SlideShare uma empresa Scribd logo

Building Rapport in Business

•Transferir como PPTX, PDF•
•
E
evolutionpd

The importance of building rapport with customers, colleagues and suppliers - and how to do it successfully

Negócios
1 de 35
Building Rapport in Business Strategies To Help Clients Relax. . . And Help You To a Better Result www.evolution-development.com
Martin Crump
Who are we? Fiona Martin www.evolution-development.com
And a number of professional, highly skilled Associates based around the UK Martin www.evolution-development.com
Where are we? Martin The Engine House Our Conference Room www.evolution-development.com
What do we do? We do two things: We help individuals and organisations to maximise their potential www.evolution-development.com
We do this in three ways: 1. We work strategically with senior teams 2. We run workshops for groups 3. We work one-to-one with individuals www.evolution-development.com
What is Rapport? The Concise Oxford English Dictionary defines rapport as:   “A Close and harmonious relationship in which there is a common understanding” The Key word is ‘relationship’ www.evolution-development.com
People Buy People Are you more likely to buy from someone you like, or someone you don’t like? www.evolution-development.com
Do You Have Any Friends? What makes them friends? Similar interests? Similar Backgrounds? Similar Sense of humour? Similar beliefs and values? www.evolution-development.com
We Like People Who Are Like Us! So it is easier to sell to people who are like us – we naturally have a rapport. The problem is, we are not like everyone in the world So how do we build rapport with people we are NOT like? www.evolution-development.com
Deep Rapport No Rapport Some Rapport The Rapport Continuum Levels of Rapport www.evolution-development.com
Other Self No rapport Levels of Rapport www.evolution-development.com
Other Self Some rapport Levels of Rapport www.evolution-development.com
Other Self Deep rapport www.evolution-development.com
Pacing and Leading If you want to understand someone – Walk a mile in their shoes www.evolution-development.com
Pacing and Leading Pace Build Rapport Pace Demonstrate that you understand Lead to a win/win outcome www.evolution-development.com
Identity Beliefs and Values Capabilities Behaviours Environment Logical Levels Purpose www.evolution-development.com
Environment Go and meet them If you can’t – meet with them on neutral ground – similar environment Create a familiar environment www.evolution-development.com
Behaviour www.evolution-development.com
Mirror Neurons Professor Marco Iacoboni, - Parma mirror neurons tie us not only to other people’s actions, but to their emotions as well. www.evolution-development.com
www.evolution-development.com
Matching Body Language 55% of your message says: “ I am like you” If you are like me, I will like you and I’m more likely to listen to what you say Avoid matching nervous twitches Avoid waving your arms around when you are listening Use their gestures when it is your turn to speak www.evolution-development.com
Matching the ‘Way’ We naturally match accents Consciously Match volume, rhythm, inflection, pace, pauses 38% of your message says: “I am like you” www.evolution-development.com
Matching The Words Is it a spade, or a person operated earth moving implement? Good communicators use the appropriate vocabulary for the audience www.evolution-development.com
Capabilities Describe similarities in background and experiences Explain how your services can meet their needs www.evolution-development.com
Beliefs and Values Elicit their beliefs and values “What’s important to you about. . .” Show your similarities www.evolution-development.com
Identity The hardest of all levels to match Hopefully, rapport on the other levels will give the impression of similar identity www.evolution-development.com
Purpose Describe a sense of shared purpose Create that feeling of ‘we both want the same things’ www.evolution-development.com
Group Rapport www.evolution-development.com
Group Rapport Start With Individuals Get Everybody Doing The Same Thing At The Same Time www.evolution-development.com
www.evolution-development.com
Breaking Rapport When would you want to break rapport? To end a meeting perhaps? www.evolution-development.com
Summary Rapport is Crucial People Buy People People Like People Like Them If You Are Not Like Them – You can Be Like Them Pace Pace Lead www.evolution-development.com
Building Rapport in Business

