SlideShare a Scribd company logo

Developing & sustaining communities of practice

•
•
2016
2016

A presentation I gave to iKlub members in Bangkok, Thailand on 13th September 2013

BusinessEducation
1 of 29
Designing & Sustaining Communities of Practice Eric Tsui KMIRC HKPolyU
Agenda 1. Knowledge Management and Communities 2. The community concept 3. Types of communities 4. The Community Lifecycle 5. Myths about communities 6. Q&A
Nancy M. Dixon’s 3 eras of KM (Replay Webinar at http://goo.gl/zU7aG)
Is this a community?
Is this a community?
Is a school a community?
A Community of Practice is a network of individuals with common problems or interests who get together to explore ways of working, identify common solutions, and share good practice and ideas. • puts you in touch with like-minded colleagues and peers • allows you to share your experiences and learn from others • allows you to collaborate and achieve common outcomes • accelerates your learning • validates and builds on existing knowledge and good practice • provides the opportunity to innovate and create new ideas Communities of Practice
Campfire – Warmth of a community
A power resource view of a Community “Coal & Oil for a community” A well defined domain, a passionate group of core members, trust, supported by an appropriate structure and/or tools “Water for a community” Events/Activities, Problem Solving, Q&A, Peer Assist, Rewards & Recognition A governance model Support Top management and Grass-roots support “Windmills for a community” Leverage on what’s available & sometimes you create a new … Trees Outcome of reification by the community
Major elements of a community • Domain • Community (Members) • Practice
Members in a community occasional transactional peripheral active facilitator core group lurkers leaders outsiders experts beginners
What can CoPs Do? • Facilitate collaboration • Answer specific questions via Subject Matter Expert • Filter out incorrect information by peer group • Capture institutional knowledge and reuse it • Prevent re-inventing wheels by sharing knowledge • Share successful (best) practices http://www.icasit.org/km/kmrt/march04/bgscott.ppt
Common purposes of a community 1. Helping communities: members help each other solve everyday questions & problems 2. Best-practice communities: collate, evaluate, validate & disseminate best practices 3. Knowledge-stewarding communities: map, collect & organize knowledge and information assets for use by their members 4. Innovation communities: deliberately combine expertise from different domains to explore new areas & cutting edge topics
Knowledge Effectiveness for various types of communities
Purpose Members Adhesive Duration Formal work group To deliver a product or service Employees who reports to the group’s manager Job requirements and org structure Until organisational restructuring Project team To accomplish a task Employees assigned by senior management Project milestones and goals Until project completion Social networks To collect and pass on information Friends and acquaintances Mutual needs and interests As long as people have a reason to connect Community of Practice To develop members’ capabilities; to build and exchange knowledge Members who select themselves Passion, commitment and identification with the group’s expertise As long as there is interest in maintaining the group Work group descriptions
Community barriers • Entrance barrier • Exit barrier
CoPs communications update & COP Wave by MTR
Site visits organised by CoPs in MTR
Badge of Honor for community members
Designing & Sustaining Communities of Practice Eric Tsui KMIRC HKPolyU Designing & Sustaining Communities of Practice
Ways to sustain a community • Analyse the community ecosystem • Know how to measure the sense of a community • Avoid competition and maintain a niche for your community • Develop a community strategy and know your community lifecycle • Facilitate/Moderate your community discussions • …
Myths of communities • CoPs are always virtual • Establish them and people will join and share • Closely align the community with organizational structure • CoPs do not need corporate sponsorship • CoPs always need substantial investments • CoPs are “unofficial” networks in an organization • CoPs should always continue with the chosen/original “domain” • Idled discussions, hence the CoP is useless • Everyone is a contributor in a CoP • …
Designing & Sustaining Communities of Practice Eric Tsui KMIRC HKPolyU

Recommended

Community of Practices Best Practice
Community of Practices Best PracticeCommunity of Practices Best Practice
Community of Practices Best PracticeSucipto Asan (sucipto.asan@gmail.com)
 
Communities of practice
Communities of practiceCommunities of practice
Communities of practiceAfrican Virtual University
 
Community of Practice Start-Up Kit
Community of Practice Start-Up KitCommunity of Practice Start-Up Kit
Community of Practice Start-Up KitDoing Something Good
 
Setting Up Successful Communities of Practice: An Experience Report
Setting Up Successful Communities of Practice: An Experience ReportSetting Up Successful Communities of Practice: An Experience Report
Setting Up Successful Communities of Practice: An Experience ReportSesh Veeraraghavan
 
A Guide to Communities of Practice
A Guide to Communities of PracticeA Guide to Communities of Practice
A Guide to Communities of PracticeOlivier Serrat
 
COMMUNITIES of PRACTICE
COMMUNITIES of PRACTICECOMMUNITIES of PRACTICE
COMMUNITIES of PRACTICELouise Chen
 
Communities of practice presentation
Communities of practice presentationCommunities of practice presentation
Communities of practice presentationkleroux86
 
