1. Notification in a Heartbeat
With Promise Regional Medical Center - Hutchinson
Victoria O’Neal Beth Worden
Telecommunication Manager Administrative Director,
Cardiovascular Services
2. About Everbridge
• Leader in incident notification systems
• Everbridge has the exclusive
endorsement of The American Hospital
Association for its Emergency Notification
System.
• Fast-growing
Fast growing global company with
more than 1,000 clients in more
than 100 countries
• Serve the Global 2000 healthcare
2000,
systems, state and local government,
federal government, military, financial
services firms, and universities
• 100% focused on incident notification
solutions that merge technology
and expertise
2
3. Agenda
Part 1: Presentation
• Why replace your STEMI alert system?
• A “swiss-army knife” notification system
• Satisfying compliance requirements
• Saving money with a notification system
Part 2: Q&A
3
4. Note:
slides are currently
Q&A available to everyone on
blog.everbridge.com
Use the Q&A
function to
submit your
questions.
questions
4
5. Notification in a Heartbeat
With Promise Regional Medical Center – Hutchinson
Victoria O’Neal
Vi t i O’N l Beth Worden
B th W d
Telecommunications Manager Administrative Director
Cardiovascular Services
6.
7. • Leading Midwestern site for cardiovascular
treatment and interventions
• Center uses advanced technology often not
gy
found in larger metropolitan hospitals
7
9. What is a STEMI?
A STEMI is an acute heart attack that deprives the
heart of blood and oxygen, leading to irre ersible
o gen irreversible
heart damage or death if not treated within hours
of the onset of symptoms.
9
10. The Heart & Vascular Center Heart Team
• Available 24x7, 365 days: Always ready!
• Standard: Team to arrive within 30 minutes of activation
10
11. CMS quality measures
q y
• PCI (Percutaneous Coronary Intervention)
p
performed within 90 minutes of arrival
• Known as “Door-2-Balloon”
11
12. Communication is ready too
From a communication and notification aspect, the
Telecommunications department is ready too thanks
too,
to Everbridge Aware
12
13.
14. Audience poll
p
Do you have a STEMI alert protocol?
О Yes
О No
Does your f ilit meet CMS standards f d
D facility t t d d for door-to-balloon ti ?
t b ll time?
О Yes, we are in the 60-90 minute range
О Yes, we are in the 30-60 minute range
О N we d 't currently meet CMS standards
No, don't tl t t d d
15. STEMI Alerts before Everbridge Aware
g
• An operator in the hospital’s communications center
manually contacted the team and tracked:
• Time required to reach the cardiologist
• Cardiologist response time
• Team activation
• Team response time
• Pager is one way - operators had to wait for the
one-way
team to call back to confirm
• If no confirmation was received within five minutes, operator
had to call team members one-by-one, with the STEMI alert
clock ticking and other duties in the wings
15
16. STEMI Alerts using Everbridge Aware
g g
• Beginning the implementation process
• C fi i contact preferences from on-call staff
Confirming t t f f ll t ff
• Determining the most effective way to utilize
“burned capcode” paging group
• Our solution: creation of STEMI scenario
• Voice and text are pre-recorded
pre recorded
• Operators literally click 2 buttons to initiate notification
• The scenario allows us to send email notification to Beth,
one page t the capcode group, and “ h
to th d d “chases” th on-call
” the ll
team until they confirm receipt.
17. Message mapping
g pp g
A STEMI alert is like a mini crisis…
17
18. Enterprise-wide utilization of
Everbridge Aware functionality
• External disaster notification: severe weather, mass casualty
• Internal disaster notification: infant abduction, facility lockdown
• Messages to staff from organizational leadership
• Courtesy meeting reminders to physicians
18
19. The ROI of Everbridge Aware
g
• Nursing department staffing use
• Joint Commission compliance
• Surveyor awareness
19
20. Making the business case for emergency notification
• Get creative.
Think about all the ways you can apply the Everbridge system
to operations, from emergency preparedness all the way down
the line to patient safety and internal communications.
• Share the knowledge.
Explain the benefits of the Everbridge system to employees
and anyone else you will be contacting.
y y g
• Keep it current.
Update your emergency preparedness manual to include
Everbridge in every disaster protocol
protocol.
• Use the tools.
Use filters and attributes to help y target communications.
p you g
20
26. Incident notification solutions address common
healthcare communication challenges
• Communicate quickly, easily, and • Free key personnel to perform
efficiently with large numbers of critical tasks by automating
people in minutes, not hours, making manual, time-intensive,
sure that information about STEMI error-prone processes
alerts, joint commission site visits,
disaster preparation is communicated • Satisfy regulatory requirements
quickly with extensive and complete
reporting of delivery attempts and
• Use all contact paths especially two-way acknowledgements f
t k l d t from
when constituents are dispersed in recipients
multiple locations yet need
information fast
• Ensure two-way communications
to know who may need immediate
assistance
i t
26
27. The Everbridge difference
technology + expertise = empowerment
t h l ti t
technology + expertise = confidence
technology + expertise = solution
technology + expertise = your success
gy p y
Everbridge, the world’s recognized leader in incident notification
systems, merges technology with i d t expertise t h l
t t h l ith industry ti to help
millions of people communicate in a crisis, manage operational
incidents, and connect on a daily basis.
, y
27
28. Key evaluation criteria for an incident
notification system
• Experience & Expertise
• Ease of use
• Ability to reach all contact paths,
including voice email native SMS
voice, email,
(over SMPP and SMTP), IM, and more
• Ease of integration
28
29. Note:
Q&A slides are currently
available to everyone on
blog.everbridge.com
Use the Q&A
function to
submit your
questions.
questions
29
30. Missed anything?
Never fear, the recording and slides from
today s
today’s webinar are just a click away.
blog.everbridge.com
Reminder
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certifications. Visit www.drii.org
to register your credit.
i di
Item Number (Schedule II): 26.1
Activity Group: A
1 Point for each webinar
30
31. Communication
Contact information resources
Everbridge Aware for
Hospitals
everbridge.com/healthcare
Victoria O’Neal
White papers, case studies
papers studies,
onealv@promiseregional.com literature
1-620-513-3727 everbridge.com/resources
Beth Worden
wordenb@promiseregional.com
1-620-665-2061
1 620 665 2061
blog.everbridge.com
Marc Ladin twitter.com/everbridge
facebook.com/everbridgeinc
f b k / b id i
marc.ladin@everbridge.com
1-818-230-9700
31