Recomendados

Rapport building training intro
Rapport building training introRapport building training intro
Rapport building training introShahina Shaikh
 
Rapport - Main Aspects
Rapport - Main AspectsRapport - Main Aspects
Rapport - Main AspectsRoberto de Paula Lico Junior
 
NLP Rapport Building: 3 Awesome NLP Techniques To Build Rapport Effectively
NLP Rapport Building: 3 Awesome NLP Techniques To Build Rapport EffectivelyNLP Rapport Building: 3 Awesome NLP Techniques To Build Rapport Effectively
NLP Rapport Building: 3 Awesome NLP Techniques To Build Rapport EffectivelyMichael Lee
 
Building rapport
Building rapportBuilding rapport
Building rapportCrunched
 
3 Steps To Effectively Communicating
3 Steps To Effectively Communicating3 Steps To Effectively Communicating
3 Steps To Effectively CommunicatingAlan Gillies
 
Dealing with difficult conversations at work
Dealing with difficult conversations at work Dealing with difficult conversations at work
Dealing with difficult conversations at work Richard Riche
 
Building rapport
Building rapportBuilding rapport
Building rapportselbrad
 
Closing sales deal
Closing sales dealClosing sales deal
Closing sales dealTania Aslam
 

Recomendados

Rapport building training intro
Rapport building training introRapport building training intro
Rapport building training introShahina Shaikh
 
Rapport - Main Aspects
Rapport - Main AspectsRapport - Main Aspects
Rapport - Main AspectsRoberto de Paula Lico Junior
 
NLP Rapport Building: 3 Awesome NLP Techniques To Build Rapport Effectively
NLP Rapport Building: 3 Awesome NLP Techniques To Build Rapport EffectivelyNLP Rapport Building: 3 Awesome NLP Techniques To Build Rapport Effectively
NLP Rapport Building: 3 Awesome NLP Techniques To Build Rapport EffectivelyMichael Lee
 
Building rapport
Building rapportBuilding rapport
Building rapportCrunched
 
3 Steps To Effectively Communicating
3 Steps To Effectively Communicating3 Steps To Effectively Communicating
3 Steps To Effectively CommunicatingAlan Gillies
 
Dealing with difficult conversations at work
Dealing with difficult conversations at work Dealing with difficult conversations at work
Dealing with difficult conversations at work Richard Riche
 
Building rapport
Building rapportBuilding rapport
Building rapportselbrad
 
Closing sales deal
Closing sales dealClosing sales deal
Closing sales dealTania Aslam
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skillsK. M. Hasan Ripon
 
Rapport
RapportRapport
Rapporthttp://www.ashesiglobal.com/about-us.html
 
10 Steps to Building Better Relationships in Your Network
10 Steps to Building Better Relationships in Your Network10 Steps to Building Better Relationships in Your Network
10 Steps to Building Better Relationships in Your NetworkChange Grow Achieve
 
Influencing skills
Influencing skillsInfluencing skills
Influencing skillsAlan Barker
 
Rapport Building Techniques: 3 Powerful Techniques To Build Rapport Quickly A...
Rapport Building Techniques: 3 Powerful Techniques To Build Rapport Quickly A...Rapport Building Techniques: 3 Powerful Techniques To Build Rapport Quickly A...
Rapport Building Techniques: 3 Powerful Techniques To Build Rapport Quickly A...Michael Lee
 
Building Rapport
Building RapportBuilding Rapport
Building Rapportdyoyann
 
Personal Effectiveness
Personal EffectivenessPersonal Effectiveness
Personal EffectivenessNarendar Kumar
 
Effective Communication
Effective CommunicationEffective Communication
Effective CommunicationAjay
 
Closing: A Natural Step in the Sales Process
Closing: A Natural Step in the Sales ProcessClosing: A Natural Step in the Sales Process
Closing: A Natural Step in the Sales ProcessBob Hafer
 