Community Of Practice (Co P)
Community Of Practice (Co P)Community Of Practice (Co P)
Community Of Practice (Co P)Mike Baker
 

Recommended

Community of Practices Best Practice
Community of Practices Best PracticeCommunity of Practices Best Practice
Community of Practices Best PracticeSucipto Asan (sucipto.asan@gmail.com)
 
Communities of practice
Communities of practiceCommunities of practice
Communities of practiceAfrican Virtual University
 
Community of Practice Start-Up Kit
Community of Practice Start-Up KitCommunity of Practice Start-Up Kit
Community of Practice Start-Up KitDoing Something Good
 
Setting Up Successful Communities of Practice: An Experience Report
Setting Up Successful Communities of Practice: An Experience ReportSetting Up Successful Communities of Practice: An Experience Report
Setting Up Successful Communities of Practice: An Experience ReportSesh Veeraraghavan
 
A Guide to Communities of Practice
A Guide to Communities of PracticeA Guide to Communities of Practice
A Guide to Communities of PracticeOlivier Serrat
 
COMMUNITIES of PRACTICE
COMMUNITIES of PRACTICECOMMUNITIES of PRACTICE
COMMUNITIES of PRACTICELouise Chen
 
Communities of practice presentation
Communities of practice presentationCommunities of practice presentation
Communities of practice presentationkleroux86
 
Community Of Practice (Co P)
Community Of Practice (Co P)Community Of Practice (Co P)
Community Of Practice (Co P)Mike Baker
 
Communities of Practice: Conversations To Collaboration
Communities of Practice: Conversations To CollaborationCommunities of Practice: Conversations To Collaboration
Communities of Practice: Conversations To CollaborationCollabor8now Ltd
 
Communities of Practice
Communities of PracticeCommunities of Practice
Communities of PracticeAravind Sesagiri Raamkumar
 
Strategic Communities of Practice
Strategic Communities of PracticeStrategic Communities of Practice
Strategic Communities of PracticeNancy Wright White
 
How to build a successful community of practice
How to build a successful community of practiceHow to build a successful community of practice
How to build a successful community of practiceSarah Loat
 
Communities of practice
Communities of practice Communities of practice
Communities of practice Nirmala Selvaraju
 
Creating strong & passionate agile communities of practice
Creating strong & passionate agile communities of practiceCreating strong & passionate agile communities of practice
Creating strong & passionate agile communities of practiceAllison Pollard
 
Introduction to Communities of Practice
Introduction to Communities of PracticeIntroduction to Communities of Practice
Introduction to Communities of PracticeJohn Bostock
 
Beyond functional silos with communities of practice
Beyond functional silos with communities of practiceBeyond functional silos with communities of practice
Beyond functional silos with communities of practiceDennis Stevens
 
Building a Change Community of Practice webinar February 2017
Building a Change Community of Practice webinar February 2017Building a Change Community of Practice webinar February 2017
Building a Change Community of Practice webinar February 2017Prosci ANZ
 
Introduction and benefits of Communities of Practice
Introduction and benefits of Communities of PracticeIntroduction and benefits of Communities of Practice
Introduction and benefits of Communities of PracticeMichael Norton
 
What Is Important About Cop Concept And Framework
What Is Important About Cop Concept And FrameworkWhat Is Important About Cop Concept And Framework
What Is Important About Cop Concept And FrameworkKnowledge Communities
 
Communities of practice playbook
Communities of practice playbookCommunities of practice playbook
Communities of practice playbookYammer
 
Community building
Community buildingCommunity building
Community buildingPriyanka Nag
 
Cultivating knowledge through Communities of Practice
Cultivating knowledge through Communities of PracticeCultivating knowledge through Communities of Practice
Cultivating knowledge through Communities of PracticeCollabor8now Ltd
 
Creating Learning Environments with Communities of Practice
Creating Learning Environments with Communities of PracticeCreating Learning Environments with Communities of Practice
Creating Learning Environments with Communities of PracticeOlivier Serrat
 
Membership Models for the Future of Rotary
Membership Models for the Future of RotaryMembership Models for the Future of Rotary
Membership Models for the Future of RotaryRotary International
 
Community engagement
Community engagementCommunity engagement
Community engagementShella Salem
 
Community Engagement: principles and best practices
Community Engagement: principles and best practicesCommunity Engagement: principles and best practices
Community Engagement: principles and best practicesGrassroots Solutions
 
tools in community organizing
tools in community organizingtools in community organizing
tools in community organizingKemberly Mae Malate
 
What Is Community Education Slides
What Is Community Education SlidesWhat Is Community Education Slides
What Is Community Education SlidesJoel Nitzberg
 
Power of communities of practice
Power of communities of practicePower of communities of practice
Power of communities of practiceMartin Heider
 
