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Mobile Campaigns on a Budget
 Introduction for Grassroots Organizers




                            Prepared for NAPWA 06.10.2010
About Distributive Networks

•   Privately held DC-based Mobile Technology Company
•   Winner 2008 Global Messaging Award
•   Winner 2008 & 2009 Golden Dot Award
       “Best Text Messaging Campaign”
•   Deloitte Fast 500 Technology Company 2007
•   Washington DC’s Best Places to Work 2007 & 2008
•   Finalist 2008 MMA Mobile Marketer of the Year
•   Winner 2008 Politics Magazine Best Use of Mobile
Mobile is uni q ue from other channels

1. Ubiquity: Mobile messaging is affordable for end users, and nearly
    everyone has and uses a mobile phone on a daily basis.
2. Interactivity: Mobile messaging allows for interactive two-way
    communication, providing instant gratification and enabling personal relationship-building.
3. Immediacy: Mobile messages have the highest chance of reaching a recipient wherever they
    are, and within moments of being sent.
4. Impact: Mobile communications spur recipients to act, whether to purchase a product, make
    a donation, attend an event, share information with a friend, or any other call to action.
5. Intimacy: A person’s mobile device is ultimately portable and often perceived as an extension
    of one’s personality.
285,000,000 +
   Mobile Subscribers in USA
What is mobile anyway?
Text messaging (SMS)
Mobile web
IVR/Voice
Email
Mobile applications
Social Networking
Mobile advertising
Ringtones/Wallpapers
Mobile video
Netbooks and iPads
The Mobile Pyramid: Understanding Mobile



                                                                                  Rich Experience. Narrow Distribution
Functionality (richness of experience)




                                                                                  Typically limited to smartphones
                                                                                  (iPhone, Android, Palm). Utilizes phone’s
                                                                                  features like GPS, accelerometer, address
                                                       Apps                       book, offline access. Great for gaming, social
                                                                                  networking, augmented reality and other rich
                                                                                  applications.
                                                                                  Experience Limited by Browser (some
                                                                                  better than others). Wide Distribution
                                                  Mobile Web                      Mobile banking, airline flight status… most of
                                                                                  what you do on the web, but on the phone.

                                                                                  Limited Experience. Widest Distribution
                                                SMS / Texting                     Useful for calls to action. Text “HAITI” to 12345.


                                         Distribution (potential audience size)
Leverage mobile’s uni q ue strengths
•Common Phone Features   •Popular Phone Activities
   •Voice                    •Voice Calls
   •SMS                      •Text Messaging
   •Camera                   •Social Networking
   •Web                      •Web Surfing
   •Email                    •Gaming
                             •Email

•Uni q ue Strengths
    •Ubiquitous
    •Immediate
    •Interactive
    •Powerful
    •Personal
Text Messages: Just the facts
 “2.3 trillion SMS messages
 sent by 2010…”

            ZDNet 2006
                                               SMS msgs
                                               have increased
                   “Up to 5 billion SMS        at least 100%
                   messages sent each day in   year over year
                   2009.”                      since 2005.
                              CTIA 2010

That’s like 1.825 trillion for
the year!



                    YUP.

OMFG!
Text Messages: The Basics
A “short code” is a 5 or 6
                                            Shortcode
digit number used for
mobile marketing/advocacy.
                                             Keyword
                                                        To: 56333

                A “keyword” is a unique                 Msg: RALLY
                word or alpha-numeric
                combination used to route
                                                        Send        Save
                pre-programmed auto
                response messages.

Short Code messaging is
typically handled by an
SMS services vendor. There
are many to choose from.
Text Messages: Best practices
                                Try not to send a link to a       Use bit.ly, ow.ly tiny URL or
                                desktop site in a text            other free link shorteners to
Text messages are 160           message                           save message space
characters in the US



                 U don’t hav2 use txt spk 2
                 get UR msg a X
                                                     Preface web addresses with
                                                     http:// instead of www.
Concise messages with
clear calls to action and
standardized abbreviations
                                                                 Text messages cost money
are most effective
                                Message folks between 11         for the end user. Get their
                                AM and 7 PM unless it’s          permission to message
                                really important                 them and be reasonable in
                                                                 your messaging
What can I do with SMS?
                   List Building                              Data Collection


   Alerts                                     Email Message Primers



            Mobilization                              Volunteer Coordination



GOTV                                   Protest Coordination



        Advocacy                                Polling



                              Measurements
Where can I get some of that?
Mobile Web: Good to know
Mobile Web: So what are folks doing?
 Fastest-Growing Content Categories via Browser Access