Accountability That Works
Accountability That WorksAccountability That Works
Accountability That Worksbob_sutton6174
 
Influencing skills
Influencing skillsInfluencing skills
Influencing skillsPraveen Hiremath
 
The art of influencing people
The art of influencing peopleThe art of influencing people
The art of influencing peopleAditi Singh
 
DEALING WITH DIFFICULT PEOPLE
DEALING WITH DIFFICULT PEOPLEDEALING WITH DIFFICULT PEOPLE
DEALING WITH DIFFICULT PEOPLEguest1a9b1
 
Handle difficult people
Handle difficult peopleHandle difficult people
Handle difficult peoplePower Hour Training
 
First time manager!
First time manager!First time manager!
First time manager!KarthickTS1
 
How to Say No to Your Customer
How to Say No to Your CustomerHow to Say No to Your Customer
How to Say No to Your CustomerBornevia
 
Communication Skills Presentation
Communication Skills Presentation Communication Skills Presentation
Communication Skills Presentation Samir Aly
 
Assertiveness PowerPoint PPT Content Modern Sample
Assertiveness PowerPoint PPT Content Modern SampleAssertiveness PowerPoint PPT Content Modern Sample
Assertiveness PowerPoint PPT Content Modern SampleAndrew Schwartz
 
Tips and Techniques for Closing the Sales
Tips and Techniques for Closing the SalesTips and Techniques for Closing the Sales
Tips and Techniques for Closing the SalesRobin Singh Gill
 
Difficult conversations
Difficult conversationsDifficult conversations
Difficult conversationsNursing Hi Nursing
 
Rapport building
Rapport buildingRapport building
Rapport buildingGeetanjali Kaushik
 
How to Build Rapport, Interest, and Credibility When Prospecting
How to Build Rapport, Interest, and Credibility When ProspectingHow to Build Rapport, Interest, and Credibility When Prospecting
How to Build Rapport, Interest, and Credibility When ProspectingSalesScripter
 

Mais conteúdo relacionado

Mais procurados

10 Steps to Building Better Relationships in Your Network
10 Steps to Building Better Relationships in Your Network10 Steps to Building Better Relationships in Your Network
10 Steps to Building Better Relationships in Your NetworkChange Grow Achieve
 
Influencing skills
Influencing skillsInfluencing skills
Influencing skillsAlan Barker
 
Rapport Building Techniques: 3 Powerful Techniques To Build Rapport Quickly A...
Rapport Building Techniques: 3 Powerful Techniques To Build Rapport Quickly A...Rapport Building Techniques: 3 Powerful Techniques To Build Rapport Quickly A...
Rapport Building Techniques: 3 Powerful Techniques To Build Rapport Quickly A...Michael Lee
 
Building Rapport
Building RapportBuilding Rapport
Building Rapportdyoyann
 
Personal Effectiveness
Personal EffectivenessPersonal Effectiveness
Personal EffectivenessNarendar Kumar
 
Effective Communication
Effective CommunicationEffective Communication
Effective CommunicationAjay
 
Closing: A Natural Step in the Sales Process
Closing: A Natural Step in the Sales ProcessClosing: A Natural Step in the Sales Process
Closing: A Natural Step in the Sales ProcessBob Hafer
 
Accountability That Works
Accountability That WorksAccountability That Works
Accountability That Worksbob_sutton6174
 
The art of influencing people
The art of influencing peopleThe art of influencing people
The art of influencing peopleAditi Singh
 
DEALING WITH DIFFICULT PEOPLE
DEALING WITH DIFFICULT PEOPLEDEALING WITH DIFFICULT PEOPLE
DEALING WITH DIFFICULT PEOPLEguest1a9b1
 
First time manager!
First time manager!First time manager!
First time manager!KarthickTS1
 
How to Say No to Your Customer
How to Say No to Your CustomerHow to Say No to Your Customer
How to Say No to Your CustomerBornevia
 
