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How to Make a Website Customers & Google Love
1. HOW TO CREATE
A WEBSITE THAT
CUSTOMERS
(AND GOOGLE)
LOVE
MARCH, 2013
2.
3. A Chat
About:
Why a (relevant) website is no longer optional
How Google sees your website – and why you
should care
What you need to know to have a kick butt website
How to turn your website into a lead machine
Know how your website stacks up
4. Element Three
HQ in Indianapolis
25 Employees
In biz 8 years
HubSpot Agency of the Year
12. WHERE SEO IS HEADING:
In recent Google algorithm updates, Google
has diminished the power of inbound links and
placed a high importance on content and
overall user experience. Increasingly, this is
the direction that Google is moving toward.
13. SEARCH MARKETING STATS
4 out of every 5 search engine users report they never
click on PPC (paid) results
70% of search engine users choose to visit websites
that appear in the Top 10 organic results
Over one billion daily searches are performed through
Google alone
Google accounts for 80% of all search volume
14. Rank 1 = 56% of clicks
Rank 2 = 13% of clicks
Rank 3 = 10% of clicks
Rank 4 = 4% of clicks
Rank 5 = 4% of clicks
Rank 6 = 4% of clicks
Rank 7 = 3% of clicks
15. SEO HOW TO
On-Page Content
You can‟t optimize for everything
Defined keyword list
Search volume
Difficulty score
Relevance to your business
Tool: HubSpot Keyword Grader
Tool: adwords.google.com/select/KeywordToolExternal
Keyword Density (3-7%)
Tool: tools.seobook.com/general/keyword-density/
Pick a primary keyword for each page, then use it
„everywhere‟
16. SEO HOW TO
In-bound Links & Link Building
Search engines see links to your site as a “vote” for the
quality of content on your site.
The relative authority of the linking site plays a part in
determining the importance assigned to the links they
provide to your pages.
How:
Guest Blogging
Demonstrate thought leadership
Comment in *relevant* forums and blogs (many now have
no-follow links imbedded)
17. SEO HOW TO
Some Technical Stuff:
Meta Data: The first thing search engine will look for
Determines what people will see in the SERP page
XML Sitemap
301 Redirects
19. BASELINE STATS (AN EXAMPLE)
Metric Baseline Commentary
Bounce Rate 44% High, target less than 30%.
Bounce rates for most
websites are 30-60%.
New Traffic 75% Depends on your website‟s
core function
Pages / visit 2.77 Look for trends that are
steadily increasing
Avg. Visit Duration 1:47 Look for trends that are
steadily increasing
Leads 20 Target 1-7% conversion rate
20. DESIGN TIPS:
Consistency breeds credibility
Ditch the stock photography: Marketing Experiments
performed a test comparing stock photography v. real
imagery on a website and the effect on lead generation.
Photos of real people outperformed the stock photos by
95%.
Navigation Tips:
use words that your customers know - not what your products
are called (or use both).
Don't use sound or flash in your navigation.
You don't need to show every page level available to the
visitor.
Be careful how cutesy you get with navigation placement,
we're getting pretty used to the standards (top or left).
21. USERS FOCUS
ON FACES
Source:
http://uxdesign.smashingmagazine.com/2009/09/24/10-
useful-usability-findings-and-guidelines/
26. 1
CONTENT HOW TO
Think Billboard
Will people know what you do in seconds?
Will visitors know what to do next?
Why should they trust you and not your competition?
Avoid "we have", focus on "you get" language.
Kill the jargon
27. 2
CONTENT HOW TO
Be specific about the value you add to your target
audience
Avoid clichés like "our people are the best”, "great
customer service”, "a million years of experience”, "We
hire the smartest people" and "our process is the best
ever”
People don‟t buy strategies, they buy tactics or outcomes
Make tangible things intangible and intangible things
tangible
29. MY FAVORITE KIND OF
CONTENT
Make Calls-to-
Action That
People really
care about
And give them a glimpse into the value
you‟ll add to their world
Learn More
31. ALL ABOUT CALLS TO
ACTION
What is a Call-to-action
Make them enticing
Make them look like a button
Would you want to click on it? Is it clear what I'm going to be
getting?
Test like crazy
Be smart about where you put them
Homepage
Bottom of every web page
End of each blog post
Be relevant with the topic
Link to a landing page
Landing page best practices
Form best practices
32. WANT HELP KNOWING
HOW YOUR WEBSITE IS
PERFORMING OR WHERE
TO START?
HubSpot Website Grader: http://marketing.grader.com/
Manage SEO & Monitor Social Media: http://www.seomoz.org/
Everybody stand up If you haven't updated your website in the last 6 months, have a seat If you're website is still built in Flash If there is information on your website about a person who doesn't work for you anymore, a product you don't currently offer or a service you've discontinued If you don't have an analytics package installed on your website (like Google, HubSpot, Eloqua, etc)
Perfect example of:You show up on the paid search and then you also show up #6 or 7 on the organic search – do you really want to pay for that position if you are on the front page organically?You are sending visitors to the homepage for “luxury motorhomes” – why not send them to the luxury motorhomes page within the site? Why give them the option of a 5th wheel?Paid search is like a Jet – you can get up and going quickly, but there is very little energy left to propel you – you have to continually feed itOrganic search is like a locomotive – harder to get going, but much more difficult to stop as well.
Leads: Yep, you should be getting them. By show of hands, how many wish you were getting leads from your website? By show of hands, how many of you are happy with the quantity of leads your website is currently giving you? How many think of your website as a well paid sales person? You should be.