1. AT&T Consulting Solutions
IT Professional Services Overview
April 24, 2012
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.

2. Who We Are
AT&T Consulting Solutions At A Glance
Our Mission Our Scope
• To build trusted advisor customer • Pure play consulting services – independent
relationships by delivering forward and objective solutions
thinking, world-class infrastructure • Life cycle capabilities: Plan, Architect,
consulting services Integrate, Optimize
Our Customers • Project-based engagement model aligned to
• Strategic clientele with large scale, complex specific business outcomes
& custom infrastructure needs Our Team
• Public and private sector, domestic and • Part of AT&T Business Services
multinational presence
• Seasoned consultants averaging 12 years
industry experience
• Executive team averaging 20 years leading
global professional services
• 11 offices across the U.S. & UK
2 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.

3. What We Do
Eight Strategic Service Areas
3 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.

4. Trusted Advisors
Helping our customers navigate complex IT Transformation
Technology
Strategy
Technology
Cost
Compliance & roadmap,
refresh, Performance
Risk Reduction
migrations
In deployments, Reduce CapEx/OpEx
upgrades, Consolidation
operations, and Shared Services
security
CIO
Governance Agenda Revenue
and Sourcing Growth
Process Rapidly introduce
Frameworks & new services into
Sourcing production
Strategies
4 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.

5. Life Cycle Delivery Methodology
To ensure predictable, quality outcomes: on-time & on-budget
Plan Architect Integrate
• IT transformation planning • Technology architecture • Legacy systems integration
• Technology strategy & development • Scripting, automations, AC
roadmap development • Technology evaluation & D, WFM, IVR
• Business case & ROI Proof of Concept • Migration planning
development • Detailed network & • Technical program
• Assessment & gap analysis systems design governance
• Design review, testing & • Project & program
validation management
• Process & workflow design
Optimize
• Optimize / rationalize voice and data networks, applications, operations centers, contact
centers, desktop, server and storage virtualization
• Operations process improvement and staffing alignment
5 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.

6. Advanced Infrastructure
Planning & engineering next generation networks for business
Offering Description
Comprehensive enterprise-wide strategy, platform selection, business case, and phased deployment
Network Strategy and
roadmap for Enterprise IT networks. Includes strategic planning for WAN (Internet-MPLS-MAN),
Roadmap LAN, Wireless, IPv6 and video solutions.
A spectrum of comprehensive services designed to help you prepare for IP Version 6 migration.
IPV6 Life Cycle Services Service life cycle includes Readiness, Strategy and Architecture, Design and Engineering, Testing,
Transition Planning and Program Execution/Governance.
MPLS Architecture and
Planning, design and engineering for the deployment of MPLS-based WAN solutions.
Engineering
LAN/WAN Architecture Planning, design and engineering for the deployment of LAN, WAN (MPLS, Internet, MAN), WLAN
and Engineering (802.11 a/b/g/n), remote access, QoS, multicast and IPv6 solutions.
Analysis and assessment of network infrastructure design compared to best practices and analysis of
Network Assessment performance characteristics.
Network Application Network readiness and capacity planning to support application deployments including voice, video,
Assurance and unified communications.
6 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.

7. Cloud and Data Center
Optimizing the application delivery infrastructure
Offering Description
Cloud and Data Center Comprehensive enterprise-wide strategy, solution alternative evaluation including Cloud, business
Strategy and Roadmap case, and phased deployment roadmap for Data Center and Cloud Optimization.
Evaluation of physical plant for support of private cloud services and long term data center growth
requirements. Analysis of legacy applications for migration to virtualization and cloud services and
required readiness activities including security, capacity, performance and orchestration and
Cloud and Data Center provisioning management. Sub-offerings include:
Readiness • Data Center Facility Assessment
• Data Center Consolidation & Relocation Planning
• Data Center Optimization
• Security & Compliance Assessment
Architecture, Integration, Optimization, and Transition services for Cloud and Data Center including
network, data center fabrics, server, storage, virtualization, and security. Sub-offerings include:
Cloud and Data Center • Virtual Infrastructure Design, Integration and Planning
Transformation • Data Center Network Architecture and Engineering
• Data Center Storage Architecture and Engineering
• Data Center Transition & Transformation Execution
7 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.

