This presentation is for the Eshopbox owners that how they can manage reviews and ratings on their Eshopbox.

1. How to manage reviews and
ratings
Category: Store Promotion
Eshopbox Wiki for Store Owners

2. Welcome to Eshopbox Wiki
What you will learn here
▪ What does managing your reviews and ratings mean
▪ Why to manage reviews and ratings for your products
▪ How to manage reviews and ratings for your products
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

3. 1
What does managing your
reviews and ratings mean
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

4. What does managing your reviews and ratings mean
▪ A review is an analysis and evaluation of a product available on your
store by a person visiting your store
▪ Rating a product means classifying and ranking them based on a
comparative assessment of it’s quality, standard and performance
▪ Managing your reviews means maintaining and updating the reviews of
all the products available on your store
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

5. 2
Why to manage your reviews
and ratings
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

6. Why to manage your reviews and ratings
▪ To maintain your reviews and ratings in an organized manner
▪ To improve your online store according to your reviews and ratings
▪ It is easier to locate and manage reviews and ratings
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

7. 3
How to manage your reviews
and ratings
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

8. How to manage your reviews and ratings
Step 1:
▪ Log in to your Eshopbox site control panel with your Eshopbox login Id
and password
▪ Select ‘Reviews’ from the ‘Manage’ drop down menu
Manage Tab
Reviews
Link
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

9. How to manage your reviews and ratings
Step 2:
▪ This will direct you to the ‘Manage Your Reviews’ page
▪ ‘Manage Your Reviews’ page contains a list of all the reviews and ratings
given by visitors for the available products on your store Manage your
reviews page
Listing of
all Reviews
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

10. How to manage your reviews and ratings
Step 3:
▪ To view more reviews, you can navigate to other pages by clicking on
respective page number
Page number
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

11. How to manage your reviews and ratings
Step 4:
▪ To change the status of a review, place your cursor on that review and
select ‘Update status’ from the ‘Actions’ drop down menu
Review
Action drop
down
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

12. How to manage your reviews and ratings
Step 5:
▪ Now you will be redirected to the ‘Update review status’ page
▪ Select either ‘approve’, ‘pending’ or ‘disapprove’ from the drop down
menu
Update review
▪ Click on the ‘Save & Exit’ button to update the changes status page
Click here
Update status
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

13. How to manage your reviews and ratings
Step 6:
▪ An approved review will be visible on your store
▪ You can view reviews by filtering them according to date or status
Filter according to status
Filter according
to date
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

14. Good to know
▪ Reviews and ratings can be given by the visitors for any product on
your eshopbox site
▪ You can change the status of a review at any point of time
▪ A disapproved status will not be visible on your eshopbox site
▪ Changes made to any of the reviews on your store must be timely
updated
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

15. For More Support
Wiki : A collection of illustrative presentations which will guide you in a
step by step manner to answer your store related queries
Knowledgebase : A repository of detailed articles that provide you with in
depth information about running your store and understanding the process
involved
Forum : An open community for Store owners to share and discuss
everything about Eshopbox. Get real and practical solutions to most of
your problems
Blog : A rich source of Tips, Articles and Announcements that keep you
updated about the latest happening and techniques to enhance your art of
selling online
Ask a question : Find simple answers to complex questions through our
experts. For any further assistance, mail us at support@eshopbox.com
A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.