1. ProcessImprovements
Process Improvements
By Erik Laskowitz
*Please note- any numbers, percentages, or dollar amounts that appear
have been changed or altered from the original data. The purpose of this is
only to show my knowledge and expertise in dealing with excel, not to
relay any sensitive information.

2. 1
ProcessImprovements
CQI – Continuous Quality Improvement
Audits
There were monthly/bi-weekly audits conducted at each facility. When I
came on the audits were done as questions with yes no answers and the
process was to manually count and summarize at the regional office.
One of the first projects I undertook was to automate this process.

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Audits
 I automated the process, instead of manually counting the yes and no, a “1” was
placed under yes, no, or n/a which would automatically count.
Transfer Audit
File Identification Date Yes No N/A Yes No N/A Yes No N/A Yes No N/A Yes No N/A Yes No N/A Yes No N/A Yes No N/A Yes No N/A
1
123456 1 1 1 1 1 1 1 1 1
2
123446 1 1 1 1 1 1 1 1 1
3
4
Question # 9
Was transfer
screening form
initiated at the
sending
institution?
Was transfer
screening form
sent with
inmate at the
time of
transfer?
Were medical
problems/alert
s identified on
transfer
screening
form?
Were current
medications
listed on
transfer
screening
form?
Was the
complete
medical
record sent at
the time of
transfer?
Question # 8Question # 1 Question # 2 Question # 3 Question # 4 Question # 5 Question # 6 Question # 7
Were pending
referrals/proce
dures/lab
results
identified on
transfer
screening
form?
If inmate is a
chronic care
patient, is next
chronic care
appointment
date identified
on transfer
screening
form?
Were
medications
packaged and
sent at the
time of
transfer?
Was Nursing
"Hand-Off"
communicatio
n documented
by transferring
facility at time
of transfer per
current
Corizon
policy?
EVALUATION Revised 12-1-2011
Yes No NA %
1 2 0 0 100%
2
2 1 1 0 50%
2
3 2 0 0 100%
2
4 1 1 0 50%
2
5 2 0 0 100%
2
6 1 1 0 50%
2
7 2 0 0 100%
2
8 2 0 0 100%
2
9 2 0 0 100%
2
CRITERIA
Were pending referrals/procedures/lab results identified on transfer screening form?
If inmate is a chronic care patient, is next chronic care appointment date identified on transfer
screening form?
Were medications packaged and sent at the time of transfer?
Was Nursing "Hand-Off" communication documented by transferring facility at time of transfer per
current Corizon policy?
Were current medications listed on transfer screening form?
Was the complete medical record sent at the time of transfer?
Was transfer screening form initiated at the sending institution?
Results
Was transfer screening form sent with inmate at the time of transfer?
Were medical problems/alerts identified on transfer screening form?
1 2 3 4 5 6 7 8 9
Series1 100% 50% 100% 50% 100% 50% 100% 100% 100%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Transfer Screening
 The cover page would automatically tally and graph the results, which would result
in real time the site being able to see the results and not have to wait for the
summary from the regional office for their results.