8. Security
Using Security as an enabler to build an agile, trusted, and innovative business
Offering Description
Security Strategy & Advisory and development services providing programmatic frameworks for operational alignment,
Roadmap and a life cycle approach to security and risk management.
Security assessment services addressing regulatory requirements and/or industry standards, as well
Governance, Risk &
as security program development with an emphasis on usable frameworks for policy and security
Compliance management.
A range of comprehensive PCI compliance services that objectively help achieve and maintain PCI
Payment Card Industry
compliance including PCI assessments, readiness assessments, remediation assistance, and other
Solutions related solutions.
Secure Infrastructure A suite of life cycle offerings aligned with planning, architecting, integrating, and optimizing a secure
Services network and infrastructure aligned with business and security goals.
Vulnerability & Threat Services designed to provide an independent baseline and validation of the overall security posture
Management from within or outside of the enterprise.
Strategic and tactical security services focused on the applications supporting critical business
Application Security
processes. Includes technical assessments, secure development life cycle reviews and program
Services management consulting.
8 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.

9. IT Service Management
Optimizing the end-to-end service management infrastructure
Offering Description
Network Operations Center (NOC) and Security Operations Center (SOC) analysis and strategy
Operations Strategy &
encompassing staffing, process and technologies. Operations sourcing analysis and strategy.
Roadmap Operations program governance and management.
EMS Technology Strategy EMS technology operational analysis and strategy. EMS Proof of Concept (POC) program
and Roadmap management. EMS consolidation planning and strategy. EMS vendor selection management.
Operations Center Design NOC and SOC planning, architecture, integration and optimization. NOC/SOC federation and
and Implementation globalization. NOC and SOC consolidation planning and migration.
EMS Technology
EMS technology platform design and implementation. EMS Technology advanced integration
Architecture and including technology upgrades and retrofits.
Integration
9 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.

10. Contact Center
Improving the quality and profitability of customer interactions
Offering Description
Customer segmentation analysis to ensure optimal resource allocation across access channels
Customer Contact Strategy including social media, web, mobility, and SMS text.
Enterprise-wide strategy for people, process and technology, platform evaluation, financial
Contact Center Strategy
justification and deployment roadmap. Solutions alternatives may include premise, “cloud”, and
and Roadmap hybrid approaches.
Technology Planning and Evaluation and planning for the introduction of new contact center technologies (e.g., social media,
Readiness video, SMS).
Contact Center Application Customization and development of contact center applications including CTI, ICR, VDI, WFM, speech
Development recognition, QM/DR, web and IVR self-service.
Contact Center Life Cycle
Life cycle or a-la-carte contact center services including planning, architecture, and integration.
Deployment Services
Contact Center
Optimization of existing contact center applications, services, platforms, routing, and staffing.
Optimization
10 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.

11. Unified Communications
Integrated voice, video, messaging, conferencing & collaboration
Offering Description
Phased roadmap for enterprise-wide strategic Unified Communications (UC) planning, including
UC Strategy and Roadmap business and use-case development.
Assessment of existing UC plans, architecture, design, and deployments. Operational and migration
UC Readiness readiness, including capacity planning and network assurance prior to UC launch.
Life Cycle UC Deployment Life cycle or a-la-carte UC services including planning, architecture, integration, and optimization of
Services multi-vendor environments.
Life cycle TDM to IP-based voice migration services, from planning through architecture, integration,
IP Voice Services implementation and optimization.
UC SIP Integration Planning and integration of SIP solutions with gateways and network transport.
UC Conferencing Architecture, design, integration of UC deployments with room-based conferencing solutions
Integration (Polycom, Tandberg, Cisco, etc.).
Microsoft Technologies Life cycle services supporting Active Directory, Exchange, SharePoint, Microsoft Systems Center
Consulting Operations Manager (MOM), directory and email migrations.
11 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.

12. IT Transformation
Enhancing the alignment & performance of IT with business needs
Offering Description
Comprehensive enterprise-wide strategy and assessment focusing on sourcing direction and
corresponding delivery mechanisms. Includes business case development where needed, and
IT Strategy and Roadmap provides a phased deployment roadmap delivered in conjunction with other Service Lines and
Project / Program Management.
Operational Framework Maturity assessment of the organization’s current state of Service Support and Service Delivery in
Maturity Assessment the operational environment.
Customization and development of prioritized process areas, typically defined by the outcome of a
Framework Development Maturity Assessment.
Transformation Support Trusted Advisor support for strategic sourcing initiatives across the life cycle.
12 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.

13. Project Management
A structured & disciplined approach to project/program execution
Offering Description
Project Management Project Management support of strategic, large, and/or complex technology projects.
Program Management Comprehensive enterprise-wide program oversight for multi-dimensioned technology streams and
Office and Governance complex customer footprint.
13 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.

14. 14 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.