This document is the Emergency Response Plan for the France 2009 Fall Semester broad Program. It has all kinds of important contact and procedural information for your knowledge.

1. France Study Abroad Program
Overseas Emergency Response Plan
The Basic Order of Emergency Contact
for students in an emergency situation
(Use this cheat sheet in conjunction with the previous response plan information)
1. First get emergency care if needed. If unsure where to get immediate care and/or once the injured are
stabilized contact International S.O.S.
2. Contact Program Director to let him/her know of your whereabouts and situation so he/she can start
emergency response from you current location.
3. Contact Eric J. Moore or someone in the School of Architecture Student Services Office so they can start
emergency response from home base.
4. Contact your parents/guardians so they are aware of your situation.
5. Review other items needing attention with your supervising faculty (embassies, airlines, participating
external universities, credit card companies, etc.)
 
International SOS (CALL COLLECT) USC Travel Emergency Call Center
Paris, France +33 155 633 155 213.821.1042
Philadelphia, PA, USA 215.942.8226
www.internationalsos.com See Attached Emergency Contact Sheet
For Additional, Specific, and Local Contacts
 
Personal Health Situations While Abroad
Know what your responsibilities are to the Program Director, administrators, faculty and peers, as
well as the rights to your own privacy.
1. If you need to deal with any personal health situations while abroad you still have the rights to privacy as
you do while on the USC campus. As mentioned in orientation you are responsible for making sure to
bring all of your medications and health equipment.
2. Should you need to go to see a doctor or have a more serious situation and need to get emergency care
remember you have your International S.O.S. insurance which will help you find a local doctor for your
specific need, or find you emergency service.
3. Once you have arranged to go get medical help make sure you have informed the Program Director that
you need medical aid and tell him/her where you are going. If you can also bring a staff, faculty
member, or peer with you that might you keep calm and ensure that someone is there to help you make
the phone calls needed and fill out forms, etc. The buddy system is always a good idea.
4. IMPORTANT NOTE: While you need to let the Program Director know where you are going to get
medical help, you DO NOT need to tell him/her WHY. You have this right to privacy, which means that
unless you agree to release any of the information as to why you are seeking medical attention, nobody
else has the right to know.
5. Contact Eric J. Moore or your advisor, Suzanne Alexander, both at the School of Architecture. Likewise,
any information shared with them cannot be released to other staff, faculty, administrators, or family
members without your consent.
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2. France Study Abroad Program
Overseas Emergency Response Plan
Introduction
In the excitement of an emergency or crisis you might not know the best way to manage the situation. Read this
document before you go abroad, and take it with you, so you are familiar with our recommended procedure and
can calmly and rationally handle a difficult and sometimes scary emergency situation. The purpose of this
document is to provide guidance for response to personal and regional emergencies encountered by
participants on USC overseas programs.
By reviewing this document you will understand the various responsibilities and steps that all people involved in
your travel will take care of. This includes you, the student, Program Coordinators, Program Directors, various
administrators throughout the university, and S.O.S. If it is ever unclear whose responsibility it is to manage
something please contact Eric J. Moore, Programs Coordinator for Student Services at the School of
Architecture, via email ericjmoo@usc.edu or telephone 213.740.3274.
The safety and security of all participants in USC overseas programs is of utmost concern to the University.
First, it must be recognized that no program can ensure the absolute safety of each participant at every moment
during an overseas program. Program participants must understand the risks inherent in any university
program, both on campus and abroad, and act responsibly to enhance the safety of themselves and fellow
participants. At the same time, these guidelines can assist overseas program coordinators and other USC
representatives in preparing for, and responding to, emergencies or crises that may occur.
Examples of Possible Crisis/Emergency Situations
Emergencies and crises can occur in varying degrees of severity. The following list of possible crisis/emergency
situations, while not exhaustive, includes examples of situations that have the potential to require a response:
• Accident/Injury
• Illness
• Sexual Assault (Coordinators and Directors have an additional protocol for Sexual Assault)
• Arrest/legal problems
• Natural disasters
• Recommendation of suspension/cancellation by the host country program staff
• Specific Travel Warnings and other directives by the US State Department and/or US Embassy
• Wide-spread contagious disease or other health-related matter
• War outbreak
• Kidnapping
• Death
• Terrorist activity in the program city/country
• Protracted or indefinite closure of the host university
• Disruption of public utilities or services
• Civil unrest, violence, and/or rioting
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3. France Study Abroad Program
Overseas Emergency Response Plan
On-site Response
(What the Director/Faculty Member Will Do, And How You Can Help)
For USC-sponsored programs in which the program coordinator/director is located on-site with the student
participants, the following guidelines apply for response to emergency/crisis situations. In case of emergency,
the Program Director or faculty member should:
1. Contact all students to make sure they are safe and that you know where they are located. If a student
has been injured, ensure his/her physical injuries receive medical attention. If medical assistance is
needed, contact International SOS (See page 5 for phone numbers).
(If the Program Director or faculty are not around, help asses the situation. Once everyone is out of
immediate harm or being treated, have a student in your group contact him/her to let them know you
are okay. When the next available moment arrives contact Eric or someone in student services.