Taking CoP (Communities of Practice) to Moodle
Taking CoP (Communities of Practice) to MoodleTaking CoP (Communities of Practice) to Moodle
Taking CoP (Communities of Practice) to MoodleAlanieta Lesuma-Fatiaki
 

More Related Content

What's hot

Communities of Practice: Conversations To Collaboration
Communities of Practice: Conversations To CollaborationCommunities of Practice: Conversations To Collaboration
Communities of Practice: Conversations To CollaborationCollabor8now Ltd
 
Strategic Communities of Practice
Strategic Communities of PracticeStrategic Communities of Practice
Strategic Communities of PracticeNancy Wright White
 
How to build a successful community of practice
How to build a successful community of practiceHow to build a successful community of practice
How to build a successful community of practiceSarah Loat
 
Creating strong & passionate agile communities of practice
Creating strong & passionate agile communities of practiceCreating strong & passionate agile communities of practice
Creating strong & passionate agile communities of practiceAllison Pollard
 
Introduction to Communities of Practice
Introduction to Communities of PracticeIntroduction to Communities of Practice
Introduction to Communities of PracticeJohn Bostock
 
Beyond functional silos with communities of practice
Beyond functional silos with communities of practiceBeyond functional silos with communities of practice
Beyond functional silos with communities of practiceDennis Stevens
 
Building a Change Community of Practice webinar February 2017
Building a Change Community of Practice webinar February 2017Building a Change Community of Practice webinar February 2017
Building a Change Community of Practice webinar February 2017Prosci ANZ
 
Introduction and benefits of Communities of Practice
Introduction and benefits of Communities of PracticeIntroduction and benefits of Communities of Practice
Introduction and benefits of Communities of PracticeMichael Norton
 
What Is Important About Cop Concept And Framework
What Is Important About Cop Concept And FrameworkWhat Is Important About Cop Concept And Framework
What Is Important About Cop Concept And FrameworkKnowledge Communities
 
Communities of practice playbook
Communities of practice playbookCommunities of practice playbook
Communities of practice playbookYammer
 
Community building
Community buildingCommunity building
Community buildingPriyanka Nag
 
Cultivating knowledge through Communities of Practice
Cultivating knowledge through Communities of PracticeCultivating knowledge through Communities of Practice
Cultivating knowledge through Communities of PracticeCollabor8now Ltd
 
Creating Learning Environments with Communities of Practice
Creating Learning Environments with Communities of PracticeCreating Learning Environments with Communities of Practice
Creating Learning Environments with Communities of PracticeOlivier Serrat
 
Membership Models for the Future of Rotary
Membership Models for the Future of RotaryMembership Models for the Future of Rotary
Membership Models for the Future of RotaryRotary International
 
Community engagement
Community engagementCommunity engagement
Community engagementShella Salem
 
Community Engagement: principles and best practices
Community Engagement: principles and best practicesCommunity Engagement: principles and best practices
Community Engagement: principles and best practicesGrassroots Solutions
 
What Is Community Education Slides
What Is Community Education SlidesWhat Is Community Education Slides
What Is Community Education SlidesJoel Nitzberg
 

What's hot (20)

Communities of Practice: Conversations To Collaboration
Communities of Practice: Conversations To CollaborationCommunities of Practice: Conversations To Collaboration
Communities of Practice: Conversations To Collaboration
 
Communities of Practice
Communities of PracticeCommunities of Practice
Communities of Practice
 
Strategic Communities of Practice
Strategic Communities of PracticeStrategic Communities of Practice
Strategic Communities of Practice
 
How to build a successful community of practice
How to build a successful community of practiceHow to build a successful community of practice
How to build a successful community of practice
 
Communities of practice
Communities of practice Communities of practice
Communities of practice
 
Creating strong & passionate agile communities of practice
Creating strong & passionate agile communities of practiceCreating strong & passionate agile communities of practice
Creating strong & passionate agile communities of practice
 
Introduction to Communities of Practice
Introduction to Communities of PracticeIntroduction to Communities of Practice
Introduction to Communities of Practice
 
Beyond functional silos with communities of practice
Beyond functional silos with communities of practiceBeyond functional silos with communities of practice
Beyond functional silos with communities of practice
 
Building a Change Community of Practice webinar February 2017
Building a Change Community of Practice webinar February 2017Building a Change Community of Practice webinar February 2017
Building a Change Community of Practice webinar February 2017
 
Introduction and benefits of Communities of Practice
Introduction and benefits of Communities of PracticeIntroduction and benefits of Communities of Practice
Introduction and benefits of Communities of Practice
 
What Is Important About Cop Concept And Framework
What Is Important About Cop Concept And FrameworkWhat Is Important About Cop Concept And Framework
What Is Important About Cop Concept And Framework
 
Communities of practice playbook
Communities of practice playbookCommunities of practice playbook
Communities of practice playbook
 
