Introduction

1. The three pillars of Integrated Social Services
Case Management – Introduction – slide 1

2. Republic of Armenia: a possible model of Integrated Social Services
Overall social Decentralised services and
protection and child Local governments
protection services
Ministry of Labour & Ministry of
Social Issues Territorial
Depts of Social Protection, Family Administration
Children and Women,
Unemployment, Elderly
Marzpetarans/ 5 municipalities
Health
Services
Depts
Family, children and Health and social
women units departments Education
Coordination of Local Social Plans, Protocols of Services
cooperation among services Depts
Territorial
Other
Offices of
services
Social Services
Case Managers
NGOs
In-depth assessment, definition of plans
with families, referral
One window reception – either in the same building or in a separate location
First rapid assessment of the client’s needs – referral
Referral lines, supervision lines, cooperation lines
Case Management – Introduction – slide 2