Delegating these responsibilities to one student will prevent the confusion of multiple phone calls to the
same offices and people.)
2. If immediate local danger exists (civil unrest, natural disaster, etc.), have the Program Director contact
the U.S. Embassy or Consulate and ask for advice and assistance.
(If the Program Director is not around, likewise have one student make the call.)
3. Have the Program Director contact the USC Travel Emergency Call Center (See page 5 for number).
This number will put you in contact with a staff member from Student Affairs. Provide full details about
the nature of the crisis and actions taken thus far. Be prepared to give the following information:
• Your name
• Which program you are with
• Where you are
• Nature of emergency
• Telephone number where you may be contacted
• When you will call back if you have not been called
4. Help the Program Director gather information about the situation, and keep the information for your
records. This should include compiling a chronological log of all actions and correspondence. The log
should detail what happened, what steps were taken, when they were taken, with whom staff members
talked, and what follow-up actions were necessary.
5. In the event of a serious localized emergency, the Program Director will gather all program participants
and move to a safer location. Once established, the will notify USC and International SOS of new
location and contact information (see page 5 for contact numbers).
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4. France Study Abroad Program
Overseas Emergency Response Plan
Site-Specific Details
The following template is to be used by program coordinators to develop site-specific information and
procedures applicable to the program location. This information should be provided to all participants in the
overseas program, and should also be held by the on-campus contact person, on-site contact person, and
Student Affairs. This form may be used, or a separate document may be created.
DEPT: Architecture PROGRAM LOCATION: France
Name and 24-hour contact information for on-campus contact person:
Contact: Gerald Knowles
Address: 16 Rue Charles
Dangibeaud, Saintes, France 17100
Email: CEAU@wanadoo.fr
Phone: 05 46 93 00 50
Name and 24-hour contact information for on-site coordinator (USC or other local staff):
Contact: Selwyn Ting
Address: 16 Rue Charles
Dangibeaud, Saintes, France 17100
Email: sting@usc.edu
Onsite Phone: 05 46 93 00 50
Personal Cell Phone: 310.902.2998
Nearest medical facility to program site:
(For help identifying nearest facility, contact International SOS)
C
Centre Hospitalier de Saintonge
11 Boulevard Ambroise Paré, 17100 Saintes, France - BP 326
B
G
General Telephone: 05 46 95 15 15 Telephone patients: 05 46 95 15 00
http://www.ch-saintonge.fr
Emergency phone number for country/city of program site (local equivalent of “911” emergency number):
Ambulance 112 or 15
Fire 112 or 18
Local police phone number:
Police 112 or 17
Special considerations for the program site (i.e. weather conditions, common natural disasters,
transportation limitations, etc.). Explain nature of potential problem and specific preparedness measures:
There are none specific to list. Ask Program Director for personal advice and make sure to sing into the
International SOS website to read travel advisories, learn about voltage and plugs, and other cultural tips.
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5. France Study Abroad Program
Overseas Emergency Response Plan
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6. France Study Abroad Program
Overseas Emergency Response Plan
Emergency Contact List for Student Participants
In the event of an emergency while you are overseas, you should start by contacting the appropriate staff at
your program location (Resident Director, USC faculty, etc.).
Should you need further assistance or be unable to reach local staff for help, you should call International SOS
(available 24 hours per day). The numbers are listed below and on your International SOS card. Mention that
you are a USC student overseas, explain where you are, and what has happened. Examples of appropriate
reasons to call would include serious injury/hospitalization, legal problems, safety issues (if for any reason you
feel your environment has become unsafe), etc.
International SOS: For emergencies, contact any International SOS center for assistance:
International SOS Other Main Numbers: (All should be 24 Hours a Day)
(OPEN 24 Hours A Day. Call Collect If Needed) Philadelphia, PA, USA (215) 942-8226
London, England 44-20-8762-8008
FRANCE, PARIS (Regional Office) Singapore: 65-6338-7800
International SOS
1 rue du Parc Toll Free Number within US: 1.800.523.6586
92593 LEVALLOIS-PERRET Cedex, France
Alarm Center Tel: +33 155 633 155 Program #: 11BSGC000010
Alarm Center Fax: +33 155 633 156 (Use this on the SOS website as your member login, located on
Admin Tel: +33 155 633 232 the left side of the screen, to access Country Guides, Travel
Admin Fax: +33 155 633 233 Advice, and other Medical and Security Tools available.)
Visit the International SOS website for local contact information: www.internationalsos.com
Contacting USC: During USC business hours, for non-emergency purposes, you should contact the
department that sponsors your overseas program if you have questions or require assistance/advice.
General Program Questions: Program Director:
E-Mail your Program Director and/or Eric Moore Selwyn Ting sting@usc.edu 310.902.2998
Chair Global Initiatives: Health Insurance Questions :
Charles Lagreco lagreco@usc.edu 310.842.3836 Sylvia Carabante uscins@usc.edu 213.740.0551
Study Abroad Specific Questions: Office of International Services:
Eric J. Moore ericjmoo@usc.edu 213.740.2723 ois@usc.edu 213.740.2666
Academic Advisement/Registrations Questions: Crown Travel/ Altour Questions:
Suzanne Alexander alexa1@usc.edu 213.740.2090 12100 West Olympic Blvd. Ste. 300
Los Angeles, CA 90064
Billing and Financial Aid Questions: Tel 310-475-5661 Fax 310-475-6881
Rob Schickler schickle@usc.edu 213.740.5454 roxanne.roth@altour.com / www.crown-international.com
For extremely urgent situations, after contacting International SOS, if you need further assistance from USC and you
cannot reach the coordinator of your overseas program, you may contact:
USC Travel Emergency Call Center 213.821.1042
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7. France Study Abroad Program
Overseas Emergency Response Plan
You will be connected with an on-call representative from Student Affairs who will provide advice and assistance as
needed.
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