2. About Us
Taylor Made Computer Solutions is a specialist
IT service provider based in Fareham,
Hampshire. Since 1994 we have been delivering
professional IT and training solutions for businesses
across the South Coast.
We are one of the Solent region’s largest and growing IT support
organisations, currently employing over 100 staff. We pride ourselves
on our exceptional customer service and ability to attract and retain
top class people.
In 2008 Taylor Made achieved 8th place in The Sunday Times Top 100 ‘Best
small companies to work for’, and attained the highest accolade of Best
Companies ‘3 stars’ award, denoting ‘extraordinary performance’. Since
then we have been further recognised for our commitment to our people
when we were one of the first companies in the UK to be awarded Investors in
People Gold standard in 2010. Taylor Made are ISO 9001:2008 certified,
demonstrating our commitment to providing a first class, quality service to our
customers every time.
Geographically focussed company
Taylor Made Computer Solutions is geographically centred on the M27
corridor, with the core of our business being across Hampshire, Dorset, East
Wiltshire and West Sussex. This enables us to provide a fast, efficient and
professional service to our customers, whilst offering the ideal working
environment for our staff, who spend less time travelling and more time dealing
with customers’ support requirements.
3. What we do
Using technology to support your business
Taylor Made specialises in providing IT solutions
designed for organisations of all sizes. From ‘pay as
you go’ procurement right through to significant
business changes such as opening new offices, Taylor
Made have the skills, commitment and resources to
support and enhance your business.
Our strategic approach sets us apart from other IT providers in the
region; our experienced team works hard in partnership with both our
customers and suppliers to ensure that from the very beginning the
solutions we deliver are right for your business and align with your
business goals.
@
Hosted Solutions
Online Backup
Strategy Planning
Account Management
Remote Management
Remote Monitoring
On-Site Support
ServiceDesk Direct Support
Software Development
Recycling Service
4. Strategy Planning
Account Management
Strategic Review
Aligning IT with your business objectives
When approached to provide IT support, or any
other project, we consider that it is vital to understand
the bigger picture.
Taylor Made operate a proven engagement model that ensures your
business gets the most from any investment in IT over the long term.
During the development of a comprehensive strategy document, our
experienced team of consultants will carry out a technical audit of
existing IT systems, alongside analysis of business plans and
discussions with key staff. This enables us to take a holistic view of IT
resources and present meaningful recommendations to stakeholders.
Our aim is to reduce overall IT expenditure through careful planning thus
avoiding escalating spend associated with addressing isolated aims.
5. Remote Management
Remote Monitoring
On-Site Support
ServiceDesk Direct Support
Support
Expertise at hand when you need it
Taylor Made have been the trusted IT support and
strategic partner to businesses across the region for many
years. Our technical team incorporates experienced
ServiceDesk engineers, workshop services, field engineers
and technical consultants.
Our Fareham based ServiceDesk is equipped with the latest secure remote
access technologies and remote management tools all designed to improve
time to fix time, minimise business interruption and ensure effective root
cause analysis. Our service delivery is underpinned by ITIL processes and all
of our team undergo ITIL training. Our ServiceDesk is backed up by a large
pool of experienced field engineers who are available to respond to issues
which cannot be resolved remotely.
itBusinessCare is our name for our IT management, monitoring and support
service, providing businesses with proactive monitoring, management and
administration of your infrastructure. This ensures that your systems are
working efficiently so you never have to worry about them.
itBusinessCare is provided as a fixed price per month solution,
tailored to businesses individual needs. We also provide
support on a block time basis, where customers
purchase a block of hours, which can then be used
for assistance when needed. Alternatively, we can
provide complete outsourcing contracts for those
businesses who want to benefit from a high
quality, cost effective and consistent support
service over an extended period.
6. Hosted Solutions
Online Backup
Hosted Solutions
The Cloud is not a solution, its a journey
With the increase in available bandwidth at even the
most remote locations and with the need for businesses
to reduce upfront expenditure for IT equipment, hosted
solutions are rapidly becoming the preferred option for
a businesses’ IT strategy.