Communication Skills Presentation
Communication Skills Presentation Communication Skills Presentation
Communication Skills Presentation Samir Aly
 
Assertiveness PowerPoint PPT Content Modern Sample
Assertiveness PowerPoint PPT Content Modern SampleAssertiveness PowerPoint PPT Content Modern Sample
Assertiveness PowerPoint PPT Content Modern SampleAndrew Schwartz
 
Tips and Techniques for Closing the Sales
Tips and Techniques for Closing the SalesTips and Techniques for Closing the Sales
Tips and Techniques for Closing the SalesRobin Singh Gill
 

Mais procurados (20)

Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Rapport
RapportRapport
Rapport
 
10 Steps to Building Better Relationships in Your Network
10 Steps to Building Better Relationships in Your Network10 Steps to Building Better Relationships in Your Network
10 Steps to Building Better Relationships in Your Network
 
Influencing skills
Influencing skillsInfluencing skills
Influencing skills
 
Rapport Building Techniques: 3 Powerful Techniques To Build Rapport Quickly A...
Rapport Building Techniques: 3 Powerful Techniques To Build Rapport Quickly A...Rapport Building Techniques: 3 Powerful Techniques To Build Rapport Quickly A...
Rapport Building Techniques: 3 Powerful Techniques To Build Rapport Quickly A...
 
Building Rapport
Building RapportBuilding Rapport
Building Rapport
 
Personal Effectiveness
Personal EffectivenessPersonal Effectiveness
Personal Effectiveness
 
Effective Communication
Effective CommunicationEffective Communication
Effective Communication
 
Closing: A Natural Step in the Sales Process
Closing: A Natural Step in the Sales ProcessClosing: A Natural Step in the Sales Process
Closing: A Natural Step in the Sales Process
 
Accountability That Works
Accountability That WorksAccountability That Works
Accountability That Works
 
Influencing skills
Influencing skillsInfluencing skills
Influencing skills
 
The art of influencing people
The art of influencing peopleThe art of influencing people
The art of influencing people
 
DEALING WITH DIFFICULT PEOPLE
DEALING WITH DIFFICULT PEOPLEDEALING WITH DIFFICULT PEOPLE
DEALING WITH DIFFICULT PEOPLE
 
Handle difficult people
Handle difficult peopleHandle difficult people
Handle difficult people
 
First time manager!
First time manager!First time manager!
First time manager!
 
How to Say No to Your Customer
How to Say No to Your CustomerHow to Say No to Your Customer
How to Say No to Your Customer
 
Communication Skills Presentation
Communication Skills Presentation Communication Skills Presentation
Communication Skills Presentation
 
Assertiveness PowerPoint PPT Content Modern Sample
Assertiveness PowerPoint PPT Content Modern SampleAssertiveness PowerPoint PPT Content Modern Sample
Assertiveness PowerPoint PPT Content Modern Sample
 
Tips and Techniques for Closing the Sales
Tips and Techniques for Closing the SalesTips and Techniques for Closing the Sales
Tips and Techniques for Closing the Sales
 
Difficult conversations
Difficult conversationsDifficult conversations
Difficult conversations
 

Destaque

How to Build Rapport, Interest, and Credibility When Prospecting
How to Build Rapport, Interest, and Credibility When ProspectingHow to Build Rapport, Interest, and Credibility When Prospecting
How to Build Rapport, Interest, and Credibility When ProspectingSalesScripter
 
Corporate dressing etiquette
Corporate dressing etiquette Corporate dressing etiquette
Corporate dressing etiquette Sheena Agarwal
 
Dressing etiquette for Men and Women
Dressing etiquette for Men and WomenDressing etiquette for Men and Women
Dressing etiquette for Men and WomenPRAVINDRA J DUBEY
 
Corporate Etiquette
Corporate Etiquette Corporate Etiquette
Corporate Etiquette antuvane
 