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ProcessImprovements
Audits - Region Summary
For summarizing the statewide results I wanted to create an easy process that would
automatically update and populate results and require very little time for regular
maintenance. Here I wish to demonstrate my knowledge of automating and linking cells.
Yes No NA % Yes No NA % Yes No NA %
30 0 0 100% 1 30 0 0 100% 1 30 0 0 100%
30 0 0 100% 2 30 0 0 100% 2 30 0 0 100%
29 1 0 97% 3 30 0 0 100% 3 30 0 0 100%
30 0 0 100% 4 30 0 0 100% 4 30 0 0 100%
30 0 0 100% 5 30 0 0 100% 5 30 0 0 100%
30 0 0 100% 6 30 0 0 100% 6 30 0 0 100%
30 0 0 100% 7 30 0 0 100% 7 30 0 0 100%
30 0 0 100% 8 30 0 0 100% 8 21 9 0 70%
30 0 0 100% 9 30 0 0 100% 9 30 0 0 100%
30 0 0 100% 10 30 0 0 100% 10 30 0 0 100%
299 1 0 100% 300 0 0 100% 291 9 0 97%
Yes No NA % Yes No NA % Yes No NA %
1 30 0 0 100% 1 30 0 0 100% 1 30 0 0 100%
2 30 0 0 100% 2 30 0 0 100% 2 30 0 0 100%
3 30 0 0 100% 3 30 0 0 100% 3 30 0 0 100%
4 30 0 0 100% 4 30 0 0 100% 4 30 0 0 100%
5 30 0 0 100% 5 30 0 0 100% 5 30 0 0 100%
6 30 0 0 100% 6 30 0 0 100% 6 30 0 0 100%
7 30 0 0 100% 7 30 0 0 100% 7 30 0 0 100%
8 30 0 0 100% 8 30 0 0 100% 8 30 0 0 100%
9 30 0 0 100% 9 30 0 0 100% 9 30 0 0 100%
10 25 5 0 83% 10 26 4 0 87% 10 30 0 0 100%
295 5 0 98% 296 4 0 99% 300 0 0 100%
BPRU HDU
Results Results Results
BCCC
Criteria
1. The health chart is labeled with the Patient's Name, DOC/SID#, and Volumes?
2. The Health chart was filed in the correct order on the shelves?
3. The Health chart is in good repair (do not need thinning or rejacketing, etc.)?
4. The Notes are filed in the correct sections of the Health Chart?
5. The notes in this chart belongs only to this patient?
6. The loose notes are filed in chronological order, with the latest date on the top?
7. Each page is clearly marked with the Patient's name and Pretrial/DOC number?
8. EPHR notes are not filed into the health file? If Yes, explain on "Not Applicable"
9. Notes are holed-punched and properly secured into the Health Chart?
10. Handwritten clinical notes filed in the Health chart? If Yes, List each forms on the "Not
Applicable"
Total %
Total %
CDF MTC MRDCC
Results Results Results
A.
C.
B.
A. Represents a worksheet
tab that existed for each
region. There were 6
regions, each consisting
of multiple facilities.
d
B. This was the tabs on the workbook. Two tabs for each region, one for the data, the other for the
graphs.
C. By copying and pasting the
data received from each site onto
the data tab, the information
automatically pulled over and
populated the results on the
Region summary.
The Region
Each row under the region represents a
facility within that region.

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ProcessImprovements|[Pickthedate]
Audits - Statewide Summary
From the data
provided previously,
the complete
statewide results
would automatically
summarize.
The statewide graphs would
also automatically populate.
Included in this analysis was a three month
trend to get a true sense of the audits
results.

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ProcessImprovements
7 Day Intake Physical Exams
Every inmate admitted to an intake facility required an intake physical within 7 days.
Here I would like to present how I summarized this report to show my knowledge of
IF STATEMENTS and VLOOKUP formulas.
(Above) This represents a listing of inmates that I would receive from the State
of Maryland on a daily basis in which we were required to show on a monthly
report if they received a 7 day intake and when. Monthly numbers could
range between 1,000 – 2,000 inmates.
I would run a system report (not shown, that would be on a separate tab) that would be matched up
against the list of inmates that require a 7 day intake. Above is the template I created that would
automatically do this analysis. In column D, I would copy and paste the data received from the State of
the required inmates that need a 7 day intake. The other cells would do a match with the ID number
against the system report and tell me various pieces of information that I wanted to know.
Column C – shows which facility the intake was performed at, or that one was not done.
Column C formula:
=IF(O2="override","nongen",IF(B2>0,VLOOKUP(E2,NextGenData!D$2:G$30000,4,FALSE),IF(A2>0,VLOOKUP(H2,Next
GenData!C$2:G$30000,5,FALSE),IF(I2>0,"nongen",""))))
Column P & R – shows the date the intake was completed one in descending order by date, the other by ascending order by date.
Column P formula:(Column R uses the same type of formula):
=IF(A2>0,VLOOKUP(H2,NextGenData!N$2:Q$30000,4,FALSE),IF(B2>0,VLOOKUP(E2,NextGenData!O$2:Q$30000,3,F
ALSE),""))
Column U - would look at column P and R and select the cell with the lower days variance.
Column U formula: =IF(AND(O2="override",J2=""),"",IF(O2="override",J2,IF(AND(COUNTA(M2)>0,T2<I2),"",T2)))

