E

1. MIGRATING TO
MOODLE 2
Training Issues & Ideas
MARTIN KING : SENIOR LEARNING TECHNOLOGIST : ROYAL HOLLOWAY, UNIVERSITY OF LONDON

2. MOODLE LANDSCAPE AT RHUL
• Every department has some sort of
Moodle footprint
• Increasingly diverse and sophisticated
user-base
• Inconsistently used – quality and
coverage varies within and between
departments
• Very compressed project timescale to
deliver stable, usable, acceptable VLE
• Stakeholders may be difficult to reach
MARTIN KING : SENIOR LEARNING TECHNOLOGIST : ROYAL HOLLOWAY, UNIVERSITY OF LONDON

3. CURRENT SUPPORT MODEL
1-1
EDC
Triage
(helpdesk, e-
Tutor 1-1
(unofficial)
mail, telephone) support Champions
Online
resources
MARTIN KING : SENIOR LEARNING TECHNOLOGIST : ROYAL HOLLOWAY, UNIVERSITY OF LONDON

4. CRITIQUE OF CURRENT SUPPORT
MODEL
• Decreasing frequency and average
number of participants in group sessions
• Low self-directed use of online help-
sheets
• Limited resource to facilitate one-to one
development sessions and to
organise, publicise and deliver group
sessions
• Reliance on triage-based support
• Relatively low uptake of advanced tools
MARTIN KING : SENIOR LEARNING TECHNOLOGIST : ROYAL HOLLOWAY, UNIVERSITY OF LONDON

5. WHERE WOULD WE LIKE TO BE IN
SEPTEMBER?
• To reach all members of the RHUL Moodle
user community effectively
• To provide targeted - not generic - support
• All staff currently using Moodle to feel fully
equipped to continue and develop their use of
the service for the start of Session 2012
• To take advantage of the new functionality
• Minimised disruption to users – including
students
• Leverage some pedagogic benefits of the
move
• Practice what we preach? Use a blended
approach to support users
MARTIN KING : SENIOR LEARNING TECHNOLOGIST : ROYAL HOLLOWAY, UNIVERSITY OF LONDON

6. HOW CAN WE GET THERE WITH
CURRENT RESOURCES?
• Improved communications to promote
upgrade, new opportunities and
developmental support
• Increased recognition of and support for
e-learning efforts from HoDs and Deans
• Increased use of ‘Champions’ and co-
hosting of workshops and development
sessions
• Multiple modes and opportunities to learn
MARTIN KING : SENIOR LEARNING TECHNOLOGIST : ROYAL HOLLOWAY, UNIVERSITY OF LONDON

7. PROPOSED ENHANCED SUPPORT
MODEL
Group sessions
EDC
Deans, HoDs & Group sessions
Champions EDC & Champions
Tutor
Comms
support
Multi-mode
(WWW, Intranet,
online resources
Social Media)
Triage
Regular drop-in
(helpdesk, e-
sessions
mail, telephone)
MARTIN KING : SENIOR LEARNING TECHNOLOGIST : ROYAL HOLLOWAY, UNIVERSITY OF LONDON

8. A CONSOLIDATED & FLEXIBLE
APPROACH
• A blended approach
• Drop-in sessions –
regular, scheduled, accessible - providing
an introduction to Moodle 2 and the
available support
• Departmental group workshops –
supported by HoDs, Champions
• Consultancy sessions– continue
developing initiatives
• Targeted skills development sessions and
materials
• Online asynchronous support
MARTIN KING : SENIOR LEARNING TECHNOLOGIST : ROYAL HOLLOWAY, UNIVERSITY OF LONDON