Business etiquette
Business etiquette Business etiquette
Business etiquette roopneetc
 

Destaque (11)

Rapport building
Rapport buildingRapport building
Rapport building
 
How to Build Rapport, Interest, and Credibility When Prospecting
How to Build Rapport, Interest, and Credibility When ProspectingHow to Build Rapport, Interest, and Credibility When Prospecting
How to Build Rapport, Interest, and Credibility When Prospecting
 
Corporate dressing etiquette
Corporate dressing etiquette Corporate dressing etiquette
Corporate dressing etiquette
 
Dressing etiquette for Men and Women
Dressing etiquette for Men and WomenDressing etiquette for Men and Women
Dressing etiquette for Men and Women
 
Dressing etiquette.
Dressing etiquette.Dressing etiquette.
Dressing etiquette.
 
Final ppt
Final pptFinal ppt
Final ppt
 
common English Idioms
common English Idiomscommon English Idioms
common English Idioms
 
Grooming & Professional Etiquette
Grooming & Professional EtiquetteGrooming & Professional Etiquette
Grooming & Professional Etiquette
 
Idioms
Idioms Idioms
Idioms
 
Corporate Etiquette
Corporate Etiquette Corporate Etiquette
Corporate Etiquette
 
Business etiquette
Business etiquette Business etiquette
Business etiquette
 

Semelhante a Building Rapport in Business

How To Build A Successful Career In Public Speaking
How To Build A Successful Career In Public SpeakingHow To Build A Successful Career In Public Speaking
How To Build A Successful Career In Public SpeakingChinedum Azuh
 
How do i deliver a good impromptu speech
How do i deliver a good impromptu speechHow do i deliver a good impromptu speech
How do i deliver a good impromptu speechRae Stonehouse
 
Presentation Skills Be As Good as Obama
Presentation Skills Be As Good as ObamaPresentation Skills Be As Good as Obama
Presentation Skills Be As Good as ObamaBilly Hughes MSc MCIPS
 
Using LinkedIn to Crush It
Using LinkedIn to Crush It Using LinkedIn to Crush It
Using LinkedIn to Crush It Germain Louie
 
Innovative Business Plan Presentations Turning Ten Minutes .docx
Innovative Business Plan Presentations Turning Ten Minutes .docxInnovative Business Plan Presentations Turning Ten Minutes .docx
Innovative Business Plan Presentations Turning Ten Minutes .docxcarliotwaycave
 
Personal Branding for Professional Woman - Presented to Lenovo Women's Leader...
Personal Branding for Professional Woman - Presented to Lenovo Women's Leader...Personal Branding for Professional Woman - Presented to Lenovo Women's Leader...
Personal Branding for Professional Woman - Presented to Lenovo Women's Leader...Mark A. Leon
 
Communication Hacks: Strategies for fostering collaboration and dealing with ...
Communication Hacks: Strategies for fostering collaboration and dealing with ...Communication Hacks: Strategies for fostering collaboration and dealing with ...
Communication Hacks: Strategies for fostering collaboration and dealing with ...All Things Open
 
Whats Love Got To Do With It Acpi 11 09 04
Whats Love Got To Do With It Acpi 11 09 04Whats Love Got To Do With It Acpi 11 09 04
Whats Love Got To Do With It Acpi 11 09 04aeyzaguirre
 
Innovative Business Plan Presentations Turning Ten Minutes
Innovative Business Plan Presentations Turning Ten Minutes Innovative Business Plan Presentations Turning Ten Minutes
Innovative Business Plan Presentations Turning Ten Minutes KiyokoSlagleis
 
Content Writing Boot Camp for the Nonprofit
Content Writing Boot Camp for the Nonprofit Content Writing Boot Camp for the Nonprofit
Content Writing Boot Camp for the Nonprofit EAG
 