Community building
Community buildingCommunity building
Community building
 
Cultivating knowledge through Communities of Practice
Cultivating knowledge through Communities of PracticeCultivating knowledge through Communities of Practice
Cultivating knowledge through Communities of Practice
 
Creating Learning Environments with Communities of Practice
Creating Learning Environments with Communities of PracticeCreating Learning Environments with Communities of Practice
Creating Learning Environments with Communities of Practice
 
Membership Models for the Future of Rotary
Membership Models for the Future of RotaryMembership Models for the Future of Rotary
Membership Models for the Future of Rotary
 
Community engagement
Community engagementCommunity engagement
Community engagement
 
Community Engagement: principles and best practices
Community Engagement: principles and best practicesCommunity Engagement: principles and best practices
Community Engagement: principles and best practices
 
tools in community organizing
tools in community organizingtools in community organizing
tools in community organizing
 
What Is Community Education Slides
What Is Community Education SlidesWhat Is Community Education Slides
What Is Community Education Slides
 

Viewers also liked

Power of communities of practice
Power of communities of practicePower of communities of practice
Power of communities of practiceMartin Heider
 
Taking CoP (Communities of Practice) to Moodle
Taking CoP (Communities of Practice) to MoodleTaking CoP (Communities of Practice) to Moodle
Taking CoP (Communities of Practice) to MoodleAlanieta Lesuma-Fatiaki
 
URBACT Communities of Practice
URBACT Communities of PracticeURBACT Communities of Practice
URBACT Communities of Practicepeterramsden
 
Communities of Practice – kanazawa.js結成までの軌跡 -
Communities of Practice – kanazawa.js結成までの軌跡 -Communities of Practice – kanazawa.js結成までの軌跡 -
Communities of Practice – kanazawa.js結成までの軌跡 -Koji Ishimoto
 
My little cop pocket book
My little cop pocket book My little cop pocket book
My little cop pocket book Kennedy Liti
 
Communities of practice
Communities of practiceCommunities of practice
Communities of practiceMakis Asimidis
 
Rio Tinto Communities Of Practice
Rio Tinto Communities Of PracticeRio Tinto Communities Of Practice
Rio Tinto Communities Of PracticeMark Bennett
 
Measuring Communities of Practice
Measuring Communities of PracticeMeasuring Communities of Practice
Measuring Communities of PracticeKarsten D. Wolf
 
Health communities-of-practice-yuri-quintana
Health communities-of-practice-yuri-quintanaHealth communities-of-practice-yuri-quintana
Health communities-of-practice-yuri-quintanaHarvard Medical School
 
Communities of Practice: Building an Understanding
Communities of Practice: Building an UnderstandingCommunities of Practice: Building an Understanding
Communities of Practice: Building an Understandingkatherube
 
Collaboration and communities of practice nzcom
Collaboration and communities of practice nzcomCollaboration and communities of practice nzcom
Collaboration and communities of practice nzcomCarolyn m
 

Viewers also liked (16)

Power of communities of practice
Power of communities of practicePower of communities of practice
Power of communities of practice
 
Taking CoP (Communities of Practice) to Moodle
Taking CoP (Communities of Practice) to MoodleTaking CoP (Communities of Practice) to Moodle
Taking CoP (Communities of Practice) to Moodle
 
Communities of Practice
Communities of PracticeCommunities of Practice
Communities of Practice
 
URBACT Communities of Practice
URBACT Communities of PracticeURBACT Communities of Practice
URBACT Communities of Practice
 
Communities of Practice – kanazawa.js結成までの軌跡 -
Communities of Practice – kanazawa.js結成までの軌跡 -Communities of Practice – kanazawa.js結成までの軌跡 -
Communities of Practice – kanazawa.js結成までの軌跡 -
 
Building Communities of Practice Tcm4 451018
Building Communities of Practice Tcm4 451018Building Communities of Practice Tcm4 451018
Building Communities of Practice Tcm4 451018
 
My little cop pocket book
My little cop pocket book My little cop pocket book
My little cop pocket book
 
Manual getic 23-out_09
Manual getic 23-out_09Manual getic 23-out_09
Manual getic 23-out_09
 
Etienne slides
Etienne slidesEtienne slides
Etienne slides
 
Communities of practice
Communities of practiceCommunities of practice
Communities of practice
 
Rio Tinto Communities Of Practice
Rio Tinto Communities Of PracticeRio Tinto Communities Of Practice
Rio Tinto Communities Of Practice
 
Measuring Communities of Practice
Measuring Communities of PracticeMeasuring Communities of Practice
Measuring Communities of Practice
 
Health communities-of-practice-yuri-quintana
Health communities-of-practice-yuri-quintanaHealth communities-of-practice-yuri-quintana
Health communities-of-practice-yuri-quintana
 