 3 Month Avg. Ending Apr. 2010 vs. 3 Month Avg. Ending Apr. 2009

 Total U.S. Age 13+
 Source: comScore MobiLens
                                Total Audience (000)
 Browser Access Category             Apr-09        Apr-10      % Change

 Total Audience: 13+ yrs old        232,000       234,000                  1

 Used browser                        55,503        72,872                 31

 Social Networking                   15,708        29,835                 90
 Bank Accounts                         7,801       13,154                 69
 General Reference                     7,246       12,084                 67
 Sports Information                  14,033        21,549                 54

 Search                              23,266        34,912                 50
 Stock Trading                         3,214           4,817              50
 Online Retail                         4,968           7,326              47
 News                                17,957        26,003                 45
 Movie Information                   10,295        14,895                 45

 Classifieds                           7,039       10,181                 45
Mobile Websites: Things to remember
 The iPhone is not the only phone
 Simple design
 Easy to navigate
 Fast loading
 “Snack sized” copy
 Link to other mobile sites
     Facebook mobile
     YouTube mobile
     Twitter mobile
     Google Maps
How can I get one of those?
What about my iPhone App?
Where did you say that was again?

 Bargain SMS Service Providers
    SumoText.com
    41411.com
    EZTexting.com
 Mobile Website Builders
    MoFusePremium.com
 iPhone Applications on the Cheap
    AppMakr.com
More information than you’ll ever need

 •Pew Internet Project: Teens and Mobile. 2010. files.me.com/billbaileyjr/9bb32o
 •Ad Mob: Mobile Metrics. June 2009. files.me.com/billbaileyjr/4hc3cl
 •Pew Internet Project. The Mobile Difference. 2009. files.me.com/billbaileyjr/iwjmwf
 •Mobile Marketing Association: Mobile Attitude and Usage Study. 2008.
 files.me.com/billbaileyjr/y238v3
 •Mobile Future: Welcome to the Mobile Future. 2009. files.me.com/billbaileyjr/oxmxwe
 •Michael Becker and Michael Hanley: Cell Phone Usage and Advertising Acceptance Among
 College Students: A Four-Year Analysis. 2008. files.me.com/billbaileyjr/44v7xk
 •Mobile Future: Hispanic Broadband Access.2009. files.me.com/billbaileyjr/ya8oio
 •VeriSign (Now Mobile Messenger): Cross Carrier Marketing Compliance Playbook. 2009.
 files.me.com/billbaileyjr/koatfx
 •Mary Meeker: Economy and Internet Trends. October 2009.
 files.me.com/billbaileyjr/reanvq
Questions?
Thank you!

                                    Bill Bailey
             Manager, Nonprofit Partnerships
                        Distributive Networks
               bill@distributivenetworks.com
                          202-289-2246 x121