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ProcessImprovements|[Pickthedate]
7 Day Intake Physical Exams
For the final report of the 7 Day intakes I used a drop box with an automatic color code of
the row using an INDIRECT formula.
In the conditional formula setting under the rule using a formula, the formula is as
follows=INDIRECT("L"&ROW())="3 Completed but greater than 7 days on NextGen"
The summary tab
would automatically
count and summarize
all the information on
the spreadsheet and
break it down to
percentages using
countif formulas.
Example of the countif formulas used:
=COUNTIF(Jail!$L$2:$L$1500,"1
Completed within 7 days and on
NextGen")+COUNTIF(Jail!$L$2:$L$1500,"
2 Completed within 7 days but not on
NextGen")

8. 7
ProcessImprovements
ARPS and Grievances
As I started to automate my workload I started to have “free” time on my hands. With this
time I started to work with other departments and help them to standardize their formats
and analyzing protocols. Using similar formulas as listed above I automated the graphing
and reporting for ARPS and Grievances giving high level breakdowns.
M-01 M-02 M-03 M-04 M-05 M-06 M-07 M-08 M-09 M-10 M-11 M-12 M-13 M-14 M-15 M-16 M-17 M-18 M-19 M-20
March 7 1 2 3 3 18 6 0 2 0 6 9 1 0 2 1 0 1 0 5
April 4 1 1 0 1 15 0 1 3 0 3 10 2 0 4 0 0 0 0 3
May 7 2 2 3 0 27 5 0 11 2 4 18 3 0 9 0 2 3 0 3
June 8 2 0 2 0 15 3 0 6 0 17 8 1 1 7 0 1 2 2 0
0
5
10
15
20
25
30
Baltimore PretrialARPS & Grievances
4 Month Trend
2011-2012
Pretrial Region
67
48
101
75
0
20
40
60
80
100
120
March April May June
Baltimore PretrialARPS & Grievances
by Region Totals
M-01 M-02 M-03 M-04 M-05 M-06 M-07 M-08 M-09 M-10 M-11 M-12 M-13 M-14 M-15 M-16 M-17 M-18 M-19 M-20
March 4 1 2 2 1 8 4 0 1 0 1 2 1 0 2 1 0 1 0 2
April 0 0 0 0 0 5 0 1 0 0 0 3 2 0 1 0 0 0 0 3
May 4 0 1 0 0 12 3 0 0 2 0 8 2 0 1 0 0 3 0 1
June 2 2 0 1 0 4 1 0 1 0 0 1 1 0 2 0 0 2 2 0
0
2
4
6
8
10
12
14
BCBIC ARPS & Grievances
4 Month Trend
2012
BCBIC
January February March April May June
BCBIC 8 13 33 15 37 19
MDC 23 42 22 28 40 49
WDC 5 16 12 5 24 7
8
13
33
15
37
19
23
42
22
28
40
49
5
16
12
5
24
7
0
10
20
30
40
50
60
Baltimore PretrialARPS & Grievances
by Site Totals
Prior to my working with this department, the only trend was done on grand totals.
After standardizing the spreadsheets using drop boxes I then used array formulas and
vlookups to automatically populate high detail graphs showing full detail for every
item reported, broken down by Statewide, by Region, and by Site, which I made
into an automatic update of the graphs once the raw data was dropped in.

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ProcessImprovements|[Pickthedate]
ARPS and Grievances
Showcasing more detail of the automation process.

10. 9
ProcessImprovements
Overtime Analysis
I continued working with the other departments improving processes in place. I then
started to draw the attention of the Vice President of Operations. At that point I started
doing special projects for her, which lead to being sent to the corporate office to be trained
in SQL and start working on financial data trends which were previously only done from the
corporate office. The queries ran from SQL consisted of over 100,000 rows when dropped
into excel. I would then create a pivot chart and that would automate totals and then utilize
dynamic graphs. A dynamic graph is a special type of graph that will automatically populate
each month dropping the month prior. Here I wish to demonstrate my knowledge of being
able to roll up for summary large amounts of data in a very clean and precise way.