Communities of Practice: Building an Understanding
Communities of Practice: Building an UnderstandingCommunities of Practice: Building an Understanding
Communities of Practice: Building an Understanding
 
Collaboration and communities of practice nzcom
Collaboration and communities of practice nzcomCollaboration and communities of practice nzcom
Collaboration and communities of practice nzcom
 
Community of practice
Community of practiceCommunity of practice
Community of practice
 

Similar to Developing & sustaining communities of practice

APLU: Building Learning Communities Resource
APLU: Building Learning Communities ResourceAPLU: Building Learning Communities Resource
APLU: Building Learning Communities ResourceLaura Pasquini
 
APLU: Building Learning Communities
APLU: Building Learning CommunitiesAPLU: Building Learning Communities
APLU: Building Learning CommunitiesLaura Pasquini
 
How to build CoPs in local government
How to build CoPs in local governmentHow to build CoPs in local government
How to build CoPs in local governmentMichael Norton
 
Communities of Practice: Principles and Tips
Communities of Practice: Principles and TipsCommunities of Practice: Principles and Tips
Communities of Practice: Principles and TipsStan Garfield
 
Co ps and boingboing webinar july 2016
Co ps and boingboing webinar july 2016 Co ps and boingboing webinar july 2016
Co ps and boingboing webinar july 2016 Suze Cruttwell
 
Community of Practice
Community of PracticeCommunity of Practice
Community of PracticeJosé Bidarra
 
COP_JKaminski_AHoogbruin_EJF
COP_JKaminski_AHoogbruin_EJFCOP_JKaminski_AHoogbruin_EJF
COP_JKaminski_AHoogbruin_EJFJune Kaminski
 
CoPs in Information Service Organisations: a wild goose chase?
CoPs in Information Service Organisations: a wild goose chase?CoPs in Information Service Organisations: a wild goose chase?
CoPs in Information Service Organisations: a wild goose chase?Johann van Wyk
 
Groups, Communities and Networks - Organisational Culture
Groups, Communities and Networks - Organisational CultureGroups, Communities and Networks - Organisational Culture
Groups, Communities and Networks - Organisational CultureLisa McNicoll
 
Lilac 2014 Scottish Information Literacy Community of Practice presentation
Lilac 2014 Scottish Information Literacy Community of Practice presentationLilac 2014 Scottish Information Literacy Community of Practice presentation
Lilac 2014 Scottish Information Literacy Community of Practice presentationChristine Irving
 
Developing and running a National Information Literacy Community of Practice ...
Developing and running a National Information Literacy Community of Practice ...Developing and running a National Information Literacy Community of Practice ...
Developing and running a National Information Literacy Community of Practice ...IL Group (CILIP Information Literacy Group)
 
5_UGent_TrainingCoP_Emilie_v2.pptx
5_UGent_TrainingCoP_Emilie_v2.pptx5_UGent_TrainingCoP_Emilie_v2.pptx
5_UGent_TrainingCoP_Emilie_v2.pptxOpenAccessBelgium
 
Communities Manifesto
Communities ManifestoCommunities Manifesto
Communities ManifestoStan Garfield
 
The Art of Learning Togeather
The Art of Learning TogeatherThe Art of Learning Togeather
The Art of Learning Togeatherbwatson
 
Communities of Practice
Communities of PracticeCommunities of Practice
Communities of PracticeNoel Hatch
 

Similar to Developing & sustaining communities of practice (20)

APLU: Building Learning Communities Resource
APLU: Building Learning Communities ResourceAPLU: Building Learning Communities Resource
APLU: Building Learning Communities Resource
 
APLU: Building Learning Communities
APLU: Building Learning CommunitiesAPLU: Building Learning Communities
APLU: Building Learning Communities
 
How to build CoPs in local government
How to build CoPs in local governmentHow to build CoPs in local government
How to build CoPs in local government
 
Communities of Practice: Principles and Tips
Communities of Practice: Principles and TipsCommunities of Practice: Principles and Tips
Communities of Practice: Principles and Tips
 
Co ps and boingboing webinar july 2016
Co ps and boingboing webinar july 2016 Co ps and boingboing webinar july 2016
Co ps and boingboing webinar july 2016
 
Building DH Community of Practice
Building DH Community of PracticeBuilding DH Community of Practice
Building DH Community of Practice
 
Community of Practice
Community of PracticeCommunity of Practice
Community of Practice
 
Necc08 Spotlight on PLP
Necc08 Spotlight on PLPNecc08 Spotlight on PLP
Necc08 Spotlight on PLP
 
COP_JKaminski_AHoogbruin_EJF
COP_JKaminski_AHoogbruin_EJFCOP_JKaminski_AHoogbruin_EJF
COP_JKaminski_AHoogbruin_EJF
 
CoPs in Information Service Organisations: a wild goose chase?
CoPs in Information Service Organisations: a wild goose chase?CoPs in Information Service Organisations: a wild goose chase?
CoPs in Information Service Organisations: a wild goose chase?
 