A hosted solution is the provision of your IT needs, with quick and
simple access to your desktop applications and data, from anywhere
in the world, at any time. Taylor Made’s hosted solutions require no in-
house servers, therefore reducing power, cooling and space
requirements and providing more office space for your core business
functions. Economies of scale enable even the smallest business to
benefit from the enterprise-class infrastructure and fault tolerance
provided, with agreed monthly costs and little up-front capital
expenditure located in secure, purpose built datacentres.
Whether it is your equipment we host, or our platforms your IT
resides on, you have the reassurance of prompt, professional and
proactive support from one of the regions most established and
respected IT firms.
7. Disaster Recovery
Business Continuity
Support you can rely on
Taylor Made have been working with businesses
over many years to ensure that business operations
are resilient to IT failure and that systems can be
recovered quickly should the worst happen.
Our experienced team of consultants work with businesses
across the region to deliver cost effective and resilient
infrastructure, sized to meet individual requirements.
Examples of our areas of expertise and experience include:
• Highly available Blade and Virtual Server platforms
• High performance remote working solutions
• Sophisticated backup, archiving and recovery solutions
• Real world experience of successfully working with
businesses through fire, floods and long term mains and
communications failures.
8. Strategy Planning
Account Management
Migration Planning
Putting the pieces together
Our team of skilled and experienced solution architects
and engineers can eliminate the risks involved with IT
migration projects whilst ensuring that projects are
delivered on time and to budget.
We can handle simple server changes right through to highly
complex projects and will have taken other businesses
through the process many times before.
Our areas of expertise include:
• Server consolidation and virtualisation, including
capacity planning
• Microsoft exchange 2007 and 2010 migrations
• Windows Active Directory
• Office consolidations, mergers and acquisitions
• Desktop consolidation and migrations including
XXCitrix and VDI
• Migration to integrated IP communications
XXtechnologies for voice and data from standard
XXtelephone systems
• Novell NetWare and GroupWise migrations
• Lotus Notes migrations
9. @ Software Development
Software Development
Support you can rely on
Taylor Made have been developing bespoke software
applications for over 15 years.
From entry-level websites to full on bespoke line of business
applications and everything in between. Websites, intranets, extranets,
business intelligence, reporting, databases, windows applications,
email archiving solutions, smartphone apps and more.
Our team is experienced in Microsoft SharePoint implementation and
have created our own affordable packaged solution for document
management, SharePoint At-A-Click.
We can bring your applications and data together to deliver business
intelligence when and where it is needed.
We are able to design and deliver custom software to exactly match
and compliment your business requirements.
We have a team with a combined experience of over 100 years in
the software development industry, with an excellent track record for
delivering software on time and to budget.
10. Recycling Service
Recycling
Enabling greener working
Taylor Made are an environmentally aware company
committed to the responsible disposal and
decommissioning of IT and communications
equipment. We offer a full recycling service that
includes the collection of equipment as well as
certification to prove that any data has been erased
to fulfil a customer’s security requirements.
Our service meets the requirements of Recycling & Environmental
Disposal regulations and complies with:
• BS EN ISO 14001
• WEEE Directive 2003
• Data Protection Act 1998
• Hazardous/ Special Waste Regulations
• Environmental Protection Act 1990
• Landfill (England & Wales) Regulations 2002
11. it Solutions… Taylor Made for your Business
Hosted Strategy Remote On-Site Software
Solutions Planning Management Support @ Development
Online Account Remote ServiceDesk Recycling
Backup Management Monitoring Direct Support Service
For more information on how Taylor Made could support your business,
call us on 01329 239900 or visit www.tmcs.co.uk
CLICK HERE TO SUBMIT AN ENQUIRY
Leroux House, Cams Hall Estate, e enquiries@tmcs.co.uk
Fareham, Hampshire PO16 8UL w www.tmcs.co.uk