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13. 12
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Employer References
Name and contact information of references are available upon request.
October 25, 2012
I am happy to recommend Erik Laskowitz for employment at your company.
I had the pleasure of working with Erik at Corizon Health where he was the data specialist
assisting 26 facilities. Erik is organized, efficient, detail oriented, and willing to do whatever is
needed to get a particular task finished. Because there were often last-minute deadlines, his
cooperative attitude and incomparable interpersonal skills are important and truly appreciated.
Erik deserves serious consideration as a potential employee, and I recommend him highly.
Sincerely,
RN, MSN-ED, CARN
Statewide Director of Nursing, Maryland
______________________________________________________________________________
To Whom It May Concern:
I first met Erik Laskowitz in January 2011. After working with him for over 18
months I have learned he is a quick learner, energetic, and hardworking. Erik is
also very flexible and eager to take on new challenges. He readily accepts
additional responsibility and has shown to be a team player. It was always a
pleasure to have Erik in the office. He is a friendly, high-energy individual with a
great sense of humor.
I'm convinced Erik can be a great asset to any company. Please feel free to
contact me if you'd like any additional information.
Reg. Vice President Operations

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ProcessImprovements
Date 10/18/2012
To Whom It May Concern:
Reference for Mr. Erik Laskowitz
Erik joined our Company in April 2010. Since then he has proved to be a most reliable and
effective member of our team.
Erik is professional and efficient in his approach to work and very well-liked by his colleagues.
He is well-presented and able to work both independently and as part of a team.
He worked as a data specialist, but never hesitated to help in other areas, when asked. His
contribution to all areas of company activity in which he has been involved have been much
appreciated
I believe that Erik will make a valuable addition to any organization that he may join. We deeply
regret his decision to move on and I recommend him without hesitation.
I would gladly answer any request for further information.
Sincerely,
Statewide Medical Director
October 19, 2012
To Whom It May Concern,
Re: Erik Laskowitz
I have had the opportunity to work with Erik for the approximately 18 months.
Erik is excellent at analyzing a situation, asking questions for clarity and then executing the task.
He is very organized and the product delivered is at or above expectation. Erik works
independently on reports or projects and they are always completed in a timely fashion.
Erik’s skills with creating excel spreadsheets and graphs are excellent. He makes them useful for
data collection, tracking and trending, and presentation.
I have learned a lot from Erik and have greatly enjoyed working with him.
I believe that Erik will make a valuable addition to any organization that he may join and
I recommend him without hesitation.
Sincerely,
BSN, MPS
Statewide CQI Director

15. 14
ProcessImprovements|[Pickthedate]
10/25/2012
To Whom It May Concern:
Reference for Erik Laskowitz
Erik Laskowitz joined the Corizon Health Care in October 2010 and Wexford Health
Sources in July 2012. Since then he has proved to be most reliable and effective member of
the company.
Erik is efficient at his work and well-liked by his colleagues. He works both independently
and part of a team. His contributions to the company activity have been much appreciated.
I believe that Erik will make a valuable addition to your organization.
I recommend him for his efficiency in data management without hesitation.
Sincerely,
MD,MPH,CCHP
Statewide Epidemiologist
__________________________________________________________________
10/22/2012
To Whom It May Concern:
Erik Laskowitz has been a business associate for approximately two years. During this time Erik has
made himself indispensable with his efforts to assist myself and other staff with developing charts
and graphs for business reports, presenting daily articles of interest to promote employee morale,
and working towards developing employee relations within the office setting. Erik’s ability to
blend in with the other professionals in the office has benefited not only him but has resulted in the
majority of personnel to interact with each other in a more positive manner. For example, Erik
started a daily communication entitled “Word for the Day”. This little contribution resulted in
verbal discussions, brought staff awareness for the English language to new heights, and established
a greater rapport amongst our staff through verbal discourse. Erik is skilled in his knowledge of
computer processing and his work ethics are top drawer. Erik pays attention to detail in his work
and has helped me in preparing electronic reports as well as others. His help has been appreciated
and he will be missed when he leaves our company.
Please welcome Erik into your organization and benefit from his input.
RN, M. Ed, SSTI, CCHP, WCC
Statewide Educator