Comunity of practice
Comunity of practiceComunity of practice
Comunity of practice
 
Groups, Communities and Networks - Organisational Culture
Groups, Communities and Networks - Organisational CultureGroups, Communities and Networks - Organisational Culture
Groups, Communities and Networks - Organisational Culture
 
Lilac 2014 Scottish Information Literacy Community of Practice presentation
Lilac 2014 Scottish Information Literacy Community of Practice presentationLilac 2014 Scottish Information Literacy Community of Practice presentation
Lilac 2014 Scottish Information Literacy Community of Practice presentation
 
Developing and running a National Information Literacy Community of Practice ...
Developing and running a National Information Literacy Community of Practice ...Developing and running a National Information Literacy Community of Practice ...
Developing and running a National Information Literacy Community of Practice ...
 
5_UGent_TrainingCoP_Emilie_v2.pptx
5_UGent_TrainingCoP_Emilie_v2.pptx5_UGent_TrainingCoP_Emilie_v2.pptx
5_UGent_TrainingCoP_Emilie_v2.pptx
 
Communities Manifesto
Communities ManifestoCommunities Manifesto
Communities Manifesto
 
Jenny Coombs: A community of practice approach to delivering research support...
Jenny Coombs: A community of practice approach to delivering research support...Jenny Coombs: A community of practice approach to delivering research support...
Jenny Coombs: A community of practice approach to delivering research support...
 
The Art of Learning Togeather
The Art of Learning TogeatherThe Art of Learning Togeather
The Art of Learning Togeather
 
Communities of Practice
Communities of PracticeCommunities of Practice
Communities of Practice
 
Connected learning isummit
Connected learning isummitConnected learning isummit
Connected learning isummit
 

More from 2016

Hong Kong PhD Fellowship Information leaflet 2018-2019
Hong Kong PhD Fellowship Information leaflet 2018-2019Hong Kong PhD Fellowship Information leaflet 2018-2019
Hong Kong PhD Fellowship Information leaflet 2018-20192016
 
Hong Kong PhD Fellowship Information leaflet 2018-2019
Hong Kong PhD Fellowship Information leaflet 2018-2019Hong Kong PhD Fellowship Information leaflet 2018-2019
Hong Kong PhD Fellowship Information leaflet 2018-20192016
 
Conceptual Diagram
Conceptual DiagramConceptual Diagram
Conceptual Diagram2016
 
PLE&N flyer
PLE&N flyerPLE&N flyer
PLE&N flyer2016
 
KMIRC Summer School 2016
KMIRC Summer School 2016KMIRC Summer School 2016
KMIRC Summer School 20162016
 
MOOC: ISE101x Knowledge Management and Big Data in Business
MOOC: ISE101x Knowledge Management and Big Data in BusinessMOOC: ISE101x Knowledge Management and Big Data in Business
MOOC: ISE101x Knowledge Management and Big Data in Business2016
 
Hong Kong PhD Fellowships 2016/17
Hong Kong PhD Fellowships 2016/17Hong Kong PhD Fellowships 2016/17
Hong Kong PhD Fellowships 2016/172016
 
Lessons learnt from nearly 200 cases of knowledge management journeys by hong...
Lessons learnt from nearly 200 cases of knowledge management journeys by hong...Lessons learnt from nearly 200 cases of knowledge management journeys by hong...
Lessons learnt from nearly 200 cases of knowledge management journeys by hong...2016
 
大規模線上開放課程-商業大數據及知識管理
大規模線上開放課程-商業大數據及知識管理大規模線上開放課程-商業大數據及知識管理
大規模線上開放課程-商業大數據及知識管理2016
 
提升中小企競爭力及創新力研討會
提升中小企競爭力及創新力研討會提升中小企競爭力及創新力研討會
提升中小企競爭力及創新力研討會2016
 
How to Harvest Knowledge Through “After Action Review”?
How to Harvest Knowledge Through “After Action Review”?How to Harvest Knowledge Through “After Action Review”?
How to Harvest Knowledge Through “After Action Review”?2016
 
香港最受推崇知識型中小企大獎宣傳單張
香港最受推崇知識型中小企大獎宣傳單張香港最受推崇知識型中小企大獎宣傳單張
香港最受推崇知識型中小企大獎宣傳單張2016
 
Workshop on Knowledge-based Service Innovation
Workshop on Knowledge-based Service InnovationWorkshop on Knowledge-based Service Innovation
Workshop on Knowledge-based Service Innovation2016
 
Information Session
Information SessionInformation Session
Information Session2016
 
Hong Kong MAKE Award 2015 is open for application now!
Hong Kong MAKE Award 2015 is open for application now! Hong Kong MAKE Award 2015 is open for application now!
Hong Kong MAKE Award 2015 is open for application now! 2016
 