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Mobile grassroots

  • 1. Mobile Campaigns on a Budget Introduction for Grassroots Organizers Prepared for NAPWA 06.10.2010
  • 2. About Distributive Networks • Privately held DC-based Mobile Technology Company • Winner 2008 Global Messaging Award • Winner 2008 & 2009 Golden Dot Award “Best Text Messaging Campaign” • Deloitte Fast 500 Technology Company 2007 • Washington DC’s Best Places to Work 2007 & 2008 • Finalist 2008 MMA Mobile Marketer of the Year • Winner 2008 Politics Magazine Best Use of Mobile
  • 3. Mobile is uni q ue from other channels 1. Ubiquity: Mobile messaging is affordable for end users, and nearly everyone has and uses a mobile phone on a daily basis. 2. Interactivity: Mobile messaging allows for interactive two-way communication, providing instant gratification and enabling personal relationship-building. 3. Immediacy: Mobile messages have the highest chance of reaching a recipient wherever they are, and within moments of being sent. 4. Impact: Mobile communications spur recipients to act, whether to purchase a product, make a donation, attend an event, share information with a friend, or any other call to action. 5. Intimacy: A person’s mobile device is ultimately portable and often perceived as an extension of one’s personality.
  • 4. 285,000,000 + Mobile Subscribers in USA
  • 5. What is mobile anyway? Text messaging (SMS) Mobile web IVR/Voice Email Mobile applications Social Networking Mobile advertising Ringtones/Wallpapers Mobile video Netbooks and iPads
  • 6. The Mobile Pyramid: Understanding Mobile Rich Experience. Narrow Distribution Functionality (richness of experience) Typically limited to smartphones (iPhone, Android, Palm). Utilizes phone’s features like GPS, accelerometer, address Apps book, offline access. Great for gaming, social networking, augmented reality and other rich applications. Experience Limited by Browser (some better than others). Wide Distribution Mobile Web Mobile banking, airline flight status… most of what you do on the web, but on the phone. Limited Experience. Widest Distribution SMS / Texting Useful for calls to action. Text “HAITI” to 12345. Distribution (potential audience size)
  • 7. Leverage mobile’s uni q ue strengths •Common Phone Features •Popular Phone Activities •Voice •Voice Calls •SMS •Text Messaging •Camera •Social Networking •Web •Web Surfing •Email •Gaming •Email •Uni q ue Strengths •Ubiquitous •Immediate •Interactive •Powerful •Personal
  • 8. Text Messages: Just the facts “2.3 trillion SMS messages sent by 2010…” ZDNet 2006 SMS msgs have increased “Up to 5 billion SMS at least 100% messages sent each day in year over year 2009.” since 2005. CTIA 2010 That’s like 1.825 trillion for the year! YUP. OMFG!
  • 9. Text Messages: The Basics A “short code” is a 5 or 6 Shortcode digit number used for mobile marketing/advocacy. Keyword To: 56333 A “keyword” is a unique Msg: RALLY word or alpha-numeric combination used to route Send Save pre-programmed auto response messages. Short Code messaging is typically handled by an SMS services vendor. There are many to choose from.
  • 10. Text Messages: Best practices Try not to send a link to a Use bit.ly, ow.ly tiny URL or desktop site in a text other free link shorteners to Text messages are 160 message save message space characters in the US U don’t hav2 use txt spk 2 get UR msg a X Preface web addresses with http:// instead of www. Concise messages with clear calls to action and standardized abbreviations Text messages cost money are most effective Message folks between 11 for the end user. Get their AM and 7 PM unless it’s permission to message really important them and be reasonable in your messaging
  • 11. What can I do with SMS? List Building Data Collection Alerts Email Message Primers Mobilization Volunteer Coordination GOTV Protest Coordination Advocacy Polling Measurements
  • 12. Where can I get some of that?
  • 13. Mobile Web: Good to know
  • 14. Mobile Web: So what are folks doing? Fastest-Growing Content Categories via Browser Access 3 Month Avg. Ending Apr. 2010 vs. 3 Month Avg. Ending Apr. 2009 Total U.S. Age 13+ Source: comScore MobiLens Total Audience (000) Browser Access Category Apr-09 Apr-10 % Change Total Audience: 13+ yrs old 232,000 234,000 1 Used browser 55,503 72,872 31 Social Networking 15,708 29,835 90 Bank Accounts 7,801 13,154 69 General Reference 7,246 12,084 67 Sports Information 14,033 21,549 54 Search 23,266 34,912 50 Stock Trading 3,214 4,817 50 Online Retail 4,968 7,326 47 News 17,957 26,003 45 Movie Information 10,295 14,895 45 Classifieds 7,039 10,181 45
  • 15. Mobile Websites: Things to remember The iPhone is not the only phone Simple design Easy to navigate Fast loading “Snack sized” copy Link to other mobile sites Facebook mobile YouTube mobile Twitter mobile Google Maps
  • 16. How can I get one of those?
  • 17. What about my iPhone App?
  • 18. Where did you say that was again? Bargain SMS Service Providers SumoText.com 41411.com EZTexting.com Mobile Website Builders MoFusePremium.com iPhone Applications on the Cheap AppMakr.com
  • 19. More information than you’ll ever need •Pew Internet Project: Teens and Mobile. 2010. files.me.com/billbaileyjr/9bb32o •Ad Mob: Mobile Metrics. June 2009. files.me.com/billbaileyjr/4hc3cl •Pew Internet Project. The Mobile Difference. 2009. files.me.com/billbaileyjr/iwjmwf •Mobile Marketing Association: Mobile Attitude and Usage Study. 2008. files.me.com/billbaileyjr/y238v3 •Mobile Future: Welcome to the Mobile Future. 2009. files.me.com/billbaileyjr/oxmxwe •Michael Becker and Michael Hanley: Cell Phone Usage and Advertising Acceptance Among College Students: A Four-Year Analysis. 2008. files.me.com/billbaileyjr/44v7xk •Mobile Future: Hispanic Broadband Access.2009. files.me.com/billbaileyjr/ya8oio •VeriSign (Now Mobile Messenger): Cross Carrier Marketing Compliance Playbook. 2009. files.me.com/billbaileyjr/koatfx •Mary Meeker: Economy and Internet Trends. October 2009. files.me.com/billbaileyjr/reanvq
  • 21. Thank you! Bill Bailey Manager, Nonprofit Partnerships Distributive Networks bill@distributivenetworks.com 202-289-2246 x121