5 Public Speaking & Presentation Skills Secrets
5 Public Speaking & Presentation Skills Secrets5 Public Speaking & Presentation Skills Secrets
5 Public Speaking & Presentation Skills SecretsAkash Karia
 
How to be a Public Speaking Superstar
How to be a Public Speaking SuperstarHow to be a Public Speaking Superstar
How to be a Public Speaking SuperstarDennisRachel
 
Cultivating Collaborative Behaviour
Cultivating Collaborative BehaviourCultivating Collaborative Behaviour
Cultivating Collaborative BehaviourMichael Sampson
 
How to be a public speaking superstar
How to be a public speaking superstar How to be a public speaking superstar
How to be a public speaking superstar T R
 
Personal Branding Workshop
Personal Branding WorkshopPersonal Branding Workshop
Personal Branding WorkshopLIXIL
 
Social Media Identity: Who Am I and How Did I Get Here
Social Media Identity: Who Am I and How Did I Get Here Social Media Identity: Who Am I and How Did I Get Here
Social Media Identity: Who Am I and How Did I Get Here Nili Molvin Zaharony
 

Semelhante a Building Rapport in Business (20)

How To Build A Successful Career In Public Speaking
How To Build A Successful Career In Public SpeakingHow To Build A Successful Career In Public Speaking
How To Build A Successful Career In Public Speaking
 
How do i deliver a good impromptu speech
How do i deliver a good impromptu speechHow do i deliver a good impromptu speech
How do i deliver a good impromptu speech
 
Presentation Skills Be As Good as Obama
Presentation Skills Be As Good as ObamaPresentation Skills Be As Good as Obama
Presentation Skills Be As Good as Obama
 
CPMN NLP presentation - November 2010
CPMN NLP presentation - November 2010CPMN NLP presentation - November 2010
CPMN NLP presentation - November 2010
 
Using LinkedIn to Crush It
Using LinkedIn to Crush It Using LinkedIn to Crush It
Using LinkedIn to Crush It
 
Innovative Business Plan Presentations Turning Ten Minutes .docx
Innovative Business Plan Presentations Turning Ten Minutes .docxInnovative Business Plan Presentations Turning Ten Minutes .docx
Innovative Business Plan Presentations Turning Ten Minutes .docx
 
Personal Branding for Professional Woman - Presented to Lenovo Women's Leader...
Personal Branding for Professional Woman - Presented to Lenovo Women's Leader...Personal Branding for Professional Woman - Presented to Lenovo Women's Leader...
Personal Branding for Professional Woman - Presented to Lenovo Women's Leader...
 
Communication Hacks: Strategies for fostering collaboration and dealing with ...
Communication Hacks: Strategies for fostering collaboration and dealing with ...Communication Hacks: Strategies for fostering collaboration and dealing with ...
Communication Hacks: Strategies for fostering collaboration and dealing with ...
 
Whats Love Got To Do With It Acpi 11 09 04
Whats Love Got To Do With It Acpi 11 09 04Whats Love Got To Do With It Acpi 11 09 04
Whats Love Got To Do With It Acpi 11 09 04
 
Innovative Business Plan Presentations Turning Ten Minutes
Innovative Business Plan Presentations Turning Ten Minutes Innovative Business Plan Presentations Turning Ten Minutes
Innovative Business Plan Presentations Turning Ten Minutes
 
Content Writing Boot Camp for the Nonprofit
Content Writing Boot Camp for the Nonprofit Content Writing Boot Camp for the Nonprofit
Content Writing Boot Camp for the Nonprofit
 
Social Content Marketing
Social Content MarketingSocial Content Marketing
Social Content Marketing
 
Marketing.Wom.10.6.09[1]
Marketing.Wom.10.6.09[1]Marketing.Wom.10.6.09[1]
Marketing.Wom.10.6.09[1]
 
Coachthe peopleyoucareabout
Coachthe peopleyoucareaboutCoachthe peopleyoucareabout
Coachthe peopleyoucareabout
 