Storytelling
StorytellingStorytelling
Storytelling2016
 
An introduction to km & its evolution in the last 2 decades
An introduction to km & its evolution in the last 2 decadesAn introduction to km & its evolution in the last 2 decades
An introduction to km & its evolution in the last 2 decades2016
 
Conversational Leadership
Conversational LeadershipConversational Leadership
Conversational Leadership2016
 
Seminar on winning recipes from best knowledge enterprises
Seminar on winning recipes from best knowledge enterprisesSeminar on winning recipes from best knowledge enterprises
Seminar on winning recipes from best knowledge enterprises2016
 
Asian Knowledge Forum cum 2014 MAKE Award Presentation Ceremony
Asian Knowledge Forum cum 2014 MAKE Award Presentation Ceremony Asian Knowledge Forum cum 2014 MAKE Award Presentation Ceremony
Asian Knowledge Forum cum 2014 MAKE Award Presentation Ceremony 2016
 

More from 2016 (20)

Hong Kong PhD Fellowship Information leaflet 2018-2019
Hong Kong PhD Fellowship Information leaflet 2018-2019Hong Kong PhD Fellowship Information leaflet 2018-2019
Hong Kong PhD Fellowship Information leaflet 2018-2019
 
Hong Kong PhD Fellowship Information leaflet 2018-2019
Hong Kong PhD Fellowship Information leaflet 2018-2019Hong Kong PhD Fellowship Information leaflet 2018-2019
Hong Kong PhD Fellowship Information leaflet 2018-2019
 
Conceptual Diagram
Conceptual DiagramConceptual Diagram
Conceptual Diagram
 
PLE&N flyer
PLE&N flyerPLE&N flyer
PLE&N flyer
 
KMIRC Summer School 2016
KMIRC Summer School 2016KMIRC Summer School 2016
KMIRC Summer School 2016
 
MOOC: ISE101x Knowledge Management and Big Data in Business
MOOC: ISE101x Knowledge Management and Big Data in BusinessMOOC: ISE101x Knowledge Management and Big Data in Business
MOOC: ISE101x Knowledge Management and Big Data in Business
 
Hong Kong PhD Fellowships 2016/17
Hong Kong PhD Fellowships 2016/17Hong Kong PhD Fellowships 2016/17
Hong Kong PhD Fellowships 2016/17
 
Lessons learnt from nearly 200 cases of knowledge management journeys by hong...
Lessons learnt from nearly 200 cases of knowledge management journeys by hong...Lessons learnt from nearly 200 cases of knowledge management journeys by hong...
Lessons learnt from nearly 200 cases of knowledge management journeys by hong...
 
大規模線上開放課程-商業大數據及知識管理
大規模線上開放課程-商業大數據及知識管理大規模線上開放課程-商業大數據及知識管理
大規模線上開放課程-商業大數據及知識管理
 
提升中小企競爭力及創新力研討會
提升中小企競爭力及創新力研討會提升中小企競爭力及創新力研討會
提升中小企競爭力及創新力研討會
 
How to Harvest Knowledge Through “After Action Review”?
How to Harvest Knowledge Through “After Action Review”?How to Harvest Knowledge Through “After Action Review”?
How to Harvest Knowledge Through “After Action Review”?
 
香港最受推崇知識型中小企大獎宣傳單張
香港最受推崇知識型中小企大獎宣傳單張香港最受推崇知識型中小企大獎宣傳單張
香港最受推崇知識型中小企大獎宣傳單張
 
Workshop on Knowledge-based Service Innovation
Workshop on Knowledge-based Service InnovationWorkshop on Knowledge-based Service Innovation
Workshop on Knowledge-based Service Innovation
 
Information Session
Information SessionInformation Session
Information Session
 
Hong Kong MAKE Award 2015 is open for application now!
Hong Kong MAKE Award 2015 is open for application now! Hong Kong MAKE Award 2015 is open for application now!
Hong Kong MAKE Award 2015 is open for application now!
 
Storytelling
StorytellingStorytelling
Storytelling
 
An introduction to km & its evolution in the last 2 decades
An introduction to km & its evolution in the last 2 decadesAn introduction to km & its evolution in the last 2 decades
An introduction to km & its evolution in the last 2 decades
 
Conversational Leadership
Conversational LeadershipConversational Leadership
Conversational Leadership
 
Seminar on winning recipes from best knowledge enterprises
Seminar on winning recipes from best knowledge enterprisesSeminar on winning recipes from best knowledge enterprises
Seminar on winning recipes from best knowledge enterprises
 
Asian Knowledge Forum cum 2014 MAKE Award Presentation Ceremony
Asian Knowledge Forum cum 2014 MAKE Award Presentation Ceremony Asian Knowledge Forum cum 2014 MAKE Award Presentation Ceremony
Asian Knowledge Forum cum 2014 MAKE Award Presentation Ceremony
 

