5. Why Virtual Call Center 3.0? No investment on hardware or software Save money with telework and working from home Professional support No risk!

7. Market Analysis, Market Research

8. Phone Surveys

9. Lead Generation

10. Inbound Calls

11. Customer Service and Phone Lines

12. Promotion Lines

13.

14. Inbound Call Flow

15. Complete Overview of Your System Real-time Monitoring Agent activity Inbound load and call routing Outbound and dial progress Listen in on calls Customizable Statistics Reports on outsourced and in-house projects Agent reports Historical Reports CDR Agent work log

16. Integration and customization Web integration – integrate your web based CRM, ERP system API integration – connect your business applications or database Customized development – we create the perfect business tool in Virtual Call Center 3.0 for you

17. Supervisor Interface Project management Database management Agent management Access to recorded voice files Real time monitoring Reports and statistics

18. Agent Interface Handling inbound and outbound calls Fill in scripts or questionnaires Access and modify customer datasheets

19. Key Features

20.

21. Scalability

22. State-of-the-art Call Center Technology

23. Customizable Reporting

24. Telework

25. Save MoneyNo risk! Try it!

26. What’s behind Virtual Call Center 3.0? Creative, skilled developer and support team of eWorld Com located in Budapest Telecommunications service provider company

27. Call Center World 2010 Exhibition First presentation of Virtual Call Center 3.0 on the major call center industry event of Europe; the Call Center World 2010 exhibition in Berlin 10 000+ visitors 250+ exhibitors

28. Are you surprised?

Virtual Call Center

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Virtual Call Center