Mark Hodder give members of Community Housing Cymur's PR network an introduction to NLP.

1. Using Neuro-Linguistic Programming in the Workplace (NLP) Mark Hodder Master Practitioner & Trainer of Neuro Linguistic Programming (NLP)

4. Definition of NLP? N - Neurology: The study of the mind and nervous system; how we think L - Linguistics: The study of language and how we use it. P - Programming: The sequence of our actions; how we motivate ourselves to achieve our goals

7. Calibration Vs Mind Reading

8. Calibration Vs Mind Reading Posture Breathing Lips Eyes Skin tone Skin colour

9. Time for a Test

13. Beliefs, Thoughts and Behaviour Beliefs Thoughts (Self-Talk) Behaviour Comfort Zone R.A.S

14. NLP Communication Model Delete Di s tort Generalise Filters Internal Representation State Physiology External Event Behaviour See Hear Feel

15. Rapport 55% 7% 38%

19. Perception is Projection What we recognise outside ourselves is what we are inside, otherwise how would we know what it was? So what is outside you is really you. The moment a projection or judgement about someone or something else comes into consciousness, its your perception.

20. Communication The meaning of communication is the response you get, regardless of what you intended by that communication If what you are doing is not getting the outcome you want then do something different! Or If you always do what you’ve always done, you’ll always get what you always got!

27. Beliefs, Thoughts and Behaviour Beliefs Thoughts (Self-Talk) Behaviour Comfort Zone R.A.S

28. Changing Beliefs Training Cliff Young’s Belief Other Athletes Equipment Style Sleep Practice was running around the sheep station Special training was needed Overalls and boots should be worn Special equipment was needed You should shuffle along He didn’t know sleep was allowed Run like a marathon Run 18 hours, sleep 6 hours

29. Cliff Young

30. Eye Accessing Cues Feelings and bodily sensations Visual constructed images Visual remembered images Constructed sounds Remembered sounds Internal dialogue