Recently uploaded

Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetCreating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetDenis Gagné
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANIlamathiKannappan
 
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 DelhiCall Girls in Delhi
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Roland Driesen
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...Any kyc Account
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Roland Driesen
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdfRenandantas16
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒anilsa9823
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Servicediscovermytutordmt
 
Best Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaBest Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaShree Krishna Exports
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Lviv Startup Club
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayNZSG
 
Unlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfUnlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfOnline Income Engine
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdftbatkhuu1
 
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...noida100girls
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Tina Ji
 

Recently uploaded (20)

Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetCreating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 
Best Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaBest Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in India
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
 
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
Unlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdfUnlocking the Secrets of Affiliate Marketing.pdf
Unlocking the Secrets of Affiliate Marketing.pdf
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdf
 
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
BEST ✨ Call Girls In Indirapuram Ghaziabad ✔️ 9871031762 ✔️ Escorts Service...
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
 

Developing & sustaining communities of practice

  • 1. Designing & Sustaining Communities of Practice Eric Tsui KMIRC HKPolyU
  • 2. Agenda 1. Knowledge Management and Communities 2. The community concept 3. Types of communities 4. The Community Lifecycle 5. Myths about communities 6. Q&A
  • 3. Nancy M. Dixon’s 3 eras of KM (Replay Webinar at http://goo.gl/zU7aG)
  • 4.
  • 5. Is this a community?
  • 6. Is this a community?
  • 7. Is a school a community?
  • 8. A Community of Practice is a network of individuals with common problems or interests who get together to explore ways of working, identify common solutions, and share good practice and ideas. • puts you in touch with like-minded colleagues and peers • allows you to share your experiences and learn from others • allows you to collaborate and achieve common outcomes • accelerates your learning • validates and builds on existing knowledge and good practice • provides the opportunity to innovate and create new ideas Communities of Practice
  • 9. Campfire – Warmth of a community
  • 10. A power resource view of a Community “Coal & Oil for a community” A well defined domain, a passionate group of core members, trust, supported by an appropriate structure and/or tools “Water for a community” Events/Activities, Problem Solving, Q&A, Peer Assist, Rewards & Recognition A governance model Support Top management and Grass-roots support “Windmills for a community” Leverage on what’s available & sometimes you create a new … Trees Outcome of reification by the community
  • 11. Major elements of a community • Domain • Community (Members) • Practice
  • 12. Members in a community occasional transactional peripheral active facilitator core group lurkers leaders outsiders experts beginners
  • 13. What can CoPs Do? • Facilitate collaboration • Answer specific questions via Subject Matter Expert • Filter out incorrect information by peer group • Capture institutional knowledge and reuse it • Prevent re-inventing wheels by sharing knowledge • Share successful (best) practices http://www.icasit.org/km/kmrt/march04/bgscott.ppt
  • 14. Common purposes of a community 1. Helping communities: members help each other solve everyday questions & problems 2. Best-practice communities: collate, evaluate, validate & disseminate best practices 3. Knowledge-stewarding communities: map, collect & organize knowledge and information assets for use by their members 4. Innovation communities: deliberately combine expertise from different domains to explore new areas & cutting edge topics
  • 16. Purpose Members Adhesive Duration Formal work group To deliver a product or service Employees who reports to the group’s manager Job requirements and org structure Until organisational restructuring Project team To accomplish a task Employees assigned by senior management Project milestones and goals Until project completion Social networks To collect and pass on information Friends and acquaintances Mutual needs and interests As long as people have a reason to connect Community of Practice To develop members’ capabilities; to build and exchange knowledge Members who select themselves Passion, commitment and identification with the group’s expertise As long as there is interest in maintaining the group Work group descriptions
  • 17.
  • 18. Community barriers • Entrance barrier • Exit barrier
  • 19. CoPs communications update & COP Wave by MTR
  • 20. Site visits organised by CoPs in MTR
  • 21. Badge of Honor for community members
  • 22. Designing & Sustaining Communities of Practice Eric Tsui KMIRC HKPolyU Designing & Sustaining Communities of Practice
  • 23. Ways to sustain a community • Analyse the community ecosystem • Know how to measure the sense of a community • Avoid competition and maintain a niche for your community • Develop a community strategy and know your community lifecycle • Facilitate/Moderate your community discussions • …
  • 24.
  • 25.
  • 26.
  • 27.
  • 28. Myths of communities • CoPs are always virtual • Establish them and people will join and share • Closely align the community with organizational structure • CoPs do not need corporate sponsorship • CoPs always need substantial investments • CoPs are “unofficial” networks in an organization • CoPs should always continue with the chosen/original “domain” • Idled discussions, hence the CoP is useless • Everyone is a contributor in a CoP • …
  • 29. Designing & Sustaining Communities of Practice Eric Tsui KMIRC HKPolyU