5 Public Speaking & Presentation Skills Secrets
5 Public Speaking & Presentation Skills Secrets5 Public Speaking & Presentation Skills Secrets
5 Public Speaking & Presentation Skills Secrets
 
How to be a Public Speaking Superstar
How to be a Public Speaking SuperstarHow to be a Public Speaking Superstar
How to be a Public Speaking Superstar
 
Cultivating Collaborative Behaviour
Cultivating Collaborative BehaviourCultivating Collaborative Behaviour
Cultivating Collaborative Behaviour
 
How to be a public speaking superstar
How to be a public speaking superstar How to be a public speaking superstar
How to be a public speaking superstar
 
Personal Branding Workshop
Personal Branding WorkshopPersonal Branding Workshop
Personal Branding Workshop
 
Social Media Identity: Who Am I and How Did I Get Here
Social Media Identity: Who Am I and How Did I Get Here Social Media Identity: Who Am I and How Did I Get Here
Social Media Identity: Who Am I and How Did I Get Here
 

Mais de evolutionpd

NLP@Work Conference: email persuasion
NLP@Work Conference: email persuasionNLP@Work Conference: email persuasion
NLP@Work Conference: email persuasionevolutionpd
 
Nlp @ work presentation nik green - outdoor education
Nlp @ work presentation nik green - outdoor educationNlp @ work presentation nik green - outdoor education
Nlp @ work presentation nik green - outdoor educationevolutionpd
 
Nlp at work no more gantt charts
Nlp at work no more gantt chartsNlp at work no more gantt charts
Nlp at work no more gantt chartsevolutionpd
 
NLP@Work Conference: Andrew mc minn how i improved my communication with nlp
NLP@Work Conference: Andrew mc minn how i improved my communication with nlpNLP@Work Conference: Andrew mc minn how i improved my communication with nlp
NLP@Work Conference: Andrew mc minn how i improved my communication with nlpevolutionpd
 
Nlp in education
Nlp in educationNlp in education
Nlp in educationevolutionpd
 
Work Life Balance
Work Life BalanceWork Life Balance
Work Life Balanceevolutionpd
 

Mais de evolutionpd (7)

NLP@Work Conference: email persuasion
NLP@Work Conference: email persuasionNLP@Work Conference: email persuasion
NLP@Work Conference: email persuasion
 
Nlp @ work presentation nik green - outdoor education
Nlp @ work presentation nik green - outdoor educationNlp @ work presentation nik green - outdoor education
Nlp @ work presentation nik green - outdoor education
 
Nlp at work no more gantt charts
Nlp at work no more gantt chartsNlp at work no more gantt charts
Nlp at work no more gantt charts
 
NLP@Work Conference: Andrew mc minn how i improved my communication with nlp
NLP@Work Conference: Andrew mc minn how i improved my communication with nlpNLP@Work Conference: Andrew mc minn how i improved my communication with nlp
NLP@Work Conference: Andrew mc minn how i improved my communication with nlp
 
Nlp in education
Nlp in educationNlp in education
Nlp in education
 
NlP At Work
NlP At WorkNlP At Work
NlP At Work
 
Work Life Balance
Work Life BalanceWork Life Balance
Work Life Balance
 

Último

Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLWhitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLkapoorjyoti4444
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Sheetaleventcompany
 
Phases of Negotiation .pptx
Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptxnandhinijagan9867
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...rajveerescorts2022
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...daisycvs
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwaitdaisycvs
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...amitlee9823
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...amitlee9823
 
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceEluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceDamini Dixit
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756dollysharma2066
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLkapoorjyoti4444
 
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...lizamodels9
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876dlhescort
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Sheetaleventcompany
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...allensay1
 

Último (20)

Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in indiaFalcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
 
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLWhitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
 
Phases of Negotiation .pptx
Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
 
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceEluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
 
