1. Enabling customer self-service and channel shift through top class citizen communications

2. CMS - easy to use content management XFP - Frontline service delivery Rupa - Enterprise search Mobile - Task-based mobile websites

10. Powered by Jadu

12. page views 49,822,431

13. form submissions 122,713

14. form submissions since golive

15. ePayments through ePay £10,870,392

16. Accelerate channel shift through a cost-effective communications platform

18. Market Place

19. Enabling customer self-service and channel shift through top class citizen communications