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
 

Building Rapport in Business

  • 1. Building Rapport in Business Strategies To Help Clients Relax. . . And Help You To a Better Result www.evolution-development.com
  • 3. Who are we? Fiona Martin www.evolution-development.com
  • 4. And a number of professional, highly skilled Associates based around the UK Martin www.evolution-development.com
  • 5. Where are we? Martin The Engine House Our Conference Room www.evolution-development.com
  • 6. What do we do? We do two things: We help individuals and organisations to maximise their potential www.evolution-development.com
  • 7. We do this in three ways: 1. We work strategically with senior teams 2. We run workshops for groups 3. We work one-to-one with individuals www.evolution-development.com
  • 8. What is Rapport? The Concise Oxford English Dictionary defines rapport as:   “A Close and harmonious relationship in which there is a common understanding” The Key word is ‘relationship’ www.evolution-development.com
  • 9. People Buy People Are you more likely to buy from someone you like, or someone you don’t like? www.evolution-development.com
  • 10. Do You Have Any Friends? What makes them friends? Similar interests? Similar Backgrounds? Similar Sense of humour? Similar beliefs and values? www.evolution-development.com
  • 11. We Like People Who Are Like Us! So it is easier to sell to people who are like us – we naturally have a rapport. The problem is, we are not like everyone in the world So how do we build rapport with people we are NOT like? www.evolution-development.com
  • 12. Deep Rapport No Rapport Some Rapport The Rapport Continuum Levels of Rapport www.evolution-development.com
  • 13. Other Self No rapport Levels of Rapport www.evolution-development.com
  • 14. Other Self Some rapport Levels of Rapport www.evolution-development.com
  • 15. Other Self Deep rapport www.evolution-development.com
  • 16. Pacing and Leading If you want to understand someone – Walk a mile in their shoes www.evolution-development.com
  • 17. Pacing and Leading Pace Build Rapport Pace Demonstrate that you understand Lead to a win/win outcome www.evolution-development.com
  • 18. Identity Beliefs and Values Capabilities Behaviours Environment Logical Levels Purpose www.evolution-development.com
  • 19. Environment Go and meet them If you can’t – meet with them on neutral ground – similar environment Create a familiar environment www.evolution-development.com
  • 21. Mirror Neurons Professor Marco Iacoboni, - Parma mirror neurons tie us not only to other people’s actions, but to their emotions as well. www.evolution-development.com
  • 23. Matching Body Language 55% of your message says: “ I am like you” If you are like me, I will like you and I’m more likely to listen to what you say Avoid matching nervous twitches Avoid waving your arms around when you are listening Use their gestures when it is your turn to speak www.evolution-development.com
  • 24. Matching the ‘Way’ We naturally match accents Consciously Match volume, rhythm, inflection, pace, pauses 38% of your message says: “I am like you” www.evolution-development.com
  • 25. Matching The Words Is it a spade, or a person operated earth moving implement? Good communicators use the appropriate vocabulary for the audience www.evolution-development.com
  • 26. Capabilities Describe similarities in background and experiences Explain how your services can meet their needs www.evolution-development.com
  • 27. Beliefs and Values Elicit their beliefs and values “What’s important to you about. . .” Show your similarities www.evolution-development.com
  • 28. Identity The hardest of all levels to match Hopefully, rapport on the other levels will give the impression of similar identity www.evolution-development.com
  • 29. Purpose Describe a sense of shared purpose Create that feeling of ‘we both want the same things’ www.evolution-development.com
  • 31. Group Rapport Start With Individuals Get Everybody Doing The Same Thing At The Same Time www.evolution-development.com
  • 33. Breaking Rapport When would you want to break rapport? To end a meeting perhaps? www.evolution-development.com
  • 34. Summary Rapport is Crucial People Buy People People Like People Like Them If You Are Not Like Them – You can Be Like Them Pace Pace Lead www.evolution-development.com